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HP BladeSystem Management Pack version 1.0 for Microsoft® System Center Essentials Troubleshooting Assistant Part Number 465399-001 November 2007 (First Edition)

Section	Page
HP BladeSystem Management Pack version 1.0 for Microsoft® System Center Essentials Troubleshooting Assistant	1
Notice	2
Contents	3
Overview	4
About this guide	4
Troubleshooting	5
Introduction	5
Installation issues	5
Identifying installed components of HP BladeSystem Management Pack	5
Identifying imported HP BladeSystem Management Packs	6
Reviewing installation requirements	6
Installing the kits to a remote System Center Essentials console environment	6
Deleting the management packs manually	6
Enclosure Monitor Management issues	6
System Center Essentials is not discovering HP BladeSystem c-Class enclosures	7
System Center Essentials is not alerting HP BladeSystem c-Class enclosures	7
Authoring issues	7
Adding custom information to HP Management Packs by adding a custom task to an HP class and overriding a parameter to HP rules	8
Operational and usage issues	8
Monitor Manager is unable to connect to the monitor service	9
The details pane in the Monitor Manager is not updated automatically	9
A critical state displays in the Monitor Manager for the monitor service	9
A critical state displays in the Monitor Manager for a managed enclosure	9
The default internet browser is not used when opening the Onboard Administrator web page	9
Add managed enclosure does not allow adding an unverified enclosure	9
Update Enclosure Login wizard does not allow updating unverified enclosure	10
A newly added enclosure displays in the tree pane, but no information is available in the details pane	10
Downgrade of Onboard Administrator firmware is not supported	10
Modifying the secondary Onboard Administrator IP information	10
Updating the Onboard Administrator password	10
Displaying HP events as alerts on the System Center Essentials console	10
Researching state monitoring	11
An HP b-Class Blade Server is not displayed in the HP BladeSystem Enclosure Group	11
Expected associated classes are not displaying in the Enclosure State View or the Health Collection View	11
Event View and Performance View are empty	11
Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge page	12
Alert Descriptions in the Alert Properties view are truncated	12
The Enclosure Diagram view shows folders named by initials	12
State icon or alert state appears gray	12
A fan or power supply displays when there is no fan or power supply installed on the bay slot	12
Active alert view displays only one alert when there are multiple device state changes	12
Technical support	13
Before contacting HP support	13
Technical support contact information for the HP BladeSystem Management Packs for System Center Essentials	13

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HP BladeSystem Management Pack version 1.0

for Microsoft® System Center Essentials

Troubleshooting Assistant

Part Number 465399-001

November 2007 (First Edition)