HP Pavilion g4-2000 User Guide HP Notebook - Windows 7

HP Pavilion g4-2000 Manual

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  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 1
    User Guide HP Notebook
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 2
    the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 4
    iv Safety warning notice
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    11 Bottom ...12 Labels ...13 3 Networking ...14 Using an Internet service provider ...15 Creating a wireless connection ...16 Identifying wireless and network status icons 16 Turning wireless devices on or off 17 Using HP Connection Manager (select models only 17 Using operating system controls
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    Bluetooth and Internet Connection Sharing (ICS 21 Connecting to a wired network ...22 Connecting to a local area network (LAN 22 4 Pointing devices and keyboard ...23 Using pointing devices ...23 Setting pointing device preferences 23 Using the TouchPad ...23 Turning the TouchPad off or on 24
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    42 Viewing the current power plan 42 Selecting a different power plan 42 Customizing power plans 43 Setting password protection on wakeup 43 Using HP Power Manager (select models only 44 Using battery power ...44 Finding battery information 45 Using Battery Check ...45 Displaying the remaining
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    58 Using HP 3D DriveGuard (select models only 59 Identifying HP 3D DriveGuard status 59 Managing power with a parked hard drive 60 Using HP 3D DriveGuard security software (select models only 75 Using passwords ...75 Setting Windows passwords 76 Setting passwords in Setup Utility (BIOS 76 Using
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    Backing up and recovering your information 85 Using Windows Backup and Restore 86 Using Windows system restore points 86 When to create restore points update 92 Using System Diagnostics ...93 Appendix A Troubleshooting and support ...94 Troubleshooting ...94 The computer is unable to start up
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    ...101 Cleaning the TouchPad and keyboard 101 Appendix C Traveling with the computer ...102 Appendix D Updating programs and drivers 104 Appendix E Electrostatic Discharge ...105 Appendix F Specifications ...106 Input power ...106 DC plug of external HP power supply 106 Operating environment
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    NOTE: Some of the features described in this guide may not be available on your computer. recovery discs or a recovery flash drive. For instructions, see Backup and recovery on page 81. 4. your computer on page 4 and Pointing devices and keyboard on page 23 for additional information. 5. Discover
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    To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For country- or region-specific support, go to http://www.hp.com/support, select your country or ● Instructions for contacting customer support region, and follow the
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    ● Information for ordering parts ● Software, driver, and BIOS updates ● Information about accessories for the computer Limited Warranty* Warranty information To access the warranty: Select Start > Help and Support > User Guides. - or - Go to http://www.hp.com/go/orderdocuments. *You can find
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 14
    2 Getting to know your computer Top TouchPad Component (1) TouchPad light (2) TouchPad on/off button (3) TouchPad zone (4) Left TouchPad button (5) Right TouchPad button Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on or off. Moves the pointer and
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    ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. ● Amber: All wireless devices are off. On: Caps lock is on. ● On: The TouchPad is off. ● Off: The TouchPad is on
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    briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about
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    in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key or the esc key. Displays the Windows Start menu. Enables or disables the Beats Audio bass settings (select models only) when pressed in combination with the fn key. Beats Audio is
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    Front Component (1) Digital Media Slot (2) Speakers (2) Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra
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    Right side Component (1) (2) (3) Optical drive Optical drive eject button Audio-out (headphone) jack/audio-in (microphone) jack (4) USB 2.0 port (5) Power connector (6) Battery light Description Reads and writes (select models only) to an optical disc. Ejects the optical disc. Connects
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    computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information on HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 59. Connects an external VGA monitor or projector
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    notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Display 11
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    Bottom Component (1) (2) (3) HP Triple Bass Reflex Subwoofers Battery bay Vents (3) (4) Battery release latch (5) Memory module compartment Description Provide superior bass sound Holds the battery. Enable airflow to cool
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    information you may need when you troubleshoot system problems or travel internationally with the support. The serial number label is affixed inside the battery bay. ● Microsoft® Certificate of Authenticity-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot
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    3 Networking Your computer supports two types of Internet access: ● Wireless-see Creating a wireless connection on page 16. ● Wired-see Connecting to a wired network on page 22. NOTE: You must set up Internet service before you can connect to the Internet. 14 Chapter 3 Networking
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    network cable to connect your wireless computer to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and password to access the such as a specific IP address and POP3 and SMTP settings. To access the Windows Connect to the Internet Wizard and instructions for using it
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    and Web site links provided in Help and Support. Identifying wireless and network status icons Icon Name HP Connection Manager Description Opens HP Connection Manager, which enables you to create and manage WLAN, and Bluetooth connections. Wired network (connected) Indicates that one or
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    Support > HP Connection Manager. For more information, see the HP Connection Manager software Help. Using operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, manage wireless networks, and diagnose and repair network problems
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    to, click Open Network and Sharing Center, and then click Set up a new connection or network. A list of options is displayed. You can choose to manually search for and connect to a network or to create a new network connection. After the connection is made, you can place the mouse pointer over the
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    and high-speed Internet service purchased from an Internet service provider (ISP) Windows tools to set up your network, select Start > Control Panel > Network and Internet > Network and Sharing Center > Set up a new connection or network > Set up a new network. Then follow the on-screen instructions
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    both types. ● Wireless encryption-Your computer supports three encryption protocols: ◦ Wi-Fi Protected WPA2) ◦ Wired Equivalent Privacy (WEP) NOTE: HP recommends that you select WPA2, which is the most computer within range of another WLAN, Windows attempts to connect to that network. If the
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    to set up a personal area network (PAN) of Bluetooth devices. For information on configuring and using Bluetooth devices, see the Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway
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    Connecting to a wired network Connecting to a local area network (LAN) Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception,
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    keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows specific
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    display icons. TouchPad light Amber Icon Description Indicates that the TouchPad is off. Off Indicates that the TouchPad is on. 24 Chapter 4 Pointing devices and keyboard
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    Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Using pointing devices 25
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    To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: 1. Select Start > Control Panel > Hardware and 3. Click Apply, and then click OK. 26 Chapter 4 Pointing devices and keyboard
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. NOTE: Two-finger
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    see Using Setup Utility (BIOS) on page 88 for instructions. CAUTION: Use extreme care when making changes in Setup Windows operating system and computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to customer support
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    restores speaker sound. f12 Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Using the keyboard 29
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    bass while maintaining a clear sound. Beats Audio is enabled by default. You can also view and control the bass settings through the Windows operating system. To view and control the bass properties: Select Start > Control Panel > Hardware and Sound > Beats Audio Control Panel. 30 Chapter
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    5 Multimedia and other features Your computer includes the following: ● Two integrated speakers and two subwoofers ● Two integrated microphones ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow
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    noise. To check the audio functions on your computer, follow these steps: 1. Select Start > Control Panel > Hardware and Sound > Sound. 2. When the Sound window opens, click the Sounds tab. Under Program Events, select any sound event, such as a beep or alarm, and click the Test button. You should
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    For details about using the wireless adapter, see the device manufacturer's instructions. NOTE: Be sure that wireless is enabled on your computer before using the wireless display. NOTE: Intel Wireless Display does not support 3D playback on external display devices. Using Beats Audio (select
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    To access the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. For information on using the webcam, select Start > Help and Support. Video Your computer has the following external video ports: ● VGA ● HDMI VGA The external monitor port, or VGA port, is an analog
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    to the HDMI port on the computer. 2. Connect the other end of the cable to the video device, and then see the device manufacturer's instructions for additional information. NOTE: For more information on switching the screen image, see Using the action keys on page 28. Configuring audio for HDMI To
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    Using CyberLink PowerDVD (select models only) CyberLink PowerDVD turns your computer into a mobile entertainment center. With CyberLink PowerDVD, you can enjoy music CDs and DVD and Blu-ray Disc (BD) movies. You can also manage and edit your photo collections. ▲ To start CyberLink PowerDVD, select
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    6 Power management Inserting or removing the battery NOTE: For additional information on using the battery, see Using battery power on page 44. Inserting the battery 1. Turn the computer upside down on a flat surface, with the battery bay toward you. 2. Align the battery (1) with the outer edge of
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    can cause loss of information. To prevent loss of information, save your work and initiate Hibernation or shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. NOTE
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    from external power for an extended period Although you can shut down the computer with the power button, the recommended procedure is to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or Hibernation before shutdown is
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 50
    Setting power options Initiating Sleep or Hibernation Microsoft® Windows® has two power-saving states, Sleep and Hibernation. The Rapid Start Technology (select models only) feature allows your computer to resume quickly from inactivity. Rapid
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    power. Power settings and timeouts can be changed using Power Options in Windows® Control Panel. With the computer on, you can initiate Sleep in ● If the display is closed, open the display. ● Press a key on the keyboard. ● Tap or swipe the TouchPad. When the computer exits Sleep, the power lights
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    Using the power meter The power meter is located in the notification area, at the far right of the taskbar. The power meter allows you to quickly access power settings and view the remaining battery charge. ● To display the percentage of remaining battery charge and the current power plan, move the
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    to create a user account password or change your current user account password, click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Setting power options 43
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    and battery charge. The following power plans are available: ● Power saver ● HP Recommended ● High performance To start Power Manager when Windows is running: ▲ Select Start > Control Panel > Hardware and Sound > HP Power Manager. Using battery power When a charged battery is in the computer and
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    on battery types, specifications, life cycles, and capacity To access battery information: ▲ Select Start > Help and Support > Learn > Power power for Battery Check to work properly. 2. Select Start > Help and Support > Troubleshoot > Power, Thermal and Mechanical. 3. Click the Power tab, and then
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    the alerts and system responses set at the factory. Some low-battery alerts and system responses can be changed using Power Options in Windows Control Panel. Preferences set using Power Options do not affect lights. Identifying low battery levels When a battery that is the sole power source
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    or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. battery power ● Select low power-use settings through Power Options in Windows Control Panel. ● Turn off wireless and local area network (LAN)
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    the battery In Windows 7, Battery Check in Help and Support notifies you to replace the battery when an internal cell is not charging properly or when the battery storage capacity has reached a weak condition. If the battery is possibly covered by an HP warranty, instructions
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    For information on connecting to AC power, see the Setup Instructions poster provided in the computer box. External AC power is provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of
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    are secure. ● If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact customer support for information on obtaining a replacement AC power adapter. 50 Chapter 6 Power management
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    optimum level of comfort. When HP CoolSense is off, the position manually adjust the settings, select Start > All Programs > Intel > Intel Smart Connect Technology. For additional information and a list of supported specific AMD chipset configuration. NOTE: To determine if your computer supports
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 62
    configurations as follows: ● Fixed scheme (manual or triggered by AC/DC power transitions)- graphics are only available with Windows 7 Professional, Windows 7 Home Premium, and Windows 7 Basic operating systems. NOTE: Dual graphics systems only support automatic selection based on power requirements
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    are often used with digital media-equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, see Front on page 8. Inserting a digital card CAUTION: To reduce the risk of damage to the digital card connectors, use minimal
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    with the digital card. 2. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card does not eject, pull the card out of the
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    , such as a USB keyboard, mouse, drive, printer, scanner, or hub. Some USB devices may require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions. These instructions may be provided with the
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    . 3. Remove the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment
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    , and then shut it down through the operating system. ● Do not use excessive force when inserting a drive into a drive bay. ● Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The write process is sensitive to vibration. ● When the battery is the only
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    you do not need access to your computer. HP recommends defragmenting your hard drive at least once a monthly schedule, but you can defragment your computer manually at any time. To run Disk Defragmenter: 1. or changing Windows settings. see Help and Support for more instructions. 58 Chapter 8 Drives
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    protected or whether a drive is parked, select Start > Control Panel > Hardware and Sound > Windows Mobility Center: ● If HP 3D DriveGuard is enabled, a green check mark is superimposed over the hard drive icon. ● If HP 3D DriveGuard is disabled, a red symbol is superimposed over the hard drive icon
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    and change settings, follow these steps: 1. In Mobility Center, click the hard drive icon to open the HP 3D DriveGuard window. - or - Select Start > Control Panel > Hardware and Sound > HP 3D DriveGuard. NOTE: If prompted by User Account Control, click Yes. 2. Click the appropriate button to change
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    (1) on the memory module compartment cover. 7. Slide the memory module compartment cover backwards (2), and then remove the cover (3). 8. Loosen the screw (1) on the hard drive service door. Adding or replacing a hard drive 61
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    9. Remove the hard drive service door (2). 10. Remove the 3 screws securing the hard drive (1) , and then pull the hard drive tab (2) to lift the hard drive out of the hard drive bay. 11. Disconnect the hard drive cable (3), and remove the hard drive. 62 Chapter 8 Drives
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    insert the hard drive into the hard drive bay (2). 2. Tighten the 3 hard drive screws to secure the drive (3). 3. Align the tabs (1) on the hard drive service door with the notches on the computer. 4. Close the hard drive
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    5. Tighten the screw (3) on the hard drive service door. 6. Align the tabs (1) on the memory module compartment cover with the notches on the computer. 7. Slide the cover forward(2). 8. Tighten the screw (3) on the
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    Using optical drives Optical drives include the following: ● CD ● DVD ● Blu-ray (BD) Identifying the installed optical drive ▲ Select Start > Computer. A list of all drives installed in your computer, including your optical drive, is displayed. Inserting an optical disc 1. Turn on the computer. 2.
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    Removing an optical disc There are 2 ways to remove a disc, depending on whether the disc tray opens normally or not. When the disc tray opens normally 1. Press the release button (1) on the drive bezel to release the disc tray, and then gently pull out the tray (2) until it stops. 2. Remove the
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    When the disc tray fails to open normally 1. Insert the end of a paper clip (1) into the release access in the front bezel of the drive. 2. Press in gently on the paper clip until the tray is released, and then pull out the tray (2) until it stops. 3. Remove the disc (3) from the tray by gently
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    and data, and install applications, by sharing an optical drive connected to another computer in your network. Sharing drives is a feature of the Windows operating system that allows a drive on one computer to be accessible to other computers on the same network. NOTE: You must have a network
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    9 Memory modules Adding or replacing memory modules The computer has two memory module slots. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To
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    5. Slide the cover backwards (2), and then remove the cover (3). 6. If you are replacing a memory module, remove the existing memory module: a. Pull away the retention clips (1) on each side of the memory module. The memory module tilts up. 70 Chapter 9 Memory modules
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    b. Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. To protect a memory module after removal,
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    c. Gently press the memory module (3) down, applying pressure to both the left and right edges of the module, until the retention clips snap into place. CAUTION: To prevent damage to the memory module, be sure that you do not bend the module. 8. Align the tabs (1) on the memory module compartment
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    11. Replace the battery. 12. Reconnect external power and external devices. 13. Turn on the computer. Adding or replacing memory modules 73
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    essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 85
    Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords, select Start > Help and Support
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    NOTE: Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or . 2. Use the arrow keys and follow the on-screen instructions. When the Startup Menu is displayed, press f10. 3. Use the arrow keys to
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    logon. For instructions, see the fingerprint reader software Help. After you register your computer, you can set up a single sign-on service that allows you log on to Windows using a fingerprint that you have registered using HP SimplePass software, instead of using a Windows password. To register
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    and in most cases, repair any damage they have caused. For more information about computer viruses, type viruses in the Search box in Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your
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    Windows and other Microsoft programs, as they are released, from the Microsoft website and through the updates link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers to correct security problems and improve
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    Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see "Backup and recovery." Using an optional
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    if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ● Performing a system restore (from the partition, recovery discs, or a recovery flash drive) ● Backing up your information
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    Recovery drive is listed in the window. CAUTION: HP Recovery Manager (partition or discs/flash this computer must be reinstalled manually. Creating restore media HP recommends that you create either > HP Recovery Manager > HP Recovery Media Creation. 2. Follow the on-screen instructions. 82 Chapter
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    at the bottom of the screen. Then, press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Performing a system recovery 83
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    the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to flash drive. 5. Follow the on-screen instructions. Changing the computer boot order To change Internal CD/DVD ROM Drive from the boot options window. To change the boot order for recovery flash
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 95
    to re-enter your preferences. To create a screen shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active window, press alt+prt sc. To copy the entire screen, press prt sc. 3. Open a word-processing document, and then select Edit > Paste. The screen image is
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 96
    Follow the on-screen instructions to schedule and create a backup. NOTE: Windows® includes the User Account Windows settings. see Help and Support for more information. Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 97
    Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Click Create, and then follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 98
    , or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 99
    ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. ● To scroll up and down, use the the main Setup Utility (BIOS) screen, press esc, and then follow the on-screen instructions. 2. Press f10 to enter Setup Utility (BIOS). To exit Setup Utility (BIOS)
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 100
    (BIOS). 3. Use the arrow keys to select Exit > Load Setup Defaults. Press enter. 4. Follow the on-screen instructions. 5. To save your changes and exit, press f10, and then follow the on-screen instructions. - or - Use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 101
    HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting fn+esc (if you are already in Windows) or by using Setup Utility (BIOS).
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 102
    or cord. 1. Select Start > Help and Support > Maintain. 2. Click Refresh. 3. Follow the on-screen instructions to identify your computer and access the BIOS update the download is complete. If no instructions are displayed, follow these steps: 1. Open Windows Explorer by selecting Start > Computer.
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 103
    start-up test and checks for intermittent problems that the start-up test does not support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window on-screen instructions. NOTE: If you need to stop a
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 104
    A Troubleshooting and support Troubleshooting The computer is unable to start up If the computer is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ● If the computer is running on battery power or is plugged into an external
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 105
    's instructions. ● Be sure that all device connections are secure. ● Be sure that the device is receiving electrical power. ● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. Troubleshooting 95
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 106
    on wireless technology, see the relevant help topics and Web site links in Help and Support. NOTE: For information on activating mobile broadband service (select models only), see the mobile network operator information included with your computer. 96 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 107
    tray is not fully accessible, tilt the disc carefully as you remove it. 4. Close the disc tray, and then place the disc in a protective case. Troubleshooting 97
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 108
    any required drivers ● Click Properties to verify that the device is working properly ◦ The Properties window provides details about the device to help you troubleshoot issues ◦ Click the Driver tab to update, disable, or uninstall drivers for this device 98 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 109
    appears, click No. After clicking No, the computer might: ◦ Resume playback. ◦ Close the playback window in the multimedia program. To return to playing the disc, click the Play button in your multimedia program (16 bit), if this setting is not already selected. 4. Clicking OK. Troubleshooting 99
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 110
    : ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● E-mail customer support. ● Find customer support worldwide telephone numbers. ● Locate an HP service center. 100 Appendix A Troubleshooting and support
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 111
    -free glass cleaner or use an acceptable germicidal disposable wipe. ● To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. WARNING! To reduce the risk of electric shock or damage to internal components, do not
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 112
    C Traveling with the computer For best results, follow these traveling and shipping tips: ● Prepare the computer for traveling or shipping: ◦ Back up your information. ◦ Remove all discs and all external media cards, such as digital cards. CAUTION: To reduce the risk of damage to the computer,
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 113
    ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 114
    D Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. 104 Appendix
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 115
    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a electricity or assistance with component removal or installation, contact customer support. 105
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 116
    be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input power Operating voltage and current Rating 18.5 V dc @ 3.5 A - 65 W 18.5 V dc @ 3.5 A - 65 W, Slim Adapter
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 117
    Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 118
    and Support 28 identifying 7 increase screen brightness 28 keyboard backlight identifying 7 backing up customized window, toolbar, and menu bar an update 92 updating 91 Bluetooth device 16, 21 Bluetooth label 13 buttons left TouchPad HP power supply 106 digital card inserting 53 removing 54 supported
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 119
    identifying 7, 30 G graphics modes, switching 51 H hard drive external 56 HP 3D DriveGuard 59 installing 63 removing 61 hard drive bay, identifying 12 HDMI K keyboard hotkeys, identifying 30 keys action 7 b7 esc 7 fn 7 media 31 volume 32 Windows applications 7 Windows logo 7 L labels Bluetooth 13
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 120
    in Setup Utility (BIOS) 76 set in Windows 76 pinching TouchPad gesture 27 pointing devices, HP 3D DriveGuard 60 HP Connection Manager 17 software updates, installing 79 speakers, identifying 8 storing a battery 48 supported wireless network connection 96 troubleshooting and support 94 turning off the
  • HP Pavilion g4-2000 | User Guide HP Notebook - Windows 7 - Page 121
    keys 32 W Web browser button, identifying 6 webcam 34 webcam light, identifying 11 webcam, identifying 11 Windows applications key, identifying 7 Windows logo key, identifying 7 Windows, passwords set in 76 wireless icons 16 protecting 20 wireless certification label 13 wireless connection, creating
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