HP Visualize J5000 hp Visualize J5000, J7000 workstations site preparation gui - Page 9

Introduction Hewlett-Packard Service Organization Hewlett-Packard Service Organization Each member of the Hewlett-Packard service organization is dedicated to making sure that each customer realizes maximum benefits from their computer workstation purchase. The following subsections provide brief descriptions of Hewlett-Packard service representatives and how they can assist you. Table 1-1 on the next page summarizes a number of site preparation technical tasks and lists the personnel who should be responsible for completing each task. The Hewlett-Packard service organization includes the following representatives. Sales Representative The Hewlett-Packard Sales Representative is the customer's primary point of contact. Each Sales Representative coordinates all of the Hewlett-Packard resources required to ensure a successful delivery and installation. The Sales Representative is also responsible for arranging for additional computer system capabilities (options) and staff training. Customer Engineer (CE) The Hewlett-Packard Customer Engineer (CE) is trained and experienced in servicing computer equipment and peripherals. They have the tools, parts, and knowledge to install and maintain Hewlett-Packard computer systems. The CE will assist you in determining your computer site preparation requirements. Applications Engineer (AE) The Hewlett-Packard Applications Engineer (AE) is a technical specialist for the HP Visualize J Class workstations and associated software. The AE organization provides a host of training courses and technical consulting services in support of your computer system's languages, utility programs, database management, and system performance. Chapter 1 5