HP LaserJet Enterprise P3015 HP LaserJet Printer Family - Print Media Specific - Page 29

Paper problems, Frequent paper jams

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Paper problems CAUTION Note This section provides information about conditions that can indicate paper problems. These conditions include a high occurrence of jams, a high number of multiple-sheet feeds, and post-image curl. Do not reuse jammed paper. Doing so can damage the printer. Frequent paper jams The following table lists possible causes of frequent paper jams and suggested actions. To recover from a paper jam, follow the directions that are listed in your HP LaserJet printer user guide. Cause Action(s) Paper is too stiff or heavy. Heavy or stiff q Make sure that the paper does not exceed the paper might not be able to negotiate the basis weight that is specified in the user paper path or be picked up from the input documentation for your printer. tray. q Manually feed the paper into the printer. q Use the correct output bin, as shown in your printer user guide. q Use a lighter-weight paper. Paper is too smooth or too rough. q Change the paper type or manually feed the paper into the printer. See your printer user guide for the correct output tray selection. Paper is not cut to specification. This can q Change the paper type or try another ream of cause poor print alignment, misstacking, paper. improper fit in the input tray, or problems with the paper sensors. Paper is too light or too flimsy. q Make sure that the paper meets the specifications that are listed for basis weight in "Guidelines for using paper" on page 9. Paper guides in the tray are set incorrectly q Make sure that all of the paper guides have been in the printer. set correctly. See the user documentation for your printer for more information. Paper is too dry or too moist. q Make sure that the paper is not near a window or a heat or air vent. q Replace the paper in the unit with paper from a newly opened ream. Paper might contain higher filler levels of talc and calcium carbonate. If the talc or calcium carbonate are not well-bound to the paper fibers, they can build up in the paper path and cause frequent paper jams. q Try a different paper brand. q Perform the printer cleaning procedures that are appropriate for your printer. For most HP LaserJet printers you can use a cleaning page to remove build-up in the fuser. For more information, see the documentation that came with your printer. Chapter 3 Troubleshooting 23

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Chapter 3 Troubleshooting
23
Paper problems
This section provides information about conditions that can indicate paper problems.
These conditions include a high occurrence of jams, a high number of multiple-sheet
feeds, and post-image curl.
CAUTION
Do not reuse jammed paper. Doing so can damage the printer.
Frequent paper jams
The following table lists possible causes of frequent paper jams and suggested actions.
Note
To recover from a paper jam, follow the directions that are listed in your HP LaserJet printer
user guide.
Cause
Action(s)
Paper is too stiff or heavy. Heavy or stiff
paper might not be able to negotiate the
paper path or be picked up from the input
tray.
●
Make sure that the paper does not exceed the
basis weight that is specified in the user
documentation for your printer.
●
Manually feed the paper into the printer.
●
Use the correct output bin, as shown in your printer
user guide.
●
Use a lighter-weight paper.
Paper is too smooth or too rough.
●
Change the paper type or manually feed the paper
into the printer. See your printer user guide for the
correct output tray selection.
Paper is not cut to specification. This can
cause poor print alignment, misstacking,
improper fit in the input tray, or problems
with the paper sensors.
●
Change the paper type or try another ream of
paper.
Paper is too light or too flimsy.
●
Make sure that the paper meets the specifications
that are listed for basis weight in
“Guidelines for
using paper” on page 9
.
Paper guides in the tray are set incorrectly
in the printer.
●
Make sure that all of the paper guides have been
set correctly. See the user documentation for your
printer for more information.
Paper is too dry or too moist.
●
Make sure that the paper is not near a window or a
heat or air vent.
●
Replace the paper in the unit with paper from a
newly opened ream.
Paper might contain higher filler levels of
talc and calcium carbonate. If the talc or
calcium carbonate are not well-bound to
the paper fibers, they can build up in the
paper path and cause frequent paper
jams.
●
Try a different paper brand.
●
Perform the printer cleaning procedures that are
appropriate for your printer. For most HP LaserJet
printers you can use a cleaning page to remove
build-up in the fuser. For more information, see the
documentation that came with your printer.