Konica Minolta bizhub 25e bizhub 25e User Guide - Page 48

Troubleshooting checklist - check covers message

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Troubleshooting Troubleshooting checklist If you detect odd sounds, smoke or odor emitting from your machine, unplug the power cord immediately and contact your local technical representative. Do not attempt to disassemble or repair the machine yourself. IMPORTANT Attempting to repair the machine yourself may void the limited warranty. Troubles The machine does not operate. The display shows nothing. The paper does not come out. The paper jams frequently. The document does not come out. The document jams frequently. Check items Solutions Is the power cable firmly Insert the power cable firmly into the power inserted? plug. In the power switch on? Turn both the primary and secondary power switches on. Is the machine in energy When the button illuminates, save mode? the machine is in energy save mode. Press to release the mode and to return the machine to the ready screen. Is paper loaded? Load the paper into the cassette or bypass tray. Is paper jammed? Check the message on the display and clear the paper jam. Is the paper loaded properly? Load the paper properly. Set the paper guides so that they fit the paper. Set the paper size. For details, see "Setup the paper size" (page 7 and page 9). Is the cassette loaded correctly? Make sure that the cassette is pushed all way in. Does the paper meet the specification of the machine? Use paper that meets the specification for the machine. See chapter 5, "Acceptable paper" in "Specifications" in the Administrator's Guide. Does the document meet Check chapter 5, "Acceptable documents" in the specification of the "Specifications" in the Administrator's Guide. machine? Is the document jammed? Check the message on the display and clear the document jam. Does the document meet Use documents that meet the specification the specification of the for the machine. See chapter 5, "Acceptable machine? documents" in "Specifications" in the Administrator's Guide. Is the document guide misaligned? When you load the document in automatic document feeder, align the document guide with the document. Are there any pieces of paper left in the automatic document feeder? Open the ADF cover and check to see if there are residual pieces of paper caught in the feed rollers. 46

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Troubleshooting checklist
If you detect odd sounds, smoke or odor emitting from your machine, unplug the power
cord immediately and contact your local technical representative.
Do not attempt to
disassemble or repair the machine yourself.
IMPORTANT
Attempting to repair the machine yourself may void the limited warranty.
Troubles
Check items
Solutions
The machine does
not operate.
Is the power cable firmly
inserted?
Insert the power cable firmly into the power
plug.
In the power switch on?
Turn both the primary and secondary power
switches on.
The display shows
nothing.
Is the machine in energy
save mode?
When the <Energy Save> button illuminates,
the machine is in energy save mode.
Press
<Energy Save> to release the mode and to
return the machine to the ready screen.
The paper does not
come out.
Is paper loaded?
Load the paper into the cassette or bypass tray.
Is paper jammed?
Check the message on the display and clear the
paper jam.
The paper jams
frequently.
Is the paper loaded
properly?
Load the paper properly.
Set the paper guides so that they fit the paper.
Set the paper size.
For details, see “Setup the
paper size” (page 7 and page 9)
.
Is the cassette loaded
correctly?
Make sure that the cassette is pushed all way
in.
Does the paper meet
the specification of the
machine?
Use paper that meets the specification for the
machine.
See chapter 5, “Acceptable paper” in
“Specifications” in the Administrator’s Guide.
The document does
not come out.
Does the document meet
the specification of the
machine?
Check chapter 5, “Acceptable documents” in
“Specifications” in the Administrator’s Guide.
Is the document
jammed?
Check the message on the display and clear the
document jam.
The document jams
frequently.
Does the document meet
the specification of the
machine?
Use documents that meet the specification
for the machine.
See chapter 5, “Acceptable
documents” in “Specifications” in the
Administrator’s Guide.
Is the document guide
misaligned?
When you load the document in automatic
document feeder, align the document guide with
the document.
Are there any pieces
of paper left in the
automatic document
feeder?
Open the ADF cover and check to see if there
are residual pieces of paper caught in the feed
rollers.
Troubleshooting