HP SignagePlayer mp8000r Maintenance & Service Guide: HP SignagePlayer mp8 - Page 154

Numeric Codes and Text Messages continued, Table C-1

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Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 921-Device in PCI Express slot failed to initialize There is an incompatibility/problem with this device and the system or PCI Express Link could not be retrained to an x1. Try rebooting the system. If the error reoccurs, the device may not work with this system 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 151.) 3. Reconfigure card resources and/or run Computer Setup. 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 151.) 3. Reconfigure card resources and/or run Computer Setup. 1155-Serial Port Address Conflict Detected Both external and internal serial ports are assigned to same IRQ. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 151.) 3. Reconfigure card resources and/or run Computer Setup. 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard 1. Determine if hard drive is giving correct drives have a hard drive firmware patch that error message. Enter Computer Setup will fix an erroneous error message.) and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA 1, and SATA 2. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. 144 Appendix C POST Error Messages

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Table C-1
Numeric Codes and Text Messages (continued)
Control panel message
Description
Recommended action
921-Device in PCI Express slot failed to
initialize
There is an incompatibility/problem with this
device and the system or PCI Express Link
could not be retrained to an x1.
Try rebooting the system. If the error
reoccurs, the device may not work with this
system
1151-Serial Port A Address Conflict Detected
Both external and internal serial ports are
assigned to COM1.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting CMOS
on page
151
.)
3.
Reconfigure card resources and/or run
Computer Setup.
1152-Serial Port B Address Conflict Detected
Both external and internal serial ports are
assigned to COM2.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting CMOS
on page
151
.)
3.
Reconfigure card resources and/or run
Computer Setup.
1155-Serial Port Address Conflict Detected
Both external and internal serial ports are
assigned to same IRQ.
1.
Remove any serial port expansion
cards.
2.
Clear CMOS. (See Appendix B,
Password Security and Resetting CMOS
on page
151
.)
3.
Reconfigure card resources and/or run
Computer Setup.
1720-SMART Hard Drive Detects Imminent
Failure
Hard drive is about to fail. (Some hard
drives have a hard drive firmware patch that
will fix an erroneous error message.)
1.
Determine if hard drive is giving correct
error message. Enter Computer Setup
and run the Drive Protection System test
under
Storage
>
DPS Self-test
.
2.
Apply hard drive firmware patch
if applicable. (Available at
support
.)
3.
Back up contents and replace hard
drive.
1796-SATA Cabling Error
One or more SATA devices are improperly
attached. For optimal performance, the
SATA 0 and SATA 1 connectors must be
used before SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use SATA
0. For two devices, use SATA 0 and SATA
1. For three devices, use SATA 0, SATA 1,
and SATA 2.
1801-Microcode Patch Error
Processor is not supported by ROM BIOS.
1.
Upgrade BIOS to proper version.
2.
Change the processor.
144
Appendix C
POST Error Messages