HP Pavilion xt500 HP Pavilion & Compaq Presario Notebook PC - Service Manu - Page 85

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Important, Keyboard

Get HP Pavilion xt500 - Notebook PC PDF manuals and user guides View all HP Pavilion xt500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 85 highlights

Symptom Region Code error. "System Error: Unable to read drive" message. No DVD or CD-RW software on notebook. All DVD play is erratic. Keyboard Some or all keys do not work properly. Embedded numeric keypad does not work. PS/2 keyboard and mouse with Y-adapter do not work. Call Center: Suggestions DVDs contain embedded regional codes that prevent them from playing outside region in which they are sold. This error occurs when trying to play DVD intended for different region. Important: Most DVD drives allow region code to be changed only a limited number of times (usually no more than four). When this limit is reached, last change is hard-coded on DVD drive, and is permanent. Refer to DVD player software help for details. Make sure disk is clean, undamaged, and inserted correctly. Clean with soft cloth or replace as needed. Wait 5 to 10 seconds after closing tray before pressing Play. Restart notebook. If software was removed, use the Recovery CDs to reinstall factory software. Some DVDs include software called "PC Friendly". This software can cause errors or erratic play. If needed, uninstall PC Friendly and restart notebook. Check settings in Control Panel. Press Fn+F8 to activate numeric keypad, and Lock key to turn on number lock. Avoid touching touch pad while booting or resuming. Check devices separately. Repair Center: Likely Causes CD/DVD drive. Motherboard. Keyboard. Motherboard. Keyboard. Motherboard. Y-adapter. PS/2 device. Motherboard. Repair Center: Comments HP warranty does not cover expense of correcting this situation. Make sure CD/DVD drive is installed properly. Try reinserting ribbon cable in connector on motherboard. 3-12 Troubleshooting and Diagnostics Service Manual

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Region Code error.
DVDs contain embedded
regional codes that prevent
them from playing outside
region in which they are sold.
This error occurs when trying
to play DVD intended for
different region.
Important:
Most DVD drives
allow region code to be
changed only a limited
number of times (usually no
more than four). When this
limit is reached, last change
is hard-coded on DVD drive,
and is permanent. Refer to
DVD player software help for
details.
HP warranty does not cover
expense of correcting this
situation.
³System Error:
Unable to read
drive´ message.
Make sure disk is clean,
undamaged, and inserted
correctly. Clean with soft
cloth or replace as needed.
Wait 5 to 10 seconds after
closing tray before pressing
Play.
CD/DVD drive.
Motherboard.
Make sure CD/DVD drive is
installed properly.
No DVD or CD-RW
software on
notebook.
If software was removed, use
the
Recovery CDs
to reinstall
factory software.
All DVD play is
erratic.
Some DVDs include software
called ³PC Friendly´. This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do
not work properly.
Check settings in Control
Panel.
Keyboard.
Motherboard.
Try reinserting ribbon cable in
connector on motherboard.
Embedded numeric
keypad does not
work.
Avoid touching touch pad
while booting or resuming.
Keyboard.
Motherboard.
PS/2 keyboard
and mouse with
Y-adapter do not
work.
Check devices separately.
Y-adapter.
Motherboard.
Restart notebook.
Press Fn+F8 to activate
numeric keypad, and Lock
key to turn on number lock.
PS/2 device.
3-12
Troubleshooting and Diagnostics
Service Manual