HP Rp3000 Troubleshooting Guide - Page 5
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Table of contents 1 Computer Diagnostic Features HP Insight Diagnostics ...1 Accessing HP Insight Diagnostics 1 Survey Tab ...2 Diagnose Tab ...2 Test Tab ...3 Status Tab ...4 Log Tab ...5 Help Tab ...5 Saving and Printing Information in HP Insight Diagnostics 5 Downloading the Latest Version of HP Insight Diagnostics 6 Protecting the Software ...6 Restoring the Software ...6 2 Troubleshooting Without Diagnostics Safety and Comfort ...8 Before You Call for Technical Support 8 Helpful Hints ...9 Solving General Problems ...11 Solving Power Problems ...15 Solving Hard Drive Problems ...16 Solving Display Problems ...19 Solving Audio Problems ...23 Solving Printer Problems ...25 Solving Keyboard and Mouse Problems 26 Solving Hardware Installation Problems 28 Solving Network Problems ...30 Solving Memory Problems ...33 Solving Processor Problems ...35 Solving Optical Drive Problems ...36 Solving USB Flash Drive Problems ...39 Solving Internet Access Problems ...40 Solving Software Problems ...42 Contacting Customer Support ...43 ENWW v
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Table of contents
1
Computer Diagnostic Features
HP Insight Diagnostics
.........................................................................................................................
1
Accessing HP Insight Diagnostics
.......................................................................................
1
Survey Tab
..........................................................................................................................
2
Diagnose Tab
......................................................................................................................
2
Test Tab
...............................................................................................................................
3
Status Tab
...........................................................................................................................
4
Log Tab
................................................................................................................................
5
Help Tab
..............................................................................................................................
5
Saving and Printing Information in HP Insight Diagnostics
..................................................
5
Downloading the Latest Version of HP Insight Diagnostics
.................................................
6
Protecting the Software
........................................................................................................................
6
Restoring the Software
.........................................................................................................................
6
2
Troubleshooting Without Diagnostics
Safety and Comfort
..............................................................................................................................
8
Before You Call for Technical Support
.................................................................................................
8
Helpful Hints
.........................................................................................................................................
9
Solving General Problems
..................................................................................................................
11
Solving Power Problems
....................................................................................................................
15
Solving Hard Drive Problems
.............................................................................................................
16
Solving Display Problems
...................................................................................................................
19
Solving Audio Problems
.....................................................................................................................
23
Solving Printer Problems
....................................................................................................................
25
Solving Keyboard and Mouse Problems
............................................................................................
26
Solving Hardware Installation Problems
.............................................................................................
28
Solving Network Problems
.................................................................................................................
30
Solving Memory Problems
.................................................................................................................
33
Solving Processor Problems
..............................................................................................................
35
Solving Optical Drive Problems
..........................................................................................................
36
Solving USB Flash Drive Problems
....................................................................................................
39
Solving Internet Access Problems
......................................................................................................
40
Solving Software Problems
................................................................................................................
42
Contacting Customer Support
............................................................................................................
43
ENWW
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