HP ProLiant BL660c HP BladeSystem Management Pack version 1.0 for Microsoft Sy - Page 3

Contents Overview...4 About this guide...4 Troubleshooting ...5 Introduction ...5 Installation issues...5 Identifying installed components of HP BladeSystem Management Pack 5 Identifying imported HP BladeSystem Management Packs 6 Reviewing installation requirements...6 Installing the kits to a remote System Center Essentials console environment 6 Deleting the management packs manually 6 Enclosure Monitor Management issues ...6 System Center Essentials is not discovering HP BladeSystem c-Class enclosures 7 System Center Essentials is not alerting HP BladeSystem c-Class enclosures 7 Authoring issues ...7 Adding custom information to HP Management Packs by adding a custom task to an HP class and overriding a parameter to HP rules ...8 Operational and usage issues...8 Monitor Manager is unable to connect to the monitor service 9 The details pane in the Monitor Manager is not updated automatically 9 A critical state displays in the Monitor Manager for the monitor service 9 A critical state displays in the Monitor Manager for a managed enclosure 9 The default internet browser is not used when opening the Onboard Administrator web page 9 Add managed enclosure does not allow adding an unverified enclosure 9 Update Enclosure Login wizard does not allow updating unverified enclosure 10 A newly added enclosure displays in the tree pane, but no information is available in the details pane .... 10 Downgrade of Onboard Administrator firmware is not supported 10 Modifying the secondary Onboard Administrator IP information 10 Updating the Onboard Administrator password 10 Displaying HP events as alerts on the System Center Essentials console 10 Researching state monitoring ...11 An HP b-Class Blade Server is not displayed in the HP BladeSystem Enclosure Group 11 Expected associated classes are not displaying in the Enclosure State View or the Health Collection View 11 Event View and Performance View are empty 11 Tasks cannot be launched from the Health Explorer properties page or the Product Knowledge page ....... 12 Alert Descriptions in the Alert Properties view are truncated 12 The Enclosure Diagram view shows folders named by initials 12 State icon or alert state appears gray 12 A fan or power supply displays when there is no fan or power supply installed on the bay slot 12 Active alert view displays only one alert when there are multiple device state changes 12 Technical support...13 Before contacting HP support ...13 Technical support contact information for the HP BladeSystem Management Packs for System Center Essentials... 13 HP contact information ...14 Contents 3