HP Dc7100 Getting Started

HP Dc7100 - Compaq Business Desktop Manual

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  • HP Dc7100 | Getting Started - Page 1
    Getting Started Business Desktops Document Part Number: 361199-002 November 2004 Use this guide after you have completed the steps detailed in the Quick Setup guide. It will help you set up factory-provided software. It also includes basic troubleshooting information should you have problems during
  • HP Dc7100 | Getting Started - Page 2
    Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are damage to equipment or loss of information. Getting Started Business Desktops First Edition (May 2004) Second Edition (November 2004) Document Part
  • HP Dc7100 | Getting Started - Page 3
    More Information 7 Using the Documentation CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 14 Solving General Problems 14 Solving Hardware Installation Problems 20 Interpreting Diagnostic Lights and Audible Codes . . . .23 Getting Started www.hp.com iii
  • HP Dc7100 | Getting Started - Page 4
    Contents iv www.hp.com Getting Started
  • HP Dc7100 | Getting Started - Page 5
    Getting Started Installing & Customizing the Software Ä CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed. Doing so may cause errors read and follow the instructions on the screen to Getting Started www.hp.com 1
  • HP Dc7100 | Getting Started - Page 6
    , ensure that it is checked. b. If Microsoft Windows XP Service Pack Hotfixes does not appear as a Software Setup application choice, then the updates were preinstalled at the factory. Click Cancel and proceed to step 5. 3. Click Next to proceed with the installation. 2 www.hp.com Getting Started
  • HP Dc7100 | Getting Started - Page 7
    Web site section to ensure you have all of the latest updates for your system. Downloading Updates from the Microsoft Windows Update Web Site 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. Once an Internet connection has been
  • HP Dc7100 | Getting Started - Page 8
    Getting Started 6. Click on the Review and Install Updates link. 7. Click the Install Now button. This will start downloading the critical updates and automatically install them. 8. After the updates have been installed, Windows XP will prompt you to reboot the machine. Be sure to save any files or
  • HP Dc7100 | Getting Started - Page 9
    power management settings. To do so, right-click on the Windows Desktop Windows XP Files and Settings Transfer Wizard to move files and settings from the old computer to the new one. Click Start > All Programs > Accessories > System Tools > Files and Settings Transfer Wizard. Getting Started www.hp
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    provided for the restore solution that came with the computer. For questions about or problems with this CD, please contact customer support. Turning Off the Computer To properly turn off the computer, first shut down the operating system software. In Microsoft Windows XP Professional, click Start
  • HP Dc7100 | Getting Started - Page 11
    CD) Provides basic networking information and instructions for installing device drivers and using network interface controller (NIC) features preinstalled on select desktop models; also provides information about Internet Service Providers and using the Internet. ■ Troubleshooting Guide (PDF on the
  • HP Dc7100 | Getting Started - Page 12
    , and various international regulations. ✎ If you do not have a CD-ROM drive, you may download the product documentation from the Web at http://www.hp.com. Click support & drivers, select See support and troubleshooting information, enter the model number of the computer, and press Enter. Using the
  • HP Dc7100 | Getting Started - Page 13
    exact problem before calling for technical support. ■ Run the Diagnostics for Windows utility. Refer to the Troubleshooting Guide on Guide on the Documentation CD for more information. ✎ The Drive Protection System (DPS) Self-Test software is available on some models only. Getting Started www.hp
  • HP Dc7100 | Getting Started - Page 14
    Getting Started ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ If the screen is blank,
  • HP Dc7100 | Getting Started - Page 15
    problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP
  • HP Dc7100 | Getting Started - Page 16
    and the green monitor light is on. ■ Check the power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to "Interpreting Diagnostic Lights and Audible Codes" on page 23 in this guide for details. ■ Turn up
  • HP Dc7100 | Getting Started - Page 17
    not restart, press the power button to start the computer. ■ Reconfigure your computer after installing a non-plug and play expansion board or other option. See "Solving Hardware Installation Problems" on page 20 for instructions. ■ Be sure that all the needed device drivers have been installed. For
  • HP Dc7100 | Getting Started - Page 18
    Getting Started Basic Troubleshooting This section concentrates on problems that you might encounter during the initial set up process. A comprehensive Troubleshooting Guide is available on the Documentation CD and under the reference library at http://www.hp.com. Click support & drivers power
  • HP Dc7100 | Getting Started - Page 19
    . First, reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem persists, replace the RTC battery. See the Hardware Reference Guide on the Documentation CD for instructions on installing a new battery, or contact an authorized
  • HP Dc7100 | Getting Started - Page 20
    reserved memory back to the system. Restart the computer. Virus resident on the Run virus protection program. hard drive. Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Cause unknown. Restart the computer. 16 www.hp.com Getting
  • HP Dc7100 | Getting Started - Page 21
    Getting Started Solving General Problems (Continued) Problem Cause Solution Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. The beeps continue for five iterations, then stop. The LED
  • HP Dc7100 | Getting Started - Page 22
    , located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. 3. Replace the system board. 18 www.hp.com Getting Started
  • HP Dc7100 | Getting Started - Page 23
    system board. 4. Check to see if the 5 V_aux light on the system board is turned on. If it is turned on, then replace the power button harness. 5. If the 5 V_aux light on the system board is not turned on, then replace the power supply. 6. Replace the system board. Getting Started www.hp.com 19
  • HP Dc7100 | Getting Started - Page 24
    Getting Started Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows XP or connector are not bent down. Power switch of new external device is
  • HP Dc7100 | Getting Started - Page 25
    the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "Interpreting Diagnostic Lights and Audible Codes" on page 23 to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. Power LED flashes Red five times, once every
  • HP Dc7100 | Getting Started - Page 26
    Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. The beeps continue for five iterations, then stop. The LED flashes continue until the
  • HP Dc7100 | Getting Started - Page 27
    order in which they should be performed. Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Green Power LED None On. Computer on. None Green Power LED flashes every two seconds. None Computer in Suspend to RAM mode (only on some models) or normal
  • HP Dc7100 | Getting Started - Page 28
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 2 flashes two times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 29
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 3 flashes three times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 30
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 4 flashes four times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 31
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 5 flashes five times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 32
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 7 flashes seven times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 33
    Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action Red Power LED 9 flashes nine times, once every second, followed by a two second pause. The beeps continue for five iterations, then stop. The LED flashes continue until the problem is
  • HP Dc7100 | Getting Started - Page 34
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. None System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then:
  • HP Dc7100 | Getting Started - Page 35
    Getting Started Diagnostic Front Panel LEDs and Audible Codes Activity Possible Beeps Cause Recommended Action System does not power on and LEDs are not flashing. (continued) OR Press and hold the power button for less than 4 seconds. If the hard drive LED does not turn on green then: 1. Check
  • HP Dc7100 | Getting Started - Page 36
    Getting Started 32 www.hp.com Getting Started
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Getting Started
Business Desktops
Document Part Number: 361199-002
November 2004
Use this guide after you have completed the steps detailed in the
Quick Setup
guide. It will help you set up factory-provided
software. It also includes basic troubleshooting information
should you have problems during the initial startup process.