HP ScanJet Enterprise Flow N9120 Scanjet Enterprise N9120/Flow N9120 User Guid
HP ScanJet Enterprise Flow N9120 Manual
View all HP ScanJet Enterprise Flow N9120 manuals
Add to My Manuals
Save this manual to your list of manuals |
HP ScanJet Enterprise Flow N9120 manual content summary:
- HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 1
HP Scanjet Enterprise N9120/Flow N9120 User Guide - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 3
22 HP Scanner Tools Utility scanner maintenance information 22 4 Troubleshooting Scanner LEDs...24 Installation troubleshooting...25 Check that the scanner has power...25 Check the USB connection...25 Uninstall and then reinstall the HP Scanjet utilities...26 Scanner operation problems...26 Scanner - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 4
Scanner document feeder problems...31 Clear a jam from the automatic document feeder...31 Automatic document feeder does not feed paper...33 The bottom of the scanned image is cut off...33 Additional troubleshooting information...34 5 Product care and support Maintenance, troubleshooting, and support - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 5
• Scan from scanning software • How to copy Scanner overview 1 Front panel 2 Automatic document feeder (ADF) 3 ADF input tray 4 ADF output tray 5 Latch for opening the ADF 6 Power switch See also • Scanner front panel buttons • Scanner lamp setting Scanner front panel buttons Use the buttons on the - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 6
Document Scan Software profile that is assigned to this button. Alternatively, start the scanning software that is assigned to this button. Cancel a scan or copy in progress. 4 Tools Open the HP Scanner Tools Utility where you can do the following tasks: • Associate the scanner quick start - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 7
an original on the scanner glass Use the automatic document feeder For helpful information on loading your documents properly, refer to the following topics. • Document loading tips • How to load documents Document loading tips • The automatic document feeder (ADF) supports the following paper - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 8
ensure that the ADF properly detects and feeds the stack. When scanning fewer than five small or lightweight documents, scan the documents by placing them on the scanner glass. • When loading long documents that hang over the end of the input tray, pull out the input tray extender (1), and then load - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 9
into the ADF. NOTE: In the scanning software, choose the layout setting that matches the orientation of the originals in the ADF. 5. Adjust the paper guides to the width of the documents. Take care not to overtighten the guides, which can restrict paper feeding, but make sure that the paper - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 10
1 6. Gently push the stack forward to trip the tray sensor. Load an original on the scanner glass Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanner glass. Minimum size: Maximum size: Any size 300 x 432 mm (11.8 x 17 in) Place the - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 11
is assigned to a quick start button, update the button information in the HP Scanner Tools Utility. See also • Work with HP Smart Document Scan Software profiles Scan from scanning software You can scan an image or document directly into a software program if the program is ISIS or TWAIN compliant - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 12
the Copy ( ) button on the scanner front panel to print the copies with the current copy settings. • Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to N9120, and then click Document Copy. Select print settings in the HP Document Copy dialog box. NOTE: If you - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 13
profiles for use with the quick start buttons on the scanner front panel. Use the HP Smart Document Scan Software to set up and modify profiles. Use the HP Scanner Tools Utility to assign a profile to a quick start button on the scanner front panel. You can configure each profile to perform specific - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 14
and destination software (including the Kofax VirtualReScan driver) might not support all of the page sizes that the scanner accepts. NOTE: 3 HP recommends scanning long pages individually at a resolution of 300 dpi or lower. Filter out color from a document (color dropout) You can filter out a dark - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 15
list. Use scanner hardware compression for faster scans The scanner supports multiple levels scanner at one time. This feature is enabled by default. To disable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 16
that skips steps 2 and 3 of the standard process. After you select this profile, press the Scan button on the scanner front panel or click Scan in the HP Smart Document Scan Software Main Window. The pages will be scanned and processed without further intervention. In order for a scan to complete - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 17
3. Raise the cartridge stall latch. 4. If you are replacing an empty print cartridge, slide it to the right to remove it from the cartridge stall. 5. Remove the print cartridge from its packaging. Pull the tab to remove the protective tape from the nozzles. 6. Hold the new print cartridge with the - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 18
the ADF input tray into position for scanning. 9. Update the imprinter history: a. Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. Click the Imprinter tab. b. In the Cartridge Status section, click Record Replacement. Position the imprinter The position of - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 19
print completely. 1. Press the Tools ( ) button on the scanner front panel to open the HP Scanner Tools Utility. Click the Imprinter tab. 2. In the Cartridge Status section, click Clean Imprinter. Use the imprinter 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 20
for worldwide delivery. 1. Visit the HP scanner support Web site at www.hp.com/support. 2. Select your country/region, and then select your language. 3. Enter the scanner model number, and then press Enter. Clean the automatic document feeder The automatic document feeder (ADF) requires periodic - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 21
3. Clean the clear scanning strip on the scanner bed. Wipe the clear area with a clean, damp, lint-free cloth. 4. Close the scanner lid. 5. Lift the latch on top of the ADF to open the top and side ADF access doors. Clean the automatic document feeder 19 - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 22
Chapter 3 6. Locate the white strip on the side ADF access door and the clear scan window inside the ADF. Wipe both of these areas clean with a clean, damp, lint-free cloth. 7. Wipe the ADF rollers with a clean, damp, lint-free cloth. 20 Care and maintenance - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 23
from the scanner glass. • After scanning a document that is dusty or dirty from the scanner glass. • The environment is dusty. To clean the scanner glass, scanner. For instructions on how to clean the underside of the scanner glass, go to www.hp.com/support. Clean the scanner fan filters The scanner - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 24
pad replacement kit contains a separation pad and installation instructions. To order replacement kits, go to www.hp.com/support. 1. Press the Power switch to the off position, and then disconnect the USB cable and power cable from the scanner. 2. Inspect and clean the two customer-accessible fan - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 25
For detailed information on using the HP Scanner Tools Utility, see the HP Scanner Tools Utility help. HP Scanner Tools Utility scanner maintenance information 23 - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 26
working correctly • Automatic document feeder problems • Additional troubleshooting information For additional troubleshooting, see the online help for the scanning software that you are using or visit www.hp.com/support for updated information about the scanner. Scanner LEDs The scanner has two LED - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 27
cannot communicate with the scanner. To fix the problem, check the scanner cables and software as described in the following sections: • Check that the scanner has power • Check the USB connection • Uninstall and then reinstall the HP Scanjet utilities Check that the scanner has power The power - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 28
the Control Panel to uninstall the following items: • HP Scanjet N9120 Document ISIS/TWAIN • HP Scanjet N9120 Utilities 3. Restart the computer. 4. Use the HP Scanning Software CD that came with the scanner to reinstall the HP Scanjet Drivers and Tools. 5. Reconnect the USB cable and power cable - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 29
if multiple pages are fed into the scanner at one time. To enable the Misfeed (Multipick) Detection feature in an HP Smart Document Scan Software profile, follow these steps: 1. Open the HP Smart Document Scan Software. 2. Select a scan profile, and then click Edit. Scanner operation problems 27 - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 30
automatic document feeder, make sure that the paper guides touch the edges of the original. Make sure that all documents are of the same size. When scanning from the scanner unwrinkled. 2. Clean the ADF or the scanner glass. 3. Replace the separation pad and the feed roller. 28 Troubleshooting - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 31
out of ink before the HP Scanner Tools Utility reports that the ink level is low. NOTE: To use the imprinter, load originals in the automatic document feeder (ADF). The imprinter cannot print on pages placed on the scanner glass. To remedy other imprinter problems, try the following: 1. Verify that - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 32
be changed in the HP Scanner Tools Utility. You cannot problem persists, proceed with the next step. 1. On the Buttons tab of the HP Scanner Tools Utility, determine the associations for the Scanner HP Smart Document Scan Software, use the HP Scanner Tools Utility to determine which HP Smart Document - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 33
NOTE: You can also assign an HP Smart Document Scan Software profile to the Copy button. If you are using other scanning software, see the online help for that program. See also • Associate a quick start button with scanning software Automatic document feeder problems Use this section to help - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 34
any jammed pages from the ADF output tray. 6. If the jammed page still cannot be removed, follow these steps: a. Open the scanner lid. b. Push the green tab toward the scanner lid to open the inner ADF access door. If the door does not open automatically, gently pry it open. c. Gently pull the - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 35
document feeder (ADF) access doors might not be securely latched. Open the ADF access doors, and then close the doors by pressing firmly. • A problem with the ADF hardware might exist. Use the following procedure to test the ADF: ◦ Disconnect the USB cable and the power cable from the scanner - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 36
For additional troubleshooting information, see the following resources: • For information about the scanning software that you are using, see the online help for that program. • To look for updated information about the scanner, visit the HP scanner support Web site at www.hp.com/ support. ◦ Select - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 37
the scanner glass and the automatic document feeder HP product, please consult the following standard HP support offerings: 1. Please consult the product documentation that came with the product. Review the troubleshooting section in this manual. 2. Visit the HP online support at www.hp.com/support - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 38
Scanner specifications Name Scanner type Size Weight Scanning element Interface Optical resolution AC power Power consumption Energy information Description Flatbed with automatic document the marketing name (HP Scanjet N9120/Flow N9120) or 36 Regulatory information and product specifications - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 39
recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. HP limited warranty statement HP Scanjet Enterprise N9120/Flow N9120 Model N9120/Flow N9120 Asia/Pacific 1 year Americas 1 year Europe/Middle East/Africa 1 year - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 40
where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not OF THIS PRODUCT TO YOU. HP Scanjet Enterprise N9120/Flow N9120 38 Regulatory information and product specifications - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 41
enables accessibility software tools to express what is being shown on the scanner front panel. To use the LED Reader, follow these steps: 1. On your hard drive, navigate to the C:\Program Files\Common Files\HP\Scanjet\9120\ directory. 2. To start the program, double-click hpled.exe. NOTE: The - HP ScanJet Enterprise Flow N9120 | Scanjet Enterprise N9120/Flow N9120 User Guid - Page 42
Chapter 7 40 Accessibility
HP Scanjet Enterprise N9120/Flow
N9120
User Guide