HP p550 HP p550 Digital Camera - User Manual - Page 106

When things don’t go right..., Troubleshooting, Problem, Possible Cause and Recommended Action

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When things don't go right... Troubleshooting Problem Possible Cause and Recommended Action Power Supply Power does not turn on. 1)The battery may not be loaded correctly (page 15). 2)The battery may be dead. Charge the battery (page 15). If the battery goes dead soon after being charged, it means the battery has reached the end of its life and needs to be replaced. Purchase a separately available rechargeable lithium ion battery. The camera suddenly powers down. 1)Power Saving may have activated (page 92). Turn power back on. 2)The battery may be dead. Charge the battery (page 15). 3)The camera's protection function may have activated because camera temperature is too high. Turn off the camera and wait until it cools down before trying to use it again. Power will not turn off. Nothing happens when a button is pressed. Remove the battery from the camera and then reload it. Photo and Video Recording Photo is not 1)If the camera is in the PLAY mode, press [ ] (REC) to enter recorded when the REC mode. the shutter button is 2)If the flash is charging, wait until the charge operation pressed. finishes. 3)If the message "Memory Full" appears, transfer photos to your computer, delete photos you no longer need, or use a different memory card. Auto Focus does not focus properly. 1)If the lens is dirty, clean it off. 2)The subject may not be in the center of the focus frame when you compose the photo. 3)The subject you are shooting may not be a type that is compatible with Auto Focus (page 32). Use manual focus (page 54). 4)You may be moving the camera when shooting. Try shooting with Stabilizer or use a tripod. 5)You may be pressing the shutter button all the way without waiting for Auto Focus. Half-press the shutter button and allow enough time for Auto Focus to focus. 105

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105
When things don’t go right...
Troubleshooting
Problem
Possible Cause and Recommended Action
Power Supply
Power does not
turn on.
1)The battery may not be loaded correctly (page 15).
2)The battery may be dead. Charge the battery (page 15). If the
battery goes dead soon after being charged, it means the
battery has reached the end of its life and needs to be
replaced. Purchase a separately available rechargeable
lithium ion battery.
The camera
suddenly powers
down.
1)Power Saving may have activated (page 92). Turn power
back on.
2)The battery may be dead. Charge the battery (page 15).
3)The camera’s protection function may have activated
because camera temperature is too high. Turn off the camera
and wait until it cools down before trying to use it again.
Power will not turn
off. Nothing
happens when a
button is pressed.
Remove the battery from the camera and then reload it.
Photo and Video Recording
Photo is not
recorded when
the shutter button is
pressed.
1)If the camera is in the PLAY mode, press [
] (REC) to enter
the REC mode.
2)If the flash is charging, wait until the charge operation
finishes.
3)If the message “Memory Full” appears, transfer photos to
your computer, delete photos you no longer need, or use a
different memory card.
Auto Focus does
not focus properly.
1)If the lens is dirty, clean it off.
2)The subject may not be in the center of the focus frame when
you compose the photo.
3)The subject you are shooting may not be a type that is
compatible with Auto Focus (page 32). Use manual focus
(page 54).
4)You may be moving the camera when shooting. Try shooting
with Stabilizer or use a tripod.
5)You may be pressing the shutter button all the way without
waiting for Auto Focus. Half-press the shutter button and
allow enough time for Auto Focus to focus.