HP Rp3000 Troubleshooting Guide - Page 23

Solving Hard Drive Problems continued, Table 2-3

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Table 2-3 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard 1. Insert a bootable CD or USB device and restart the drive may have been damaged. computer. 2. Check the hard drive format using fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. System files missing or not properly installed. 1. Insert a bootable CD or USB device and restart the computer. 2. Check the hard drive format using Fdisk: If NTFS formatting, use a third party reader to evaluate the drive. If FAT32 formatting, the hard drive cannot be accessed. 3. Install system files for the appropriate operating system. 4. Restore the system to a recovery point in HP Backup and Recovery Manager. Refer to the HP Backup and Recovery Manager User Guide in the Windows Start menu for more information. Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry in the Storage > Boot Order list. Bootable hard drive is not attached as first in a multi-hard drive If attempting to boot from a hard drive, ensure it is attached to configuration. the system board connector labeled SATA 0. Bootable hard drive's controller is not listed first in the Boot Order. Run the Computer Setup utility and select Storage > Boot Order and ensure the bootable hard drive's controller is listed immediately under the Hard Drive entry. Computer will not boot from hard drive. Cause Solution The SATA controller has been disabled in Computer Setup. Run the Computer Setup utility and ensure the SATA controller is enabled in Storage > Storage Options. Boot order is not correct. Hard Drive's "Emulation Type" is set to "None." Hard drive is damaged. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Run the Computer Setup utility and change the "Emulation Type" to "Hard Disk" in the device's details under Storage > Device Configuration. Observe if the front panel Power LED is blinking RED and if any beeps are heard. See Appendix A, POST Error Messages on page 44 to determine possible causes for the blinking red and beep codes. See the Worldwide Limited Warranty for terms and conditions. Computer seems to be locked up. Cause Program in use has stopped responding to commands. Solution Attempt the normal Windows "Shut Down" procedure. If this fails, press the power button for four or more seconds to turn ENWW Solving Hard Drive Problems 17

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Nonsystem disk/NTLDR missing message.
Cause
Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
1.
Insert a bootable CD or USB device and restart the
computer.
2.
Check the hard drive format using fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
System files missing or not properly installed.
1.
Insert a bootable CD or USB device and restart the
computer.
2.
Check the hard drive format using Fdisk: If NTFS
formatting, use a third party reader to evaluate the drive.
If FAT32 formatting, the hard drive cannot be accessed.
3.
Install system files for the appropriate operating system.
4.
Restore the system to a recovery point in HP Backup and
Recovery Manager. Refer to the
HP Backup and
Recovery Manager User Guide
in the Windows Start
menu for more information.
Hard drive boot has been disabled in Computer Setup.
Run the Computer Setup utility and enable the hard drive entry
in the
Storage
>
Boot Order
list.
Bootable hard drive is not attached as first in a multi-hard drive
configuration.
If attempting to boot from a hard drive, ensure it is attached to
the system board connector labeled SATA 0.
Bootable hard drive's controller is not listed first in the Boot
Order.
Run the Computer Setup utility and select
Storage
>
Boot
Order
and ensure the bootable hard drive's controller is listed
immediately under the
Hard Drive
entry.
Computer will not boot from hard drive.
Cause
Solution
The SATA controller has been disabled in Computer Setup.
Run the Computer Setup utility and ensure the SATA controller
is enabled in
Storage
>
Storage Options
.
Boot order is not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Hard Drive's "Emulation Type" is set to "None."
Run the Computer Setup utility and change the "Emulation
Type" to "Hard Disk" in the device's details under
Storage
>
Device Configuration
.
Hard drive is damaged.
Observe if the front panel Power LED is blinking RED and if
any beeps are heard. See Appendix A,
POST Error Messages
on page
44
to determine possible causes for the blinking red
and beep codes.
See the Worldwide Limited Warranty for terms and conditions.
Computer seems to be locked up.
Cause
Solution
Program in use has stopped responding to commands.
Attempt the normal Windows “Shut Down” procedure. If this
fails, press the power button for four or more seconds to turn
Table 2-3
Solving Hard Drive Problems (continued)
ENWW
Solving Hard Drive Problems
17