HP Jornada 430/430se HP Jornada 430/430se Palm-size PC - (English) User Guide - Page 106

Troubleshooting remote connections

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100 Hewlett-Packard Jornada 430/430se Palm-size PC Troubleshooting remote connections This section offers troubleshooting help for trying to connect your HP Jornada to other computers. For problems communicating with your desktop, see ActiveSync Help. Able to dial out, but unable to make a proper connection • Make sure the network to which you are trying to connect supports Point-to-Point Protocol (PPP). Your Internet service provider or network administrator can verify this. • Verify that the location is correct. Tap Start, Settings, then Dialing. Make sure that the Location field reflects your current location; that the location's dialing pattern is appropriate; and that the local country and area code are correct. Connection is unreliable • Make sure the modem is firmly seated and connected to your device and the telephone jack. • Disable call waiting. Tap Start, Settings, then Dialing. Select Disable call waiting. Then enter the disable code specified by your telephone company. Unable to use infrared transfer between Windows CE-based devices If you are unable to use infrared to transfer information between Windows CE-based devices, try the following. • Transfer only one file, or no more than 25 contact cards, at a time. • Position the infrared ports so that they line up and are less than 20 centimeters (8 inches) but more than 2 inches apart. • Make sure nothing is between the two infrared ports. • Adjust the room lighting. Some types of light interfere with infrared communication. Try moving to a different location or turning off some lights.

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100
Hewlett-Packard Jornada 430/430se Palm-size PC
Troubleshooting remote connections
Troubleshooting remote connections
Troubleshooting remote connections
Troubleshooting remote connections
This section offers troubleshooting help for trying to connect your
HP Jornada to other computers. For problems communicating
with your desktop, see ActiveSync Help.
Able to dial out, but unable to make a proper
connection
•
Make sure the network to which you are trying to connect
supports Point-to-Point Protocol (PPP). Your Internet service
provider or network administrator can verify this.
•
Verify that the location is correct. Tap
Start
,
Settings
, then
Dialing
. Make sure that the
Location
field reflects your
current location; that the location’s dialing pattern is
appropriate; and that the local country and area code are
correct
.
Connection is unreliable
•
Make sure the modem is firmly seated and connected to your
device and the telephone jack.
•
Disable call waiting. Tap
Start
,
Settings
, then
Dialing
.
Select
Disable call waiting
. Then enter the disable code
specified by your telephone company.
Unable to use infrared transfer between Windows
CE-based devices
If you are unable to use infrared to transfer information between
Windows CE-based devices, try the following.
•
Transfer only one file, or no more than 25 contact cards, at a
time.
•
Position the infrared ports so that they line up and are less
than 20 centimeters (8 inches) but more than 2 inches apart.
•
Make sure nothing is between the two infrared ports.
•
Adjust the room lighting. Some types of light interfere with
infrared communication. Try moving to a different location or
turning off some lights.