HP ScanJet Enterprise Flow N9120 Scanjet Enterprise N9120/Flow N9120 User Guid - Page 32

Chapter 4 See also • Set up and use the imprinter Scanner buttons are not working correctly • Buttons do not work • An unexpected program opens when a button is pressed • Wrong profile is used when the Scan button is pressed Buttons do not work After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. The buttons might be disabled in the HP scanning software. Ensure that the Disable front panel buttons setting in the HP Scanner Tools Utility is cleared. 2. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 3. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 4. Restart your computer. 5. If the problem persists, the buttons might be disabled outside of the HP scanning software. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Display the scanner properties: • Windows 2000: Click Properties. • Windows XP and Vista: Right-click your scanner model, and then click Properties. c. Examine the buttons setting for your scanner: • Windows 2000: Ensure that the Disable Device Events option is not selected. • Windows XP and Vista: Ensure the Take No Action option is not selected. An unexpected program opens when a button is pressed NOTE: The Scan and Copy button settings can be changed in the HP Scanner Tools Utility. You cannot change the settings for the Cancel, Tools, or Power Save buttons. After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step. 1. On the Buttons tab of the HP Scanner Tools Utility, determine the associations for the Scanner Front Panel Buttons. If necessary, change the software that is assigned to a button. 2. Verify that the expected program is installed on the computer by looking at the Start menu. If necessary, install the program. 3. If the problem persists, the buttons might be assigned outside of the HP Scanner Tools Utility. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Display the scanner properties: • Windows 2000: Click Properties. • Windows XP and Vista: Right-click your scanner model, and then click Properties. c. Ensure that the Start this program option is selected and that the correct application is selected in the drop-down list. Wrong profile is used when the Scan button is pressed If you are using the HP Smart Document Scan Software, use the HP Scanner Tools Utility to determine which HP Smart Document Scan Software profile is assigned to the Scan button. If necessary, reset the profile assigned to the button. 30 Troubleshooting