HP Dc7100 Getting Started - Page 15

Profession Edition's online chat feature. Access HP Instant, Access the Business Support Center BSC

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Getting Started To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Profession Edition's online chat feature. Access HP Instant Support Professional Edition at: www.hp.com/go/ispe. Access the Business Support Center (BSC) at www.hp.com/go/bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance (1-800-652-6672), be prepared to do the following to ensure that your service call is handled properly: ■ Be in front of your computer when you call. ■ Write down the computer serial number and product ID number, and the monitor serial number before calling. ■ Spend time troubleshooting the problem with the service technician. ■ Remove any hardware that was recently added to your system. ■ Remove any software that was recently installed. ■ Run the Restore Plus! CD. Ä CAUTION: Running the Restore CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack), call 1-800-282-6672. Getting Started www.hp.com 11

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Getting Started
Getting Started
www.hp.com
11
To assist you in resolving problems online, HP Instant Support
Professional Edition provides you with self-solve diagnostics. If
you need to contact HP support, use HP Instant Support
Profession Edition's online chat feature. Access HP Instant
Support Professional Edition at:
www.hp.com/go/ispe
.
Access the Business Support Center (BSC) at
www.hp.com/go/bizsupport
for the latest online support
information, software and drivers, proactive notification, and
worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure that
your service call is handled properly:
■
Be in front of your computer when you call.
■
Write down the computer serial number and product ID
number, and the monitor serial number before calling.
■
Spend time troubleshooting the problem with the service
technician.
■
Remove any hardware that was recently added to your
system.
■
Remove any software that was recently installed.
■
Run the
Restore Plus!
CD.
Ä
CAUTION:
Running the Restore CD will erase all data on the hard
drive.
✎
For sales information and warranty upgrades (HP Care Pack), call
1-800-282-6672.