HP Pavilion g4-2000 User Guide HP Notebook - Windows 7 - Page 110

The process of burning a disc does not begin, or it stops before completion

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The process of burning a disc does not begin, or it stops before completion ● Be sure that all other programs are closed. ● Disable Sleep and Hibernation. ● Be sure that you are using the right kind of disc for your drive. ● Be sure that the disc is inserted properly. ● Select a slower write speed and try again. ● If copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from the hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. Contacting customer support If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at: http://www.hp.com/go/contactHP NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. At this location, you have the following choices: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● E-mail customer support. ● Find customer support worldwide telephone numbers. ● Locate an HP service center. 100 Appendix A Troubleshooting and support

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The process of burning a disc does not begin, or it stops before
completion
●
Be sure that all other programs are closed.
●
Disable Sleep and Hibernation.
●
Be sure that you are using the right kind of disc for your drive.
●
Be sure that the disc is inserted properly.
●
Select a slower write speed and try again.
●
If copying a disc, save the information on the source disc to your hard drive before trying to burn
the contents to a new disc, and then burn from the hard drive.
●
Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device
Manager.
Contacting customer support
If the information provided in this user guide or in Help and Support does not address your questions,
you can contact customer support at:
go/contactHP
NOTE:
For worldwide support, click
Contact HP worldwide
on the left side of the page, or go to
country/us/en/wwcontact_us.html
.
At this location, you have the following choices:
●
Chat online with an HP technician.
NOTE:
When technical support chat is not available in a particular language, it is available in
English.
●
E-mail customer support.
●
Find customer support worldwide telephone numbers.
●
Locate an HP service center.
100
Appendix A
Troubleshooting and support