Konica Minolta bizhub C3100P bizhub C3100P Maintenance/Troubleshooting User Gu
Konica Minolta bizhub C3100P Manual
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- Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 1
User's Guide: Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 2
a Toner Cartridge ...2-3 Handling a Toner Cartridge...2-3 Storing Toner Cartridges...2-3 Replacement procedure ...2-4 Replacing an Imaging Unit...2-8 Replacing a Waste Toner Bottle ...2-13 Replacing the Transfer Roller...2-15 Replacing the Transfer Belt Unit ...2-17 Replacing a Fuser Unit...2-22 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 3
Error messages ...4-9 Service call...4-9 5 Checking Counters 5.1 Checking the counter ...5-2 6 Index [Maintenance/Troubleshooting] Contents-2 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 4
1 Cleaning this Machine - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 5
instructions the Fuser Unit because internal components such as the Fuser Unit may Especially, in bright light, Imaging Unit may be damaged. - wiring, gears, or laser beam unit. Doing so may lead toner from spilling, keep this machine horizontal when carrying it. [Maintenance/Troubleshooting] 1-2 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 6
. Not doing so may cause injuries due to the product being dropped. - If any toner enters your eyes, immediately wash them with cool water, then contact your doctor. - The Fuser Unit is heated. The temperature of the Fuser Unit slowly reduces (wait for 1 hour). [Maintenance/Troubleshooting] 1-3 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 7
so may cause a damage of this machine or an electric shock. 1.2.1 Cleaning the outside of this machine Control Panel Exhaust Air Duct Outer Covers [Maintenance/Troubleshooting] 1-4 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 8
Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur. Cleaning the Paper Feed Rollers of the Manual Feed Tray 1 Open the Manual Feed Tray. 2 Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 9
the optional Lower Feeder Unit is installed. 1 Open the Right Door of Tray 2. % When opening the Right Door of Tray 2, be sure to fold the Manual Feed Tray in advance. 2 Wipe off the Transport Roller with a soft and dry cloth. 3 Close the Right Door of Tray 2. [Maintenance/Troubleshooting] 1-6 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 10
to clean all the laser lenses. 0 The Laser Lens Cleaning Tool is stored in the Tray 1. 1 Pull out Tray 1. 2 Remove the cover. % The cover is used later. Do not return it to the original position. 3 Remove Laser Lens Cleaning Tool from Tray 1. 4 Close Tray 1. [Maintenance/Troubleshooting] 1-7 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 11
13. Inclining the Waste Toner Bottle may cause toner to spill. % For information on how to remove an Imaging Unit, refer to page 2-8. Cover the removed Imaging Unit with a cloth to keep from being affected by light. 7 Install the cover on the removed Imaging Unit. [Maintenance/Troubleshooting] 1-8 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 12
electricity to damage the product. % For information on how to install a Toner Cartridge, refer to page 2-3. % For information on how to install a Waste Toner Bottle, refer to page 2-13. % For information on how to install an Imaging Unit, refer to page 2-8. [Maintenance/Troubleshooting] 1-9 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 13
Close Tray 1. 15 In the same way, clean the laser lens at the position corresponding to each Imaging Unit. % The Laser Lens Cleaning Tool is an accessory of this machine. Return the Laser Lens Cleaner to the laser lens cleaner holder so that you do not lose it. [Maintenance/Troubleshooting] 1-10 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 14
2 Checking and Replacing Consumables - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 15
Transfer Belt Unit. The operating life of the Fuser Unit has expired. Printing is possible, but the printing quality is not assured. Replace the Fuser Unit. The Waste Toner Bottle will become full soon. Prepare a new Waste Toner Bottle. The Waste Toner Bottle will become full soon. Replace the Waste - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 16
bag in the box in which the Toner Cartridge was in- cluded at the time of purchase, then send the box to us. Securely seal the bag and box with tape, being careful of the toner in the Toner Cartridge. The recovered Toner Cartridge and Imaging Unit are recycled. [Maintenance/Troubleshooting] 2-3 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 17
Toner Cartridge is not covered by the warranty. Such a failure or problem is not subject to technical support. 1 Check the color of the exhausted toner in the Message Window of the Control Panel. 2 Open the Front Door. 3 Pull the lever at the front left. YMC K [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 18
so may cause toner to splatter, which may result in burn injuries. 5 Check the color of the new Toner Cartridge. % To prevent toner from spilling, do not take the Toner Cartridge out of the bag until Step 4 is executed. 6 Take the Toner Cartridge out of the bag. [Maintenance/Troubleshooting] 2-5 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 19
that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then push the Toner Cartridge to the back. CAUTION Do not touch the copper terminal of the Toner Cartridge. Doing so may cause static electricity to damage the product. [Maintenance/Troubleshooting] 2-6 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 20
is not returned to its original position, the Front Door is not closed. % If it is difficult to operate the lever, push the lever unit to the back. 11 Check that the Toner Cartridge is set securely, then pull out the protection film. 12 Close the Front Door. [Maintenance/Troubleshooting] 2-7 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 21
surface of the OPC drum. Doing so may cause reduce printing quality. 1 Check the color of the Imaging Unit to be replaced in the Message Window of the Control Panel. 2 Open the Front Door. 3 Pull the lever at the front of the Toner Cartridge to the left. YMC K [Maintenance/Troubleshooting] 2-8 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 22
the Toner Cartridge may cause toner to spill. 5 Press up the Waste Toner Bottle to unlock. 6 Hold the handles at the right and left of the Waste Toner Bottle, then carefully pull out the Waste Toner Bottle. % Inclining the Waste Toner Bottle may cause toner to spill. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 23
service or follow the regulations in your region. WARNING Do not throw a toner or a toner container into a fire. Doing so may cause toner to splatter, which may result in burn injuries. 8 Check the color of the new Imaging Unit. 9 Take the Imaging Unit out of the bag. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 24
Unit. Doing so may damage it and subsequently reduce printing quality. 11 Remove the protection cover of the Imaging Unit. Remove all the protection tapes of the Imaging Unit. 12 Remove the paper of the Imaging Unit. Remove the protection cover of the Imaging Unit. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 25
Check that the color of the new Imaging Unit matches that of the insertion slot in the main unit, then push the Imaging Unit to the back. CAUTION Do not touch the copper terminal of the Imaging Unit. Doing so may cause static electricity to damage the product. 14 Push the Waste Toner Bottle to the - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 26
returned to its original position, the Front Door is not closed. 17 Close the Front Door. 2.2.3 Replacing a Waste Toner Bottle If the Waste Toner Bottle becomes full, this machine stops printing, and restarts printing after the Waste Toner Bottle is replaced. 1 Open the Front Door. [Maintenance - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 27
new Waste Toner Bottle out of the package box. % Put the used Waste Toner Bottle in the plastic bag included in the package, then store it in the package box. % To dispose of the used Waste Toner Bottle, use the recovery service or follow the regulations in your region. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 28
consumables 2 5 Push the Waste Toner Bottle to the back to lock it. 6 Close the Front Door. 2.2.4 Replacing the Transfer Roller After the Transfer Roller replacement message has appeared, printing is possible, but the printing quality reduces. Immediately replace the Transfer Roller. 1 Pull the - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 29
(1), tilt the roller holder to the front side (2). 3 While holding the tabs, remove the Transfer Roller. 4 Take a new Transfer Roller out of the package box. 5 While holding the tabs, insert the shaft of the Transfer Roller into the bearing in the machine. [Maintenance/Troubleshooting] 2-16 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 30
the Transfer Belt Unit replacement message has appeared, printing is possible, but the printing quality reduces. Immediately replace the Transfer Belt. 1 Turn the power of this machine off, then disconnect the power cable and interface cable. 2 Open the Front Door. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 31
being affected by light. 4 Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. 5 Insert the protection sheet under the Transfer Belt Unit. % Insert the protection sheet until it stops. [Maintenance/Troubleshooting] 2-18 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 32
After pulling out the Transfer Belt Unit halfway, draw out it while holding the handles on the right and left sides. 8 Take a new Transfer Belt Unit out of the package box. % Do not touch the surface of the Transfer Belt Unit. Also, do not remove the blue lever. [Maintenance/Troubleshooting] 2-19 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 33
the new Transfer Belt Unit along the guides at the right and left. % Insert the Transfer Belt Unit horizontally. Not doing so may damage the surface. % Insert the Transfer Belt to the back. 11 Lift the Transfer Belt Unit guide. 12 Pull out the protection sheet. [Maintenance/Troubleshooting] 2-20 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 34
electricity to damage the product. % For information on how to install a Toner Cartridge, refer to page 2-3. % For information on how to install a Waste Toner Bottle, refer to page 2-13. % For information on how to install an Imaging Unit, refer to page 2-8. [Maintenance/Troubleshooting] 2-21 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 35
[UTILITY] - [ADMIN SETTINGS] - [LIFE] - [REPLACE] - [TRANS. BELT], then reset the counter. 2.2.6 Replacing a Fuser Unit After the Fuser Unit replacement message has appeared the Right Door, be sure to fold the Manual Feed Tray in advance. 3 Open the Top Door. [Maintenance/Troubleshooting] 2-22 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 36
; therefore, turn the power off and leave the Fuser Unit for 20 minutes or more with the cover and each door open until it reaches room temperature. Then, replace the Fuser Unit with a new one. 5 Lower the levers at the right and left. CAUTION High temperature! [Maintenance/Troubleshooting] 2-23 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 37
2.2 Replacing consumables 2 6 Remove the Fuser Unit. CAUTION High temperature! Do not touch the roller. Doing so may cause a burn injury. CAUTION High temperature! 7 Take a new Fuser Unit out of the package box. % Do not touch the surface of the Fusing Roller. [Maintenance/Troubleshooting] 2-24 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 38
2.2 Replacing consumables 2 8 Lower the lever at the bottom. 9 Insert a new Fuser Unit to the back until it is fixed. CAUTION Securely lock the lever. If the lever is not sufficiently locked, a setting error may be detected. 10 Lift the lever at the bottom. [Maintenance/Troubleshooting] 2-25 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 39
11 Close the Fusing Cover. 12 Close the Top Door. 13 Close the Right Door. % If the Right Door is not closed, check that the Fuser Unit is installed correctly. 14 Select [UTILITY] - [ADMIN SETTINGS] - [LIFE] - [REPLACE] - [FUSER UNIT], then reset the counter. [Maintenance/Troubleshooting] 2-26 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 40
3 Clearing a Paper Jam - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 41
paper jam, check the following points. - Do the paper match the specifications of this machine? - Is the paper (in particular, the feeding side Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide is not aligned to the paper Troubleshooting] 3-2 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 42
is displayed in the Message Window. Tips If a paper jam message remains displayed after a paper jam has been cleared, open and close the door of this machine. 3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller CAUTION High temperature! The area around the fuser unit is hot. To - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 43
fold the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. [Maintenance/Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 44
Right Door. 3.2.3 Clearing a paper jam in Tray 1 CAUTION High temperature! The area around the fuser unit is hot. To avoid a burn injury, be careful not to touch any parts except for the opening the Right Door, be sure to fold the Manual Feed Tray in advance. [Maintenance/Troubleshooting] 3-5 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 45
not to touch the surface of the Transfer Belt Unit or Transfer Roller. 3 Close the Right Door. 4 Pull out Tray 1, then remove any paper left in the tray. 5 Flip through the removed paper, then align the edges. 6 Load paper into Tray 1, then close the tray. [Maintenance/Troubleshooting] 3-6 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 46
3.2.4 Clearing a paper jam in Tray 2 0 Tray 2 is available when the optional Lower Feeder Unit is installed. 1 Open the Right Door of Tray 2. % When opening the Right Door of Tray 2, be sure to fold the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. 3 Close the Right Door of - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 47
3 3.2.5 Clearing a paper jam in the Duplex Option 1 Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. 3 Close the Right Door. [Maintenance/Troubleshooting] 3-8 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 48
jam has occurred 3 3.2.6 Clearing a paper jam in the Fuser Unit CAUTION High temperature! The area around the fuser unit is hot. To avoid a burn injury, be careful not opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Open the Top Door. [Maintenance/Troubleshooting] 3-9 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 49
3.2 When a paper jam has occurred 3 3 Press up the levers (2 places). 4 Open the Fuser Cover. CAUTION High temperature! Do not touch the roller. Doing so may cause a burn injury. CAUTION High temperature! [Maintenance/Troubleshooting] 3-10 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 50
it from the upper side of the Fuser Unit. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. 6 Close the Fuser Cover. [Maintenance/Troubleshooting] 3-11 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 51
3.2 When a paper jam has occurred 3 7 Press down the levers (2 places). 8 Close the Top Door. 9 Close the Right Door. [Maintenance/Troubleshooting] 3-12 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 52
for paper jam 3 3.3 Troubleshooting for paper jam Symptom Multiple sheets are fed out as m2). Specify the correct paper type using the printer driver. For information on the available paper, refer to Chapter 5 "Loading Paper" in [User's Guide: Introduction]. Do not load sheets of different types - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 53
, refer to Chapter 5 "Loading Paper" in [User's Guide: Introduction]. Clean the Paper Feed Rollers. For details, refer to page 1-5. Tips If a paper jam frequently occurs in a specific place, carry out checks, repairs, or cleaning focusing on the jam location. [Maintenance/Troubleshooting] 3-14 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 54
4 Troubleshooting - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 55
out on this machine, the Message Window may turn off. Check the following items: - On the Control Panel, press the Power key. If this machine is in Power Save mode, press the Power key to display the Message Window. - Check that the Power Switch is turned on. [Maintenance/Troubleshooting] 4-2 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 56
the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. [Maintenance/Troubleshooting] 4-3 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 57
account name and password. Enter the correct user name or password. Perform a test printing to check whether printing is possible. If test printing is successful, this indicates there are no problems on this machine or with the printer driver. In this case, remove the cause of memory shortage. If - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 58
into the paper tray. 4.3.2 Problems on print quality Description of problem No data is printed. Printed in jet black or all over in color. Cause A Toner Cartridge is damaged. One or more Imaging Unit are damaged. Paper is damp. The paper setting of the printer driver does not match the paper - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 59
of problem A print is faint. A print is dark. Image colors run. The background is dirty. The degree of gloss is uneven. The density is uneven. Cause The laser lens is dirty. Paper is damp. Toner is running out in the Toner Cartridge. A Toner Cartridge is damaged. One or more Imaging Unit are - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 60
file under folder [i386] that is in the same hierarchy as that of [ntprint.inf]. 10 Click [Open]. Installation starts. 11 When the installation is complete, click [Close]. Additional installation of the 64-bit operating system driver is then completed. [Maintenance/Troubleshooting] 4-7 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 61
the Transfer Roller has expired. Printing is possible, but the printing quality is not assured. The operating life of the Fuser Unit has expired. Printing is possible, but the printing quality is not assured. The Waste Toner Bottle will become full soon. The operating life of the Imaging Unit will - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 62
on. The cover is opened. A paper jam has occurred. The Imaging Unit is not installed correctly. The Toner Cartridge is not installed correctly. The Waste Toner Bottle has become full. The operating life of the Imaging Unit has expired. Toner is depleted. Paper of the specified size is not loaded - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 63
5 Checking Counters - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 64
counter indicates the total number of pages printed on this machine on a function or color basis. This information will help you gain an understanding of the usage status of this , refer to Chapter 1 "Using Web Connection" in [User's Guide: Applied Functions]. [Maintenance/Troubleshooting] 5-2 - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 65
6 Index - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 66
Jam Duplex Option 3-8 Fuser Unit 3-9 Lower Feeder Unit 3-7 Manual Feed Tray 3-3 Transfer Roller 3-3 Tray 1 3-5 S Service call 4-9 T Toner Cartridge 2-3 Handle 2-3 Replace 2-4 Store 2-3 Transfer Belt Replace 2-17 Transfer Roller Replace 2-15 Troubleshooting Message Window 4-2 Paper jam - Konica Minolta bizhub C3100P | bizhub C3100P Maintenance/Troubleshooting User Gu - Page 67
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User’s Guide: Maintenance/Troubleshooting