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HP M1522n HP LaserJet M1522 MFP - Software Technical Reference - Page 85

Troubleshooting, HP LaserJet M1522 MFP Series User Guide - laserjet mfp troubleshooting

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Troubleshooting Figure 2-27 Troubleshooting screen Software description Click Troubleshooting on the Troubleshooting screen to gain access to the Problem solve chapter of the HP LaserJet M1522 MFP Series User Guide. ENWW HP ToolboxFX 63

Section	Page
Purpose and scope	23
Introduction	23
Product comparison	24
Product features	25
Product walkaround	26
Front view	26
Back view	26
Interface ports	27
Serial number and model number location	27
Printing-system software	28
In-box printing-system software CDs	28
Supported operating systems	28
Supported printer drivers	28
Software components included with the installation	29
Recommended installation for Windows	29
Express installation (USB or network) for Windows	30
Connect another HP LaserJet M1522 MFP Series	30
Macintosh installation	31
Printing-system software component information	31
New software features	32
Software component comparison	32
Software component availability	33
Software component localization	34
Availability	40
Print from other operating systems	43
Documentation availability and localization	44
Documentation on the software CD	44
Hewlett-Packard LaserJet M1522 MFP Series Install Notes	45
HP LaserJet M1522 MFP Series User Guide	45
Availability	46
Software description	49
Windows printing-system software	50
Supported operating systems for Windows	50
Windows system requirements	50
Supported printer drivers for Windows	51
Select the correct printer driver for Windows	51
Priority for print settings	51
Change printer-driver settings for Windows	52
Printing-system software components for Windows	52
Supported utilities for Windows	54
HP ToolboxFX	54
HP Web Jetadmin	54
Other Windows components and utilities	54
Product alerts and status messages	55
HP ToolboxFX	56
Overview of HP ToolboxFX	56
Start HP ToolboxFX	57
Structure	57
Key features	57
Receive faxes to this computer	57
Display a message when a fax is received to this computer	58
Receive alert messages for product events	59
HP pop-up alert messages	59
System-tray icon alert	60
Desktop alert	60
E-mail alert	61
HP ToolboxFX folders	61
Status	61
Device Status	62
Supplies Status	63
Device Configuration	64
Network Summary	69
Print Info Pages	72
Event Log	73
Alerts	73
Set up Status Alerts	73
Set up E-mail Alerts	75
Fax	76
Fax Tasks	77
Fax Phone Book	77
Fax Send Log and Fax Receive Log	79
Block Faxes	82
Fax Data Properties	83
Help	83
User Guide	84
Troubleshooting	85
Animated Demonstrations	87
System Settings	87
Device Information	88
Paper Handling	88
Print Quality	92
Paper Types	94
System Setup	96
Service	97
Device Polling	98
Save/Restore Settings	99
Password	100
Print Settings	100
Printing	101
PCL5c	102
PostScript	103
Network Settings	103
Network Summary	104
IPv4 Configuration	106
IPv6 Configuration	106
Network Identification	108
Advanced	109
SNMP	109
Other screens	111
About HP ToolboxFX dialog box	111
HP Instant Support	112
Support and Troubleshooting	112
Product Registration	113
Shop for Supplies	113
Use HP Web Jetadmin software	114
HP Easy Printer Care (network models only)	115
Installation	115
Access	116
HP Customer Participation Program	117
HP Driver Diagnostic Printer Check Tool	118
Scan software	119
Scan methods	119
HP LaserJet Scan software	119
E-mail	123
Scan settings	123
Scan drivers	124
WIA driver	125
TWAIN driver	128
TWAIN compatibility	128
TWAIN-driver user interface	129
HP LaserJet Fax Setup Utility	131
HP LaserJet Send Fax software	147
Fax to multiple recipients	149
Create a cover page	151
Fax pages scanned from the product ADF	152
Fax without first printing and scanning the document	152
Available product configurations	153
Software features by connection type	153
Supported configurations	154
Direct connection	154
Network connection options	154
Local connection that uses Microsoft peer-to-peer networking (Windows only)	154
Printer sharing disclaimer	154
Networking requirements	154
Multitasking capabilities	154
Differences between the network-connected and the direct-connected configurations	156
Supported third-party software	157
Text-recognition software	157
About text-recognition reliability	157
Other PC fax programs	157
Install Windows printing-system components	159
Installation overview	160
Installation options	161
General Windows installation instructions	162
General Windows installation for direct connections	162
Windows installation instructions for direct-connected (USB) products	162
Printer-driver only installation instructions (Microsoft Add Printer Wizard)	162
Set up Windows sharing (peer-to-peer networking)	164
Printer sharing disclaimer	164
Set up the host computer running Windows 2000 or Windows Server 2003	164
Set up the host computer running Windows XP or Windows Vista	165
Set up the client computers running Windows 2000 or Windows Server 2003	165
Set up the client computers running Windows XP or Windows Vista	166
General Windows installation for network connections	166
Network setup	166
Windows installation instructions for network-connected products	167
Printer-driver only installation instructions (Microsoft Add Printer Wizard)	167
Point-and-Print installation	168
Modify a pre-existing installation	169
Detailed Windows installation instructions	170
Recommended Install	171
Easy Install (recommended)	175
USB connection	177
Network connection	183
Advanced Install	192
Recommended*	194
Custom (for advanced users)*	197
Express USB Install	199
Express Network Install	205
User uninstall	214
Uninstall instructions for Windows	214
Uninstall a Recommended or Express installation	214
Use the product software Uninstall component (recommended)	214
Use the Windows Add or Remove Programs component	214
Use the printing-system software CD	215
Uninstall a printer-driver only installation	216
Files and folders not removed, and manual uninstall for Windows	216
HP PCL 6 and HP postscript level 3 emulation printer drivers, and HP PCL 5 UPD for Windows	219
HP PCL 6 and HP postscript level 3 emulation printer drivers for Windows	220
Introduction	220
Access to printer drivers	220
Printing Preferences printer-driver tabs	220
Properties printer-driver tabs	221
Help system	222
What's this? Help	222
Context-sensitive Help	222
Warning icons	222
HP postscript level 3 emulation support	223
Advanced tab features	223
Paper/Output	225
Copy Count setting	225
Graphic	226
TrueType Font settings	226
Document Options	226
Advanced Printing Features	226
Print Optimizations (HP PCL 6 printer driver only)	226
PostScript Options (HP postscript level 3 emulation printer driver only)	226
PostScript Output Option	227
TrueType Font Download option	227
PostScript Language Level	227
Send PostScript Error Handler	227
Negative Output	227
Printer Features	227
Print All Text as Black	227
Send TrueType as Bitmap (HP PCL 6 printer driver only)	228
Mopier Mode (HP postscript level 3 emulation printer driver only)	228
Layout Options	228
Page Order	228
Printing Shortcuts tab features	228
Use defined printing shortcuts	229
Create a custom printing shortcut	230
Paper/Quality tab features	231
Paper Options	232
Paper sizes:	232
Custom Paper Size	233
Name	233
Custom paper sizes	234
Units	234
Custom width and height control limits	234
Paper source:	235
Paper type:	235
Special pages:	236
Document preview image	237
Print Quality	237
Effects tab features	238
Resizing Options	238
Actual size	239
Print document on	239
Scale to fit	239
% of actual size	239
Document preview image	240
Watermarks	240
Current watermarks	241
Watermark Message	242
Message Angle	242
Font Attributes	242
Default watermark settings	243
Finishing tab features	243
Document options	244
Print on both Sides (manually)	245
Automatically print on both sides	245
Flip pages up	245
Booklet layout	246
Book and booklet printing	246
Print a booklet	246
Pages per sheet	247
Print page borders	247
Page order	247
Document preview image	248
Orientation	248
Services tab features	249
Device Settings tab features	249
Form To Tray Assignment	251
Font Substitution Table	252
External Fonts (HP PCL 6 printer driver only)	252
Install external fonts	253
Remove external fonts	254
HP postscript level 3 emulation printer driver Device Settings	254
Available PostScript Memory	255
Output Protocol	255
Send Ctrl-D Before Each Job	255
Send Ctrl-D After Each Job	255
Convert Gray Text to PostScript Gray	255
Convert Gray Graphics to PostScript Gray	256
Add Euro Currency Symbol to PostScript Fonts	256
Job Timeout	256
Wait Timeout	256
Minimum Font Size to Download as Outline	256
Maximum Font Size to Download as Bitmap	256
Installable Options	256
Allow Manual Duplexing	257
Postscript Passthrough (HP postscript level 3 emulation printer driver only)	257
JPEG Passthrough (HP postscript level 3 emulation printer driver only)	257
About tab features	257
HP Universal Printer Driver	259
Introduction	259
HP universal printer drivers	259
HP Managed Print Administration	259
Managed printer policies	259
Managed printer lists	259
User groups	259
Macintosh software and utilities	261
Supported Macintosh operating systems	262
Macintosh system requirements	263
Macintosh printing-system software	264
Supported printer drivers for Macintosh	264
Change printer-driver settings for Macintosh	264
Embedded Web server	264
Supported software components for Macintosh	265
Software components for Macintosh	265
Software features not available on Macintosh operating systems	266
Software component availability for Macintosh	266
Macintosh software component descriptions	267
HP LaserJet PPDs	267
PDEs	267
Install notes (Readme file)	267
Online help	267
Software component localization	267
Order software for Macintosh	267
HP embedded Web server (EWS)	268
Access	269
HP EWS screens	269
Status	270
System	270
Print	271
Fax	271
Networking	273
HP embedded Web server (EWS)	274
Status	274
Device Status	275
Supplies Status	276
Device Configuration	276
Network Summary	279
Print Info Pages	281
Event Log	281
System	281
Device Information	282
Paper Handling	282
Print Quality	283
Paper Types	283
System Setup	284
Service	284
Password	285
Print	285
Printing	285
PCL5c	286
PostScript	286
Fax	286
Fax Receive	287
Fax Phone Book	288
Networking	288
Network Summary	289
IPv4 Configuration	290
IPv6 Configuration	290
Network Identification	291
Advanced	292
SNMP	292
Install and uninstall Macintosh printing-system software components	293
Installation options	293
General Macintosh installation instructions for direct connections	293
General Macintosh installation instructions for networked computers	293
Detailed Macintosh installation instructions	294
Printing-system software installation	294
HP Setup Assistant	300
HP LaserJet MFP uninstall instructions for Macintosh	307
Use features in the Macintosh printer driver	308
Print	308
Create and use printing presets in Macintosh	308
Resize documents or print on a custom paper size	308
Print a cover page	308
Use watermarks	309
Print multiple pages on one sheet of paper in Macintosh	309
Print on both sides of the page (duplex printing)	310
Use the Services menu	310
Scan from the product and HP Director (Macintosh)	311
Scanning tasks	311
Fax a document from a Macintosh computer (fax models only)	312
Engineering details	313
Paper and print media	314
Understand paper and print media use	314
Supported paper and print media sizes	314
Special paper or print media guidelines	316
Load paper and print media	316
Priority input tray	316
Tray 1	317
Configure trays	317
Media sources and destinations	318
Source commands	318
Media types and sizes	319
Media features and attributes	319
Custom media sizes	321
Media-type commands	321
Firmware updates	323
Problem solve	324
Port communication	324
Overview	324
USB port connections	324
Device conflicts in Windows	324
Open the Windows Device Manager	324
Check for product conflicts	325
Guidelines for troubleshooting and resolving product conflicts	325
Installed product	325
File to E-mail utility	326
Manual scrubber	326
E-mail	327
HP Scan	327
Summary of HP ToolboxFX known issues	328
.NET Framework dependencies	328
Product communication	329
Obtain debug information from HP ToolboxFX	330
USB drivers are unsigned	331
A need to enable or disable HP ToolboxFX arises	332
Hewlett-Packard LaserJet M1522 MFP Series Printer Install Notes (Read Me First)	333
Introduction	333
Purpose of this document	333
Who needs this software?	334
Overview of the printing-system components	334
Late-breaking information	336
Known issues and workarounds	336
Issues fixed	338
Installation Instructions	338
Installation options	338
INSTALLING SOFTWARE ON WINDOWS XP AND WINDOWS VISTA	339
INSTALLING SOFTWARE ON WINDOWS 2000 AND WINDOWS SERVER 2003	339
Uninstaller	339
Technical assistance	340
Customer support	340
Web	340
HP software and support services — additional information	340
Legal statements	340
Trademark notices	340
Warranty and copyright	340
Glossary	341