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Solving problems

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Chapter 5. Solving problems This section provides basic troubleshooting information to help you resolve some common problems that might occur with your server. If you cannot locate and correct the problem using the information in this section, see the Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD. Diagnostic tools overview The following tools are available to help you identify and resolve hardware-related problems: • POST beep codes The power-on self-test (POST) beep codes indicate the detection of a problem. See the Hardware Maintenance Manual and Troubleshooting Guide for more details. • Diagnostic programs and error messages The server-diagnostic programs are provided on the Device Driver and IBM Enhanced Diagnostics CD. These programs test the major components of your server. Note: See Hardware Maintenance Manual and Troubleshooting Guide on the IBM xSeries Documentation CD for more detailed information about the diagnostic programs. • Troubleshooting chart This chart lists problem symptoms and steps to correct the problems. See the "Troubleshooting chart" on page 38 for more information. • Customized support page You can create a customized support page on the World Wide Web that is specific to your hardware, including frequently asked questions, parts information, technical hints and tips, and downloadable files. In addition, you can choose to receive electronic mail (e-mail) notifications whenever new information becomes available about your registered products. After you register and profile your xSeries 205 server, you can diagnose problems using the IBM Online Assistant, and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, go to the following addresses on the Web: - http://www.ibm.com/pc/register/ - http://www.ibm.com/pc/support/ Power-on self-test (POST) When you turn on the server, the Power On Self-Test (POST) performs a series of tests to check the operation of system components and some of the installed options. If POST finishes without detecting any problems, the first window of your operating system or application program appears. If POST detects a problem, more than one beep sounds and an error message appears on your screen. 35

Section	Page
IBM xSeries 205 Type 8480	3
IBM xSeries 205 Type 8480	3
Installation Guide	3
SC25-P159-40	3
Note	4
Note	4
Note	4
Note	4
Before using this information and the product it supports, be sure to read the general informatio...	4
First Edition (August 2002)	4
First Edition (August 2002)	4
© Copyright International Business Machines Corporation 2002. All rights reserved.	4
© Copyright International Business Machines Corporation 2002. All rights reserved.	4
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Sche...	4
Safety	7
Safety	7
<GRAPHIC>	7
<GRAPHIC>	7
Antes de instalar este produto, leia as Informações de Segurança.	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
Læs sikkerhedsforskrifterne, før du installerer dette produkt.	7
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.	7
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.	7
Avant d'installer ce produit, lisez les consignes de sécurité.	7
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.	7
<GRAPHIC>	7
<GRAPHIC>	7
Antes de instalar este produto, leia as Informações sobre Segurança.	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	7
<GRAPHIC>	8
<GRAPHIC>	8
Antes de instalar este producto lea la información de seguridad.	8
Läs säkerhetsinformationen innan du installerar den här produkten.	8
Statement 1	8
Statement 1	8
<GRAPHIC>	8
<GRAPHIC>	8
<GRAPHIC>	8
<GRAPHIC>	8
<TABLE>	8
<TABLE HEADING>	8
<TABLE ROW>	8
To Connect:	8
To Disconnect:	8
<TABLE BODY>	8
<TABLE ROW>	8
1. Turn everything OFF.	8
1. Turn everything OFF.	8
1. Turn everything OFF.	8
2. First, attach all cables to devices.	8
3. Attach signal cables to connectors.	8
4. Attach power cords to outlet.	8
5. Turn device ON.	8
1. Turn everything OFF.	8
1. Turn everything OFF.	8
1. Turn everything OFF.	8
2. First, remove power cords from outlet.	8
3. Remove signal cables from connectors.	8
4. Remove all cables from devices.	8
Statement 2	9
Statement 2	9
<GRAPHIC>	9
<GRAPHIC>	9
When replacing the lithium battery, use only	9
Statement 3	9
Statement 3	9
<GRAPHIC>	9
<GRAPHIC>	9
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are insta...	9
<GRAPHIC>	9
<GRAPHIC>	9
<GRAPHIC>	9
<GRAPHIC>	9
<GRAPHIC>	9
Statement 4	10
Statement 4	10
<GRAPHIC>	10
<GRAPHIC>	10
<TABLE>	10
<TABLE>	10
<TABLE BODY>	10
<TABLE ROW>	10
<GRAPHIC>	10
<GRAPHIC>	10
<GRAPHIC>	10
<GRAPHIC>	10
<GRAPHIC>	10
<GRAPHIC>	10
<TABLE ROW>	10
³ 18 kg (39.7 lb)	10
³ 32 kg (70.5 lb)	10
³ 55 kg (121.2 lb)	10
Use safe practices when lifting.	10
Statement 5	10
Statement 5	10
<GRAPHIC>	10
<GRAPHIC>	10
The power control button on the device and the power switch on the power supply do not turn off t...	10
<GRAPHIC>	10
<GRAPHIC>	10
Statement 8	11
Statement 8	11
<GRAPHIC>	11
<GRAPHIC>	11
Never remove the cover on a power supply or any part that has the following label attached.	11
Chapter 1. Introduction	13
Chapter 1. Introduction	13
Chapter 1. Introduction	13
Chapter 1. Introduction	13
Thank you for purchasing an	13
Thank you for purchasing an	13
Packaged with this Installation Guide are software CDs that you can use to configure the hardware...	13
Also included is an	13
If you have access to the World Wide Web, you can obtain up-to-date information about your server...	13
Record information about your server in the following table.	13
<TABLE>	13
<TABLE>	13
<TABLE BODY>	13
<TABLE ROW>	13
<TABLE ROW>	13
Product name	13
Product name	13
IBM Eserver xSeries 205 server	13
IBM	13
<TABLE ROW>	13
Machine type	13
Machine type	13
8480	13
<TABLE ROW>	13
Model number	13
Model number	13
_____________________________________________	13
<TABLE ROW>	13
Serial number	13
Serial number	13
_____________________________________________	13
<TABLE ROW>	13
Key serial number	13
Key serial number	13
_____________________________________________	13
<TABLE ROW>	13
Key manufacturer	13
Key manufacturer	13
_____________________________________________	13
<TABLE ROW>	13
Key phone number	13
Key phone number	13
_____________________________________________	13
The server model and serial numbers are on labels on the lower-right side of the bezel.	13
Important	13
Important	13
Your server keys cannot be duplicated by a locksmith. If you lose them, order replacement keys fr...	13
If you plan to install your server in a rack, you need to purchase a	13
Features and specifications	14
Features and specifications	14
Features and specifications	14
Features and specifications	14
The following table provides a summary of the features and specifications of your	14
The following table provides a summary of the features and specifications of your	14
<TABLE>	14
<TABLE>	14
Table 1. Features and Specifications	14
Table 1. Features and Specifications	14
<TABLE BODY>	14
<TABLE ROW>	14
Microprocessor: Supports one microprocessor — Intel® Pentium® 4 with 128 KB, 256 KB, or 512 KB Le...	14
Microprocessor:	14
Microprocessor:	14
Memory:	14
• Minimum: 128 MB	14
• Minimum: 128 MB	14
• Maximum: 2.0 GB	14
• Type: PC2100 266 MHz double- density RAM (DDR) DIMMs	14
• Slots: Two dual inline	14
Drives:	14
Size:	14
Size:	14
• Height: 470 mm (18.5 in.)	14
• Height: 470 mm (18.5 in.)	14
• Depth: 508 mm (19.9 in.)	14
• Width: 165 mm (6.5 in.)	14
• Weight: approximately 19.5 kg (43 lb) when fully configured or 15.9 kg (35 lb) minimum	14
Integrated functions:	14
• Broadcom 5702 10/100/1000 Ethernet controller on the system board with RJ-45 Ethernet connector	14
• Broadcom 5702 10/100/1000 Ethernet controller on the system board with RJ-45 Ethernet connector	14
• Two serial ports	14
• Parallel port	14
• Two USB ports	14
• Keyboard port	14
• Mouse port	14
• Audio ports	14
• Dual-channel bus mastering IDE controller	14
• Support for	14
Acoustical noise emissions	14
• Sound power, idling: 5.1 bel maximum	14
• Sound power, idling: 5.1 bel maximum	14
• Sound power, operating: 5.3 bel maximum	14
Environment:	14
Heat output: Approximate heat output in British thermal units (Btu) per hour:	14
Heat output	14
Notices and statements used in this book	15
Notices and statements used in this book	15
Notices and statements used in this book	15
Notices and statements used in this book	15
notices:book	15
notices:book	15
notices:book	15
notices:important	15
notices:attention	15
notices:caution	15
notices:danger	15
statements:danger	15
statements:attention	15
statements:caution	15
statements:important	15
The following notices and statements are used in the documentation:	15
• Notes:	15
• Notes:	15
• Notes:	15
• Notes:	15
• Important:	15
• Important:	15
• Attention:	15
• Attention:	15
• Caution:	15
• Caution:	15
• Danger:	15
• Danger:	15
Major components of the	15
Major components of the	15
Major components of the	15
Major components of the	15
The following illustration shows the locations of major	15
The following illustration shows the locations of major	15
System-board internal cable connectors	16
System-board internal cable connectors	16
System-board internal cable connectors	16
System-board internal cable connectors	16
The following illustration identifies system and extender board connectors for internal cables.	16
The following illustration identifies system and extender board connectors for internal cables.	16
Chapter 2. Installing options	17
Chapter 2. Installing options	17
Chapter 2. Installing options	17
Chapter 2. Installing options	17
installing:options	17
installing:options	17
installing:options	17
Installation guidelines	17
Installation guidelines	17
Installation guidelines	17
Installation guidelines	17
guidelines:installation	17
guidelines:installation	17
guidelines:installation	17
System reliability guidelines	17
System reliability guidelines	17
System reliability guidelines	17
System reliability guidelines	17
guidelines:system reliability	17
guidelines:system reliability	17
guidelines:system reliability	17
Working inside the server with the power on	17
Working inside the server with the power on	17
Working inside the server with the power on	17
Working inside the server with the power on	17
Your server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely wh...	17
Your server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely wh...	17
Handling static-sensitive devices	18
Handling static-sensitive devices	18
Handling static-sensitive devices	18
Handling static-sensitive devices	18
Static electricity can damage electronic devices, including your server. To avoid damage, keep st...	18
Static electricity can damage electronic devices, including your server. To avoid damage, keep st...	18
devices:handling static-sensitive	18
devices:handling static-sensitive	18
handling static-sensitive devices	18
Moving the stabilizing feet	18
Moving the stabilizing feet	18
Moving the stabilizing feet	18
Moving the stabilizing feet	18
stabilizing feet	18
stabilizing feet	18
stabilizing feet	18
Complete the following steps to place the feet in the stabilizing position:	18
1. Place the server on its side.	18
1. Place the server on its side.	18
1. Place the server on its side.	18
2. Locate the release tab inside the foot; then, lift up on the tab.	18
3. Rotate the foot inward to the unlocked position; then, remove the foot from the server.	18
4. Align the post in the center of the foot with the hole on the bottom of the server and place t...	19
5. Rotate the foot outward until the foot locks into place.	19
6. Complete steps	19
Removing the side cover	20
Removing the side cover	20
Removing the side cover	20
Removing the side cover	20
removing:side cover	20
removing:side cover	20
removing:side cover	20
cover:removing	20
To replace the side cover, see	20
For proper cooling and airflow, replace the side cover before turning on the server. Operating th...	20
Removing the frame-support bracket	21
Removing the frame-support bracket	21
Removing the frame-support bracket	21
Removing the frame-support bracket	21
When working with some options such as hard disk drives, microprocessors, and memory modules, you...	21
When working with some options such as hard disk drives, microprocessors, and memory modules, you...	21
Complete the following steps to remove the frame-support bracket:	21
To reinstall the frame-support bracket, reverse these steps.	21
Working with adapters	22
Working with adapters	22
Working with adapters	22
Working with adapters	22
Your server comes with five PCI adapter connectors, or	22
Your server comes with five PCI adapter connectors, or	22
The following illustration shows the location of the PCI	22
Adapter considerations	22
Adapter considerations	22
Adapter considerations	22
Adapter considerations	22
Before you install an adapter, review the following information:	22
Before you install an adapter, review the following information:	22
• Locate the documentation that comes with the adapter and follow those instructions in addition ...	22
• Locate the documentation that comes with the adapter and follow those instructions in addition ...	22
• Locate the documentation that comes with the adapter and follow those instructions in addition ...	22
• You can install	22
• Your server supports 5.0V and universal PCI adapters; it does not support 3.3V adapters.	22
• Your server uses a rotational interrupt technique to configure PCI adapters. Therefore, you can...	22
• If you are installing an adapter that will control your startup (boot) drive, install the adapt...	23
adapter:PCI bus	23
adapter:PCI bus	23
• For a list of supported options for your server, go to http://www.ibm.com/pc/compat/ on the Wor...	23
Installing an adapter	23
Installing an adapter	23
Installing an adapter	23
Installing an adapter	23
Complete the following steps to install an adapter.	23
Complete the following steps to install an adapter.	23
When you handle static-sensitive devices, take precautions to avoid damage from static electricit...	23
1. Review the safety precautions listed in	23
1. Review the safety precautions listed in	23
2. Turn off the server and peripheral devices and disconnect all external cables and power cords;...	23
3. Remove the frame-support bracket. See	23
4. If you are installing a full-length adapter, rotate the front adapter-support bracket to the o...	23
5. Rotate the rear adapter-retaining bracket to the open (unlocked) position, and then remove it ...	23
6. Remove the PCI expansion-slot cover. From the rear of the server, press in on the slot cover. ...	23
7. Touch the static-protective package containing the adapter to any unpainted metal surface on t...	23
8. Place the adapter on a flat, static-protective surface, and set any jumpers or switches as des...	23
9. Carefully grasp the adapter by its top edge or upper corners, and align it with the expansion ...	24
10. Connect required cables to the adapter.	24
11. If you have another adapter to install, do so now.	24
12. If you have installed a full-length adapter, rotate the front adapter-support bracket to the ...	24
13. Reinstall the rear adapter-retaining bracket; then, rotate the bracket to the closed (locked)...	24
14. If you have other options to install, do so now.	24
15. Reinstall the side cover (see	24
16. Reconnect the external cables and power cords; then, turn on the peripheral devices and the s...	24
Installing a SCSI or RAID adapter	25
Installing a SCSI or RAID adapter	25
Installing a SCSI or RAID adapter	25
Installing a SCSI or RAID adapter	25
small computer systems interface (SCSI):adapter	25
small computer systems interface (SCSI):adapter	25
small computer systems interface (SCSI):adapter	25
installing:small computer systems interface (SCSI) adapter	25
installing:redundant arrays of independent drives (RAID) adapter	25
installing:drive	25
Installing internal drives	26
Installing internal drives	26
Installing internal drives	26
Installing internal drives	26
Your server comes with an IDE CD-ROM drive installed in bay 1 and a 3.5-in., 1.44 MB diskette dri...	26
Your server comes with an IDE CD-ROM drive installed in bay 1 and a 3.5-in., 1.44 MB diskette dri...	26
Before you install an internal drive, review the following information:	26
• Diskette drives, tape drives, and CD-ROM drives are removable-media drives. You can install rem...	26
• Diskette drives, tape drives, and CD-ROM drives are removable-media drives. You can install rem...	26
• You can install a 3.5-in., slim-high or a 5.25-in., half-high, removable-media drive, such as a...	26
• You can install only a 3.5-in., slim-high, removable-media drive in bay 4.	26
• The	26
• Before you install a 3.5-in. drive in a 5.25-in. bay, you must attach the 5.25-in. conversion k...	26
• If you have a tape backup drive in your server, use a dry-process cleaning cartridge to clean t...	26
• The electromagnetic interference (EMI) integrity and cooling of the server are both protected b...	26
• For a list of supported options for your server, go to http://www.ibm.com/pc/compat/ on the Wor...	27
Preinstallation steps (all bays)	27
Preinstallation steps (all bays)	27
Preinstallation steps (all bays)	27
Preinstallation steps (all bays)	27
Before you install drives in your server, verify that you have all the cables and any other equip...	27
Before you install drives in your server, verify that you have all the cables and any other equip...	27
Power and signal cables for internal drives	27
Power and signal cables for internal drives	27
Power and signal cables for internal drives	27
Power and signal cables for internal drives	27
cables:internal drives	27
cables:internal drives	27
cables:internal drives	27
cables:power	27
cables:signal	27
To locate connectors on the system board, see	27
Review the following information before connecting power and signal cables to internal drives:	28
bay: 2 or 4	28
bay: 2 or 4	28
bay: 2 or 4	28
bay: 2 or 4	28
bay: 2 or 4	28
Complete the following steps to install a drive in bay 2 or 4.	28
Complete the following steps to install a drive in bay 2 or 4.	28
When you handle static-sensitive devices, take precautions to avoid damage from static electricit...	28
1. Review the safety precautions listed in	28
1. Review the safety precautions listed in	28
2. Turn off the server and peripheral devices and disconnect the external cables and power cords;...	28
3. Remove the frame-support bracket and disconnect the fan cable from the connector on the system...	28
4. Use a screwdriver to gently pry the	28
5. Touch the static-protective package containing the drive to any unpainted metal surface on the...	29
6. Set any jumpers or switches on the drive according to the documentation that comes with the dr...	29
7. Install the drive:	30
drive:cabling	30
drive:cabling	30
9. If you have another drive to install or remove, do so now.	30
10. Plug one of the power cables from the power supply into the back of the drive. The connectors...	30
11. Replace the frame-support bracket.	30
12. If you have other options to install, do so now.	30
13. Reinstall the side cover. See	30
14. Reconnect the external cables and power cords; then, turn on the peripheral devices and the s...	31
bay:5, 6, or 7	31
bay:5, 6, or 7	31
bay:5, 6, or 7	31
bay:5, 6, or 7	31
bay:5, 6, or 7	31
Complete the following steps to install a hard disk drive in bay 5, 6, or 7.	31
Complete the following steps to install a hard disk drive in bay 5, 6, or 7.	31
When you handle static-sensitive devices, take precautions to avoid damage from static electricit...	31
1. Review the safety precautions listed in	31
1. Review the safety precautions listed in	31
2. Read the information in	31
3. Turn off the server and peripheral devices and disconnect all external cables and power cords;...	31
4. Remove the frame-support bracket. See	31
5. Access the drive cage:	31
6. Touch the static-protective package containing the drive to any unpainted metal surface on the...	31
7. Set any jumpers or switches on the drive according to the documentation that comes with the dr...	31
8. Attach the blue plastic guide rails to the sides of the drive using the screws and guide rails...	31
9. Slide the drive into the drive cage until the plastic tabs on the guide rails lock into place ...	31
10. Press in on the drive-cage-retention tab, and rotate the drive cage back into the server.	32
11. Connect the power and signal cables to the rear of each drive.	32
12. If you have other options to install or remove, do so now.	32
13. Replace the frame-support bracket. See	32
14. Reinstall the side cover. See	32
15. Reconnect the external cables and power cords; then, turn on the peripheral devices and the s...	32
Installing a hot-swap hard disk drive in bay 5, 6, or 7	32
Installing a hot-swap hard disk drive in bay 5, 6, or 7	32
Installing a hot-swap hard disk drive in bay 5, 6, or 7	32
Installing a hot-swap hard disk drive in bay 5, 6, or 7	32
bay:open	32
bay:open	32
bay:open	32
installing:hot-swap hard disk drive	32
installing:hard disk drive	32
Each hot-swap drive has two LEDs: the hard disk drive activity LED and the hard disk drive status...	32
Each hot-swap drive that you plan to install comes mounted in a hot-swap-drive tray. The drive mu...	33
The hot-swap bays are connected to a	33
The following illustration shows the hot-swap-drive backplane component locations, as viewed from...	33
The following illustration shows the rear connectors on the hot-swap-drive backplane, as viewed f...	33
When you install hot-swap hard disk drives, install them in the following order: bay 7, bay 6, an...	33
When you install hot-swap hard disk drives, install them in the following order: bay 7, bay 6, an...	33
• When you handle static-sensitive devices, take precautions to avoid damage from static electric...	34
• When you handle static-sensitive devices, take precautions to avoid damage from static electric...	34
• When you handle static-sensitive devices, take precautions to avoid damage from static electric...	34
• To maintain proper system cooling, do not operate the server for more than 10 minutes without e...	34
Complete the following steps to install a hot-swap hard disk drive in bay 5, 6, or 7.	34
Installing memory modules	35
Installing memory modules	35
Installing memory modules	35
Installing memory modules	35
Your server comes with a dual inline memory module (DIMM) installed on the system board in DIMM c...	35
Your server comes with a dual inline memory module (DIMM) installed on the system board in DIMM c...	35
Before you install memory modules, review the following information:	35

Match case Limit results 1 per page

Chapter 5. Solving problems

This section provides basic troubleshooting information to help you resolve some

common problems that might occur with your server.

If you cannot locate and correct the problem using the information in this section, see

the

Hardware Maintenance Manual and Troubleshooting Guide

on the

IBM xSeries

Documentation

CD.

Diagnostic tools overview

The following tools are available to help you identify and resolve hardware-related

problems:

•

POST beep codes

The power-on self-test (POST) beep codes indicate the detection of a problem.

See the

Hardware Maintenance Manual and Troubleshooting Guide

for more

details.

•

Diagnostic programs and error messages

The server-diagnostic programs are provided on the

Device Driver and IBM

Enhanced Diagnostics

CD. These programs test the major components of your

server.

Note:

See

Hardware Maintenance Manual and Troubleshooting Guide

on the

IBM xSeries Documentation

CD for more detailed information about the

diagnostic programs.

•

Troubleshooting chart

This chart lists problem symptoms and steps to correct the problems. See the

“Troubleshooting chart” on page 38 for more information.

•

Customized support page

You can create a customized support page on the World Wide Web that is specific

to your hardware, including frequently asked questions, parts information,

technical hints and tips, and downloadable files. In addition, you can choose to

receive electronic mail (e-mail) notifications whenever new information becomes

available about your registered products.

After you register and profile your xSeries 205 server, you can diagnose problems

using the IBM Online Assistant, and you can participate in the IBM discussion

forum. For more detailed information about registering and creating a customized

profile for your IBM products, go to the following addresses on the Web:

—

http://www.ibm.com/pc/register/

—

http://www.ibm.com/pc/support/

Power-on self-test (POST)

When you turn on the server, the Power On Self-Test (POST) performs a series of

tests to check the operation of system components and some of the installed options.

If POST finishes without detecting any problems, the first window of your operating

system or application program appears.

If POST detects a problem, more than one beep sounds and an error message

appears on your screen.