HP ProLiant BL660c HP BladeSystem Management Pack version 1.0 for Microsoft Sy - Page 8

Operational and usage issues

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Adding custom information to HP Management Packs by adding a custom task to an HP class and overriding a parameter to HP rules Adding custom information such as company knowledge, custom tasks, and overriding rules to HP Management Packs will create a dependency from the custom management pack to the HP Management Packs. HP Management Packs are sealed and protected from any modification, so the custom task is stored in an external management pack. Creating a new custom management pack for custom information management specific to HP Management Packs is recommended as this will ease future upgrades and migration paths. Operational and usage issues The following sections provide troubleshooting information for operational issues with the HP BladeSystem Management Packs for System Center Essentials: • Monitor Manager is unable to connect to the monitor service (on page 9) • The details pane in the Monitor Manager is not updated automatically (on page 9) • A critical state displays in the Monitor Manager for the monitor service (on page 9) • A critical state displays in the Monitor Manager for a managed enclosure (on page 9) • The default internet browser is not used when opening the Onboard Administrator web page (on page 9) • Add managed enclosure does not allow adding an unverified enclosure (on page 9) • Update Enclosure Login wizard does not allow updating unverified enclosure (on page 10) • A newly added enclosure displays in the tree pane, but no information is available in the details pane (on page 10) • Downgrade of Onboard Administrator firmware is not supported (on page 10) • Modifying the secondary Onboard Administrator IP information (on page 10) • Updating the Onboard Administrator password (on page 10) • Displaying HP events as alerts on the System Center Essentials console (on page 10) • Researching state monitoring (on page 11) • An HP b-Class Blade Server is not displayed in the HP BladeSystem Enclosure Group (on page 11) • Expected associated classes are not displaying in the Enclosure State View or the Health Collection View (on page 11) • Event View and Performance View are empty (on page 11) • Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge page (on page 12) • Alert Descriptions in the Alert Properties view are truncated (on page 12) • The Enclosure Diagram view shows folders named by initials (on page 12) • State icon or alert state appears gray (on page 12) Troubleshooting 8

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Troubleshooting 8
Adding custom information to HP Management Packs by adding
a custom task to an HP class and overriding a parameter to HP
rules
Adding custom information such as company knowledge, custom tasks, and overriding rules to HP
Management Packs will create a dependency from the custom management pack to the HP Management
Packs. HP Management Packs are sealed and protected from any modification, so the custom task is
stored in an external management pack. Creating a new custom management pack for custom
information management specific to HP Management Packs is recommended as this will ease future
upgrades and migration paths.
Operational and usage issues
The following sections provide troubleshooting information for operational issues with the HP BladeSystem
Management Packs for System Center Essentials:
•
Monitor Manager is unable to connect to the monitor service (on page
9
)
•
The details pane in the Monitor Manager is not updated automatically (on page
9
)
•
A critical state displays in the Monitor Manager for the monitor service (on page
9
)
•
A critical state displays in the Monitor Manager for a managed enclosure (on page
9
)
•
The default internet browser is not used when opening the Onboard Administrator web page (on
page
9
)
•
Add managed enclosure does not allow adding an unverified enclosure (on page
9
)
•
Update Enclosure Login wizard does not allow updating unverified enclosure (on page
10
)
•
A newly added enclosure displays in the tree pane, but no information is available in the details
pane (on page
10
)
•
Downgrade of Onboard Administrator firmware is not supported (on page
10
)
•
Modifying the secondary Onboard Administrator IP information (on page
10
)
•
Updating the Onboard Administrator password (on page
10
)
•
Displaying HP events as alerts on the System Center Essentials console (on page
10
)
•
Researching state monitoring (on page
11
)
•
An HP b-Class Blade Server is not displayed in the HP BladeSystem Enclosure Group (on page
11
)
•
Expected associated classes are not displaying in the Enclosure State View or the Health Collection
View (on page
11
)
•
Event View and Performance View are empty (on page
11
)
•
Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge page
(on page
12
)
•
Alert Descriptions in the Alert Properties view are truncated (on page
12
)
•
The Enclosure Diagram view shows folders named by initials (on page
12
)
•
State icon or alert state appears gray (on page
12
)