HP Pavilion g4-1300 HP Notebook User Guide - Page 9

Appendix A

Troubleshooting and support

....................................................................................................

75

Troubleshooting

..................................................................................................................................

75

The computer is unable to start up

....................................................................................

75

The computer screen is blank

............................................................................................

75

Software is functioning abnormally

....................................................................................

76

The computer is on but not responding

.............................................................................

76

The computer is unusually warm

.......................................................................................

76

An external device is not working

......................................................................................

76

The wireless network connection is not working

................................................................

77

A movie is not visible on an external display

.....................................................................

77

The process of burning a disc does not begin, or it stops before completion

....................

78

Contacting customer support

.............................................................................................................

78

Labels

.................................................................................................................................................

79

Appendix B

Cleaning your computer

.............................................................................................................

80

Cleaning products

..............................................................................................................................

80

Cleaning procedures

..........................................................................................................................

81

Cleaning the display

..........................................................................................................

81

Cleaning the sides and cover

............................................................................................

81

Cleaning the TouchPad and keyboard

..............................................................................

81

Appendix C

Specifications

..............................................................................................................................

82

Input power

.........................................................................................................................................

83

DC plug of external HP power supply

................................................................................

83

Operating environment

.......................................................................................................................

84

Appendix D

Electrostatic discharge

..............................................................................................................

85

Index

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86

ix

Section	Page
Welcome	11
Finding information	12
Getting to know your computer	14
Top	15
TouchPad	15
Lights	16
Buttons	17
Keys	18
Front	19
Right	20
Left	21
Display	23
Bottom	24
Networking	25
Using an Internet service provider (ISP)	26
Identifying wireless and network status icons	26
Creating a wireless connection	26
Turning wireless devices on and off	26
Using the wireless key	26
Using the operating system controls	26
Using a WLAN	27
Connecting to an existing WLAN	27
Setting up a new WLAN	28
Protecting your WLAN	28
Roaming to another network	29
Using Bluetooth wireless devices (select models only)	30
Connecting to a wired network	30
Connecting to a local area network (LAN)	30
Keyboard and pointing devices	32
Using the keyboard	32
Using the action keys	32
Using keypads	34
Using an optional external numeric keypad	34
Using the TouchPad	35
Setting pointing device preferences	35
Turning the TouchPad off and on	35
Navigating	35
Selecting	35
Using TouchPad gestures	36
Scrolling	36
Pinching/Zooming	37
Multimedia	38
Using the audio features	38
Adjusting the volume	39
Checking your audio functions	39
Using the Webcam	39
Using video devices	40
VGA	40
HDMI	42
Configuring audio for HDMI	42
Power management	43
Shutting down the computer	43
Setting power options	44
Using power-saving states	44
Initiating and exiting Suspend	44
Initiating and exiting Hibernation	44
Using the Power icon	45
Using power management	45
Viewing the current power management settings	45
Changing the current power management settings	45
Using battery power	45
Displaying the remaining battery charge	46
Inserting or removing the battery	46
Charging a battery	47
Maximizing battery life	48
Managing low battery levels	48
Identifying low battery levels	48
Resolving a low battery level	49
Resolving a low battery level when external power is available	49
Resolving a low battery level when a charged battery is available	49
Resolving a low battery level when no power source is available	49
Resolving a low battery level when the computer cannot exit Hibernation	49
Conserving battery power	49
Storing a battery	49
Disposing of a used battery	50
Replacing the battery	50
Using external AC power	50
Testing an AC adapter	51
Drives	52
Handling drives	52
Replacing or upgrading the hard drive	53
Removing the hard drive	53
Installing a hard drive	55
Using optical drives (select models only)	57
Identifying the installed optical drive	57
Inserting an optical disc	57
Removing an optical disc	57
When the disc tray opens normally	57
When the disc tray fails to open	58
External cards and devices	60
Using Digital Media Slot cards	60
Inserting a digital card	60
Removing a digital card	61
Using a USB device	61
Connecting a USB device	62
Removing a USB device	62
Using optional external devices	63
Using optional external drives	63
Memory modules	64
Security	67
Protecting the computer	67
Using passwords	68
Setting passwords in the operating system	68
Setting passwords in Setup Utility	68
Managing an administrator password	69
Entering an administrator password	69
Managing a power-on password	69
Entering a power-on password	70
Using firewall software	70
Installing an optional security cable	71
Backup and Recovery	72
Performing a system recovery	73
Creating the restore DVDs	73
Creating a restore image on a USB device	73
Performing recovery using the restore DVD	74
Backing up your information	75
Setup Utility (BIOS) and Advanced System Diagnostics	76
Starting Setup Utility	76
Using Setup Utility	76
Changing the language of Setup Utility	76
Navigating and selecting in Setup Utility	76
Displaying system information	77
Restoring factory default settings in Setup Utility	77
Exiting Setup Utility	77
Updating the BIOS	77
Determining the BIOS version	78
Downloading a BIOS update	78
Using Advanced System Diagnostics	79
MultiBoot	80
About the boot device order	80
Enabling boot devices in Setup Utility	81
Considering boot order changes	82
Choosing MultiBoot preferences	83
Setting a new boot order in Setup Utility	83
Dynamically choosing a boot device using the f9 prompt	83
Setting a MultiBoot Express prompt	84
Entering MultiBoot Express preferences	84
Troubleshooting and support	85
Troubleshooting	85
The computer is unable to start up	85
The computer screen is blank	85
Software is functioning abnormally	86
The computer is on but not responding	86
The computer is unusually warm	86
An external device is not working	86
The wireless network connection is not working	87
A movie is not visible on an external display	87
The process of burning a disc does not begin, or it stops before completion	88
Contacting customer support	88
Labels	89
Cleaning your computer	90
Cleaning products	90
Cleaning procedures	91
Cleaning the display	91
Cleaning the sides and cover	91
Cleaning the TouchPad and keyboard	91
Specifications	92
Input power	93
DC plug of external HP power supply	93
Operating environment	94
Electrostatic discharge	95

HP Pavilion g4-1300 HP Notebook User Guide - Page 9

Appendix A, Troubleshooting and support, Cleaning your computer, Specifications

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