HP Pavilion xt500 HP Pavilion & Compaq Presario Notebook PC - Service Manu - Page 87

Symptom, Call Center, Suggestions, Repair Center, Likely Causes, Comments, Serial/Parallel/USB, Modem

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Page 87 highlights

Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use troubleshooters in Windows Help. Check settings in Control Panel. Check port settings in Device Manager. Test ports with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vi) for latest USB drivers. For USB: if the device is powered by the USB port, try the other port. Motherboard. Check settings in Control Panel. Open hardware Device Manager. If modem is disabled, try to enable. If modem has a conflict, try disabling another device. Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. In a hotel, ask for data line. Try disabling error correction and data compression. Test modem with e-Diagtools diagnostics. Motherboard. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual

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Symptom
Call Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
Serial/Parallel/USB
General problems.
Check connections.
Restart notebook.
Use troubleshooters in
Windows Help.
Check settings in Control
Panel.
Check port settings in Device
Manager.
Test ports with e-Diagtools
diagnostics.
For USB: contact device
vendor and HP Notebook
Web site (see page vi) for
latest USB drivers.
For USB: if the device is
powered by the USB port, try
the other port.
Motherboard.
Modem
General problems.
Check settings in Control
Panel.
Open hardware Device
Manager. If modem is
disabled, try to enable. If
modem has a conflict, try
disabling another device.
Use analog telephone line
(2, 3, or 4 wires), not PBX or
digital line. In a hotel, ask for
data line.
Try disabling error correction
and data compression.
Test modem with e-Diagtools
diagnostics.
Motherboard.
3-14
Troubleshooting and Diagnostics
Service Manual