HP LaserJet Enterprise P3015 HP LaserJet Printer Family - Print Media Specific - Page 30

Frequent multiplesheet feeds, Cause, Actions

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Frequent multiple-sheet feeds The following table lists possible causes of frequent multiple-sheet feeds and suggested actions. Cause Action(s) Paper is added in small amounts to the input tray. q Add only large amounts of paper to the input tray, and avoid mixing paper types in the input tray. Paper is too dry or is not moist enough. (Insufficient moisture makes paper less conductive and creates static buildup.) q Try another ream of paper. q Change the paper type. q Make sure that the paper is properly prepared. See "Preparing print media for use" on page 4. Paper is too light or too thin. q Change the paper type. Paper is too smooth or too rough. Surfaces q Change the paper type. tend to interlock or stick together. Paper is embossed or has raised letterhead. q Change the paper type. Paper guides in the trays are set incorrectly. q Make sure that all of the paper guides have been set correctly. See the user documentation for your printer for more information. Paper sticks together at the edges (edgeweld). Edgeweld is caused by the use of dull cutting blades during the manufacturing process. q Flex the stack in both directions to "break" any locked edges. q Try a different ream of paper. q Try a paper from a different paper manufacturer. 24 Paper problems ENWW

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24
Paper problems
ENWW
Frequent multiple-sheet feeds
The following table lists possible causes of frequent multiple-sheet feeds and suggested
actions.
Cause
Action(s)
Paper is added in small amounts to the
input tray.
●
Add only large amounts of paper to the input tray,
and avoid mixing paper types in the input tray.
Paper is too dry or is not moist enough.
(Insufficient moisture makes paper less
conductive and creates static buildup.)
●
Try another ream of paper.
●
Change the paper type.
●
Make sure that the paper is properly prepared. See
“Preparing print media for use” on page 4
.
Paper is too light or too thin.
●
Change the paper type.
Paper is too smooth or too rough. Surfaces
tend to interlock or stick together.
●
Change the paper type.
Paper is embossed or has raised
letterhead.
●
Change the paper type.
Paper guides in the trays are set
incorrectly.
●
Make sure that all of the paper guides have been
set correctly. See the user documentation for your
printer for more information.
Paper sticks together at the edges
(edgeweld). Edgeweld is caused by the
use of dull cutting blades during the
manufacturing process.
●
Flex the stack in both directions to "break" any
locked edges.
●
Try a different ream of paper.
●
Try a paper from a different paper manufacturer.