HP Rp3000 Troubleshooting Guide - Page 42

Solving Optical Drive Problems, Table 2-13

Get HP Rp3000 - Point of Sale System PDF manuals and user guides
UPC - 884420494096
View all HP Rp3000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 42 highlights

Solving Optical Drive Problems If you encounter Optical Drive problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 2-13 Solving Optical Drive Problems System will not boot from optical drive. Cause Solution The SATA controller has been disabled in the Computer Setup Run the Computer Setup utility and ensure the SATA controller utility. is enabled in Storage > Storage Options. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Storage > Storage Options. Ensure CDROM is enabled in Storage > Boot Order. Network Server Mode is enabled in Computer Setup. Run the Computer Setup utility and disable Network Server Mode in Security > Password Options. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. The system may not have automatically recognized a newly installed device. Check cable connections. See reconfiguration directions in the Solving Hardware Installation Problems on page 28 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem. If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The SATA controller has been disabled in the Computer Setup Run the Computer Setup utility and ensure the SATA controller utility. is enabled in Storage > Storage Options. Drive responds slowly immediately after power-up. Run Computer Setup and increase the POST Delay in Advanced > Power-On Options. Optical drive devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. 36 Chapter 2 Troubleshooting Without Diagnostics ENWW

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
Solving Optical Drive Problems
If you encounter Optical Drive problems, see the common causes and solutions listed in the following
table or to the documentation that came with the optional device.
Table 2-13
Solving Optical Drive Problems
System will not boot from optical drive.
Cause
Solution
The SATA controller has been disabled in the Computer Setup
utility.
Run the Computer Setup utility and ensure the SATA controller
is enabled in
Storage
>
Storage Options
.
Removable Media Boot is disabled in the Computer Setup
utility.
Run the Computer Setup utility and enable booting to
removable media in
Storage
>
Storage Options
. Ensure CD-
ROM is enabled in
Storage
>
Boot Order
.
Network Server Mode is enabled in Computer Setup.
Run the Computer Setup utility and disable Network Server
Mode in
Security
>
Password Options
.
Non-bootable CD in drive.
Try a bootable CD in the drive.
Boot order not correct.
Run the Computer Setup utility and change boot sequence in
Storage
>
Boot Order
.
Drive not found (identified).
Cause
Solution
Cable could be loose.
Check cable connections.
The system may not have automatically recognized a newly
installed device.
See reconfiguration directions in the
Solving Hardware
Installation Problems
on page
28
section. If the system still
does not recognize the new device, check to see if the device
is listed within Computer Setup. If it is listed, the probable
cause is a driver problem. If it is not listed, the probable cause
is a hardware problem.
If this is a newly installed drive, run the Computer Setup utility
and try adding a POST delay under
Advanced
>
Power-On
Options
.
The SATA controller has been disabled in the Computer Setup
utility.
Run the Computer Setup utility and ensure the SATA controller
is enabled in
Storage
>
Storage Options
.
Drive responds slowly immediately after power-up.
Run Computer Setup and increase the POST Delay in
Advanced
>
Power-On Options
.
Optical drive devices are not detected or driver is not loaded.
Cause
Solution
Drive is not connected properly or not properly configured.
See the documentation that came with the optional device.
36
Chapter 2
Troubleshooting Without Diagnostics
ENWW