Konica Minolta bizhub C3100P bizhub C3100P Maintenance/Troubleshooting User Gu - Page 59

4.3 Cannot print 4 Description of problem A print is faint. A print is dark. Image colors run. The background is dirty. The degree of gloss is uneven. The density is uneven. Cause The laser lens is dirty. Paper is damp. Toner is running out in the Toner Cartridge. A Toner Cartridge is damaged. One or more Imaging Unit are damaged. The correct paper type is not specified. A Toner Cartridge is damaged. One or more Imaging Unit are damaged. A Toner Cartridge is damaged. One or more Imaging Unit are damaged. A Toner Cartridge is damaged. Toner is running out in one or more Toner Cartridge, or any Toner Cartridge is damaged. This machine has not been placed on a level location. Remedy Clean the laser lens. Remove the damp paper, then replace it with new dry paper. Replace the Toner Cartridge. Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Remove Imaging Unit, then check them for damage. If necessary, replace Imaging Unit. When printing on thick paper, envelope, label sheet, postcard, glossy paper, single side only paper, special paper, or letterhead, specify the paper type using the printer driver. Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Remove Imaging Unit, then check them for damage. If necessary, replace Imaging Unit. Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Remove Imaging Unit, then check them for damage. If necessary, replace Imaging Unit. Remove the Toner Cartridge, then check it for damage. If the Toner Cartridge is damaged, replace it. Replace the Toner Cartridge. Place this machine on a flat, hard, stable, and horizontal surface (inclination within +/-1 degree). 4.3.3 When the bit count does not match between the server and the client If the print server is Windows Server 2008/Server 2008 R2/Server 2012/Server 2012 R2 and its OS bit count does not match that of the client computer, an additional driver may not be installed normally in the print server. To solve this problem, specify the setup information file (ntprint.inf) of the operating system with a different bit number when installing the additional driver on the print server. The following describes how to install the additional driver by specifying a setup information file on a different computer from that of the print server. Tips - Before starting this procedure, prepare to configure a different client computer from that of the print server and install the operating system that has a bit number different from that of the print server. - On the print server side, the system drive of the client computer is assigned as the network drive. Con- figure the setting to share the drive to be assigned in advance. This example shows the operation when installing Windows Server 2008 (32-bit version) on the print server and Windows Vista (64-bit version) on the client computer. 1 Configure the setting to share the drive (ordinarily, drive C) where the client computer's operating sys- tem is installed. [Maintenance/Troubleshooting] 4-6