HP Scanjet Enterprise 8500 HP Scanjet Enterprise 8500 fn1 - User Guide
HP Scanjet Enterprise 8500 Manual
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- HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 1
HP Scanjet Enterprise 8500 fn1 Extended User Guide - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 2
to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 3
11 HP Digital Sending Software (HP DSS 12 Supported network protocols 12 Supported e-mail protocols ...13 Basic configuration using the Administration menu 14 Navigate the Administration menu 14 Jetdirect menus 15 Configure language settings 21 Configure time settings 22 Assign IP address - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 4
security settings 27 Additional configuration using the Embedded Web Server 28 4 Administration - Manage the product 29 Use information pages ...29 Use the Embedded Web Server 30 Open the Embedded Web Server 30 Embedded Web Server options 30 Use HP Web Jetadmin software 31 Controlling digital - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 5
Sign in ...43 New scanner features ...43 Preview a scan ...44 Use the Image Preview screen 45 Send a scanned document to one or more screen 47 Send documents ...48 Send a document 48 Use the auto-complete function 48 Fax a scanned document ...49 Use the Send Fax screen 49 Send a fax ...50 Save - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 6
the LDAP gateway address 83 Solve network problems ...83 Restore factory settings ...84 Contact HP Support ...84 10 Specifications and warranty 85 Product specifications ...85 Document feeder specifications 85 Environmental specifications ...86 Certificate of Volatility ...86 Volatile memory - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 7
Material restrictions 88 Disposal of waste equipment by users in private households in the European Union ........ 88 Chemical substances 89 For more information 89 Hewlett-Packard limited warranty statement 89 Index ...91 vii - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 8
viii - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 9
User Guide covers scanner ◦ 256 on Jetdirect Inside (JDI) networking ● Memory Enhancement technology (MEt) automatically compresses data to use RAM more efficiently. ● HP Easy Select full color control panel ● Embedded Web Server (EWS) to configure the product and gain access to support ● Document - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 10
supported. ● Optional HP Digital Sending Software (DSS). ● Hardware integration pocket. Environmental features ● ● ● Sleep Timer Settings saves energy by causing the scanner to default ) ◦ LDAP ● Jetdirect Inside (JDI) ◦ IPsec ◦ Password protection ◦ SSL ◦ TLS ◦ SNMPv3 2 Chapter 1 Product basics - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 11
between the product and network servers ● IPsec security (hardware) ● HP High-Performance Secure Hard Disk Scanning and sending ● Modes for text, send to e-mail, fax, network folder, and USB device ◦ Address book for e-mail and fax ◦ Send to digital fax (Internet and LAN fax) ● Retrieve contacts - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 12
ADF output tray 9 ADF input tray 10 Document load/detect LED 11 Paper guides Back view 1 Power connector 2 Rear panel under user-removable label) 7 Slot for a cable-type security lock Sleep Mode The scanner will enter Sleep Mode after 15 minutes of inactivity. To exit Sleep Mode, do - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 13
Auto-shutdown feature This product is equipped with a safety feature that protects from overheating due to a blocked fan vent or a fan failure. ● Under some conditions, the touch screen will display a "pause" message for 12 minutes before initiating shutdown. ● If the product detects that the fan - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 14
screen brightness- Use this control to increase or decrease the brightness of the touch screen adjustment control display. 3 Reset button Resets the job settings to factory or user-defined default values. 4 Ready LED 5 Data LED The Ready LED indicates that the product is ready to begin - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 15
7 Start button 8 Stop button 9 Sleep button Starts digital sending (e-mail and fax, for example), or continues a job that has been interrupted. Stops the active job and opens the Job Status screen. If the product is inactive for a - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 16
scanner is in sleep (power conservation) mode. Sleep LED is flashing. The scanner is entering or exiting sleep mode. Sleep LED is off. The scanner the automatic document feeder. Attention follow the on-screen instructions to resolve the issue off then on. Contact HP support if you continue to - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 17
configured, the features that appear in this area can include any of the following items: ● Fax ● E-mail ● Job Status ● Save to Network Folder ● Save to USB ● Quick Sets ● Workflow ● Administration ● Service the product restores all options to the default settings. Touch the Network Address button to - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 18
Fax. Error button. This button appears whenever the product has an error that requires attention before it can continue. Touch the Error button to see a message that describes the error. The message also has instructions for solving the problem where you can search for specific topics. You can browse - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 19
using the Administration menu ● Basic configuration using the Embedded Web Server ● Additional configuration using the Embedded Web Server Supported utilities for Windows ● HP Web Jetadmin ● Embedded Web Server ● HP Digital Sending Software (HP DSS) HP Web Jetadmin HP Web Jetadmin is a simple print - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 20
. It is not necessary to install any software or drivers on individual users' computers. For information about compatible versions of HP DSS and to purchase the software, see www.hp.com/go/dss. Supported network protocols The product supports the TCP/IP network protocol, the most widely used and - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 21
service to generate a unique IP address. For manual IP address assignment. Requires the administrator to manually assign a static IP address. Table 3-4 Security features Service name IPsec/Firewall SNMP v3 Access control list (ACL) SSL/TLS IPsec batch configuration transmit private documents via the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 22
the Administration menu ● Configure language settings ● Configure time settings ● Assign IP address ● Set up and configure e-mail settings using the E-mail Setup Wizard ● Manually configure IPv4 TCP/IP parameters from the control panel ● Manually configure IPv6 TCP/IP parameters from the control - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 23
): Do not print the security report. On (default): Enable the TCP/IP protocol. Off: Disable the TCP/IP protocol. An alphanumeric string, up to 32 characters, used to identify the product. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 24
TCP/IPv4 parameters. Specify the IP address to default to when the Jetdirect server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BOOTP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 25
item is set to the Manual value) Configure parameters directly from the control panel: IP Address: The unique IP address of the product (n.n.n.n), 255. Syslog Server: The IP address of the syslog server used to receive and log syslog messages. Default Gateway: The IP address of the gateway or - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 26
contact your Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. The port be a value from 0 to 3600 (default is 270 seconds, 0 disables the timeout). For configuration management, specify whether the Embedded Web Server - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 27
firewall status remains the same as currently configured. Disable (default): IPSec or firewall operation on the Jetdirect server is disabled. Reset 802.1X settings to factory defaults. Reset: Reset 802.1X settings to factory defaults. Keep (default): Retain current 802.1X settings. Specify whether - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 28
test. Valid values are 0 - 100, default is 4. Yes: Print test results. No (default): Do not print test results. Yes: Execute the selected tests.. No (default): Do not execute the selected tests. Number of 0-4096. Valid values are 0-4096. Yes No 20 Chapter 3 Administration - Configure the product - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 29
and network product might be lost. Auto (default): The Jetdirect server uses autonegotiation to configure itself with the highest link speed and one keyboard layout for a specific language. NOTE: You can also configure language settings by touching the Language button on the Home screen. Basic - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 30
feature from the Energy Settings screen. Assign IP address If the network uses dynamic host configuration protocol (DHCP), the IP address can be assigned automatically. Otherwise, you must manually assign an IP address. To use DHCP and assign the IP address automatically, follow these steps: 1. At - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 31
for LDAP. 2. Follow the onscreen instructions to set up and configure LDAP. NOTE: You must select the Enable LDAP Sign In checkbox (under Setup) to enable this signin method. 3. When configuration is complete, click OK. Manually configure IPv4 TCP/IP parameters from the control panel In addition - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 32
By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● Decreases product-generated network traffic ● Provides only pertinent information on the configuration page ● Allows the product control panel to display protocol-specific error - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 33
. To find the IP address or host name, touch the Network Address button on the Home screen on the product control panel. ● View or change network settings ● Set or change the administrator password ● Configure e-mail options ● Save to Network Folder Setup ● Configure USB storage device settings - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 34
If you do not receive the e-mail, contact your network administrator or Internet service provider (ISP). Save to Network Folder Setup Before configuring network folders, set up shared folders following the instructions for your network operating system. 1. Open the Embedded Web Server. 2. Click the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 35
checkbox. 5. Set the default settings you want. 6. Click the Apply button. Configure Quick Sets 1. Open the Embedded Web Server. 2. Click the General tab. 3. On the left navigation menu, click the Quick Sets Setup entry. 4. Click the Add button, and then follow the onscreen instructions in the Quick - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 36
about specific options, see the EWS Help. Table 3-7 Embedded Web Server configuration options EWS tab Options Scan/Digital Send Address Book, E-mail Setup, Save to Network Folder Setup, Save to USB Setup, OXPd: Workflow, Digital Sending Software Setup Fax Networking Fax Send Setup, Speed - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 37
HP Web Jetadmin software ● Controlling digital-sending security ● Security features ● Energy settings ● Upgrade the firmware necessary. CAUTION: Before placing an item in the document feeder, make sure that the item does not contain current configuration and status. 2. Touch the information page option you - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 38
Services Status Page ◦ Usage Page ● Fax Reports ◦ Speed Dial List Use the Embedded Web Server When the HP Scanjet Enterprise 8500 fn1 password supported Web browser on your computer, type the product IP address or host name in the address/URL field. To find the IP Fax, Troubleshooting firmware, so - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 39
the HP Digital Sending Software. The Fax tab allows you to set up and configure fax sending and speed dial options. The Troubleshooting tab allows you access device reports and logs, locate and install new firmware, and restore device settings to factory defaults. NOTE: Upgrading firmware requires - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 40
to the product and sending documents. Additionally, the product supports several authentication methods that offer a high level of encryption and security. Secure e-mail In addition to the secure email option on this scanner, a number of third-party software vendors offer services for secure e-mail - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 41
and type it again in the Verify Password box. 5. Click the Apply button. Make note of the password and store it in a safe place by subsequent datastorage operations. This is the fastest mode. Non-Secure Fast Erase is the default erase mode. ● Secure Fast Erase. Access to the file is removed, and the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 42
fax files, stored jobs, and HP and third-party application data. This feature will not impact data that is stored on flash-based product non-volatile RAM (NVRAM) that is used to store default only encrypted hard disk that is supported is the disk that comes user names and passwords). However, some - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 43
Policies. This section allows the administrator to manage product permissions. By default, the product will support Guest, Administrator, and User permission sets. The administrator can add permission sets, and can configure which sign-in method to use on control panel applications. Security - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 44
password to complete this task. 1. From the Home screen, touch the Administration button, touch the Reports button, and then touch the Configuration/Status Pages button. NOTE: Check the Configuration Page option; the report lists the current firmware revision number. 2. See www.hp.com/support - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 45
Firmware Upgrade in the left navigation pane, and then follow the onscreen instructions to download a firmware upgrade directly to your product. Backup product data HP 4. Under Authentication Settings, enter the Windows domain, username, and password, and then click OK to create the backup file. A - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 46
printer and photocopier paper), the maximum capacity is 100 sheets. For heavier paper, the maximum capacity is less. ● The automatic document feeder (ADF) supports the following paper types. Width Length Weight (or thickness) Standard stock (single page) 68-216 mm (2.7-8.5 148-864 mm (5.8-34 - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 47
paper that is smaller than 148 mm (5.8 in) in width, place the long edge of the page parallel to the paper guides. ● To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper), place the document face down on the scanning glass. ● Make sure that the hatch on the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 48
can restrict paper feeding. When scanning small originals such as checks, it is especially important that the paper guides fit snugly against the edges of the original. 2. Fan the stack of document pages to ensure that the pages do not stick together. Fan the edge that will be pointing into the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 49
that the scan reflects the orientation of the original document. 5. Verify that the paper guides are aligned with the edges of the stack. Use the scanning glass Place items that do not meet the specifications for the automatic document feeder (ADF) directly onto the scanning glass. Minimum size - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 50
TIP: To scan multiple pictures at the same time, arrange the pictures that you want to scan on the scanning glass with at least 6 mm (0.25 in) of space between items. 42 Chapter 5 Load originals - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 51
scanner features ● Preview a scan ● Send a scanned document to one or more e-mails ● Fax a scanned document ● Save to a network folder or USB storage device ● Send or save a document using Quick Sets ● Scan to a workflow destination Sign in Depending on how your administrator has configured access - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 52
options on the Image Preview screen. 1 Home button Touch this button to open the Home screen. 2 Start button Touch this button to scan the document and send it to the specified destination. 3 Help button Touch this button for control-panel help. 4 Cancel Job button Touch this button to - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 53
the image and drag. 3. To see a multi-page view of the scanned document and move, append, delete, or rotate pages, touch the View button. dialog box, touch the Scan button. The pages are appended to the end of the document. Move pages 1. From the Image Preview screen, touch the View button. 2. Touch - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 54
e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery of recipients using the address book feature. See your system administrator for information about configuring address lists. NOTE: You can also use the Embedded Web Server (EWS) - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 55
Send E-mail button 3 Error/warning button 4 Help button 5 Preview button Touch this button to open the Home screen. Touch this button to scan the document and send an e-mail file to the specified e-mail addresses. This button appears only when there is an error or warning in the status line - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 56
primary individuals whom you want to receive the scanned document. Touch this field and then type your e-mail address. If the system administrator has configured the product to do so, this field might automatically insert a default address. Send documents The product scans both black-and-white and - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 57
resolve the error or warning. Touch this button for control-panel Help. Touch this button to display a preview that you can modify before faxing the scanned document. Touch this button to type a speed dial code directly. Touch this button to search for a speed dial code by name. Touch this button - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 58
this button to backspace and delete numbers in the Fax Number: field. Send a fax 1. Place the document face up in the document feeder. 2. From the Home screen, touch the Fax button. 3. If prompted, type your user name and password. 4. Specify the fax numbers by using one or both of these methods - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 59
. 3. If prompted, type your user name and password. 4. If a screen for sending the scanned document to e-mail, fax, or a network folder displays, complete the fields with the scanned document, to a specified network or file transfer protocol (FTP) location. Prompts for specific information appear on - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 60
can purchase maintenance parts for your product. 1. See the HP product parts Web site at www.hp.com/buy/parts. 2. Select your language, and then the touch screen. Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex background The scanning glass, scanning strip, and - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 61
glass or scanning strip and damage the product. 4. Dry the glass with a dry, soft, lint-free cloth. Clean the scanning glass, scanning strip, and automatic document feeder (ADF) duplex 53 background - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 62
5. Close the scanning lid, and then raise the scan input tray until it is perpendicular to the product. 6. Press in on the ADF duplex background tabs to release the ADF duplex background, and then pull forward to remove the ADF duplex background from its housing. 7. Wipe the scanning strip on the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 63
To clean the rollers, follow these steps: 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Open the automatic document feeder (ADF) hatch. 3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 64
Clean Rollers button. c. Scroll down through the online maintenance procedure and touch the Complete Maintenance Procedure button. d. Touch OK to record the maintenance activity and reset the counters to zero. 56 Chapter 7 Maintain the product - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 65
they are due for maintenance. ● If you experience repeated document jams and cleaning the rollers did not help. TIP: An animation which guides you through removing and replacing the rollers is available on the web (see www.hp.com/support, and search on your product). The roller replacement kit - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 66
2. Open the automatic document feeder (ADF) hatch. 3. Slide your fingertip behind the tab on the roller assembly door, and then pull gently forward and down to open the door. TIP: Lift the ADF input tray slightly to make it easier to reach the tab. 58 Chapter 8 Replace and install components - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 67
4. Holding the roller assembly door down and out of the way, grasp the roller assembly and slide it to the left to release it from the enclosure. CAUTION: Do not touch the rollers with bare fingers, as oils from your fingers could impact performance. NOTE: You might feel a slight resistance when - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 68
the online maintenance procedure and touch the Complete Maintenance Procedure button. d. Touch OK to record the maintenance activity and reset the counters to zero. NOTE: HP recommends that you replace the rollers every 100,000 scans. Replace the separation pad The roller replacement kit includes - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 69
pad is available on the web (see www.hp.com/support, and search on your product). To replace the separation pad, follow these steps: 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Open the automatic document feeder (ADF) hatch. 3. Press forward (toward the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 70
4. Lift up on the separation pad component, release it from its housing, and set it aside. CAUTION: Do not touch the pad itself with bare fingers, as oils from your fingers could impact performance. 5. Slide the rear edge of the new separation pad component into its housing, ensuring that the spring - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 71
the ADF hatch, reconnect the power supply to the product, and then turn on the product. Replace the front panel TIP: An animation which guides you through removing and replacing the front panel is available on the web (see www.hp.com/support, and search on your product). Replace the front panel 63 - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 72
To replace the front panel, follow these steps: 1. Press the Power button to turn off the product, and then disconnect the power cable. 2. Raise the scan lid. 3. Locate the indents on the underside of the front panel, press in at the location shown, and then lift the front panel gently as it - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 73
5. While still holding the front panel in an inverted position, disconnect the front panel cable and set the front panel aside. 6. Connect the new front panel to the front panel cable. 7. Gently feed the ribbon cable through the cable restraint (1) and connect the ribbon cable (2). Replace the front - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 74
8. Invert the front panel so that it is touch screen side up, position the front panel to align with the bezel (1), and then press down on the front panel to seat it in place (2). 9. Close the scan lid, reconnect the power cable, and then turn on the product. Replace the keyboard You can order - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 75
b. Gently squeeze in on the cable connector to release the keyboard cable, and then set the keyboard aside. 3. Insert the new keyboard. a. Connect the new keyboard's cable. Replace the keyboard 67 - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 76
the keyboard (3). 4. Reconnect the power supply to the product, and then press the Power ( ) button to turn on the product. Replace the hard drive HP recommends doing routine, scheduled backups as a best practice. Doing routine backups will minimize data loss in the event of a hard drive failure. To - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 77
2. Loosen the two thumbscrews which secure the rear panel drawer assembly to the product (1), and then slide the drawer assembly out of its enclosure. You may encounter some resistance as you slide the drawer assembly. 3. Gently lift the drive rail lever on the left leading edge of the hard drive - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 78
5. Remove the black plastic rails from the drive you just removed, and then attach them to the new drive. 6. Slide the hard drive into the drive housing until it snaps into place (ensure that the pegs on the side of the drive rails fit into the slot on the drive housing), and then connect the drive - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 79
the replacement Jetdirect card from its packaging and insert the card into the card slot ledge-side up, as shown. a. Align the card with the guide rails in the slot. b. Firmly press the card into the slot until the card is seated (2), and then secure the card with the card plate - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 80
into the hardware integration pocket You can install a separately-purchaseable HP accessory (for example, a proximity reader, fingerprint reader, or not apply to other HIP accessories. Always refer to the installation instructions that came with your accessory. To install an accessory into the HIP - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 81
2. Insert the edge of a credit card into the groove at the top of the HIP cover and gently pry the cover free; set the cover aside. 3. Remove the HIP accessory from its packaging and install the accessory into the HIP. a. Connect the accessory's USB cable into the connector on the left side of the - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 82
c. Align the pegs on the underside of the accessory with the connectors in the HIP, insert the accessory into the HIP, and then press down gently to snap the accessory into place. 4. Connect the power cable, and then press the Power button to turn on the product. 74 Chapter 8 Replace and install - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 83
stopped working correctly ● Solve e-mail problems ● Solve network problems ● Restore factory settings ● Contact HP Support For additional troubleshooting, see the Help for the HP scanning program that you are using. Scan errors Follow the displayed instructions and, if applicable, video to resolve - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 84
that the product is correctly configured to use the network. If you continue to have problems, it is possible that your firmware or associated drivers are out of date or have become corrupted. See www.hp.com/support to locate firmware and driver updates for your product. 76 Chapter 9 Troubleshooting - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 85
Installation problems Cable type Power supply cable Ethernet hp.com/support, select your country/region, and then use the search tool to find Ethernet or network troubleshooting topics. Initialization or hardware problems ● Check the Ethernet connection ● Check that the product has power ● Reset - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 86
be defective. Contact www.hp.com/support for assistance. If the problem persists after verifying the Reset the product If you receive an error message similar to Scanner initialization failed or Scanner not found when trying to use the product, you should reset the product. To reset Troubleshooting - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 87
work properly. Please ensure that the paper stack is straight and the guides are against the paper stack. ● The document feeder or output tray might contain more than the maximum number of pages. Load fewer pages in the document feeder, and remove pages from the output tray. ● Verify that there are - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 88
problem in the document feeder. The bottom of the scanned image is cut off By default, the scanning software can scan scanning glass. ● Clean the rollers manually. An item loaded in the document input tray jams repeatedly ● The guides touch the edges of the original. 80 Chapter 9 Troubleshooting - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 89
the paper path To clear a paper jam: 1. Open the automatic document feeder (ADF) hatch. 2. Remove the originals or any obstructions from the paper path. TIP: Use the green thumb wheel on the left side of the open hatch to manually advance originals through the paper path. 3. Remove the ADF duplex - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 90
power supply might be defective. See www.hp.com/support for assistance. 3. Press the Power button to problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. View a configuration Troubleshooting - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 91
checking these items, see www.hp.com/support. 1. Are your power and in the right place. If the problem continues, try a different cable or (the default setting). 4. Can you "ping" the product using its IP address? are all configured for the same network. 5. Have any software applications been - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 92
Settings button, and then touch the Restore Factory Settings button. 2. Touch the buttons associated with the subsystems you wish to reset to factory defaults, and then touch the Reset button. Contact HP Support For support contact information, see www.hp.com/support. 84 Chapter 9 Troubleshooting - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 93
For power consumption information, see www.hp.com/support. To view minimum and recommended system requirements, go to www.hp.com, select your country/region, search on your product model, and then search on datasheet. Document feeder specifications Name Paper tray capacity Description 100 sheets - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 94
in) 49 g/m2 (13 lb) 120 g/m2 (32 lb) Environmental specifications Name Temperature Relative humidity Description Operating the product: 10° to 35° C product can be found at www.hp.com/go/reach. Certificate of volatile memory and restore it to factory defaults, use the Embedded Web Server. - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 95
stored scan data or fax files. To securely (for example, another scanner or a computer) until HP Scanjet Enterprise 8500 fn1) or product number (L2717A). Additional regulatory information about your product can be found on the regulatory_supplement.pdf file in the product documentation specifications - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 96
by Hewlett-Packard for this product include the following: HP Scanjet Enterprise 8500 fn1 Type Lithium carbon monofluoride Weight 2.4 g Location On formatter office, your household waste disposal service or the shop where you purchased the product. 88 Chapter 10 Specifications and warranty - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 97
hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment. Hewlett-Packard limited warranty statement HP Scanjet Enterprise 8500 fn1 scanner Model 8500 fn1 to new. 2. HP warrants to you that HP software will not fail to execute its programming instructions after the date of - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 98
exclusion might not apply to you. This warranty gives you specific legal rights, and you might also have other rights that vary HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 99
support 84 cut-off images troubleshoot 80 D Data light locating 6 default gateway, setting 23 device discovery 12 digital sending about 46 address books 46 control-panel settings 47, 49 Embedded Web Server settings 31 folders 50 LDAP support 14 recipient lists 46 sending documents 48 SMTP support - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 100
control-panel settings 47 Embedded Web Server settings 31 LDAP support 14 problem solving 82 recipient lists 46 security 31 sending documents 48 SMTP support 14 validating gateway addresses 82 F factory settings, restore 84 fax, settings 49 features 1 features, new 43 automatic tone 43 automatically - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 101
79 troubleshoot 79 paper feeding problems 79 paper-handling 1 parts order 57, 66 password 25 passwords 31 ports included 2 power switch, locating 3 preview scan 44 problem-solving Error button, control panel touch screen 10 e-mail 82 product auto-shutdown 5 reset 78 Sleep Mode 4 specifications 85 - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 102
mask 23 supplies order 52 support 84 system requirements Embedded Web Server 30 T TCP/IP parameters, manual configuration 23, 24 TCP/IP settings 15 temperature specifications 86 touch screen, clean 52 troubleshoot basic tips 76 check power 78 cut-off images 80 feeding problems 79 fragile items 79 - HP Scanjet Enterprise 8500 | HP Scanjet Enterprise 8500 fn1 - User Guide - Page 103
HP Scanjet Enterprise 8500 fn1
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User Guide