Konica Minolta bizhub C3850FS bizhub C3850FS/C3850/C3350 Maintenance/Troublesh
Konica Minolta bizhub C3850FS Manual
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- Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 1
User's Guide: Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 2
Cartridges...2-3 Replacement procedure ...2-4 Replacing an Imaging Unit...2-6 Replacing a Waste Toner Bottle ...2-12 Replacing the Transfer Roller...2-14 Replacing the Transfer Belt Unit ...2-16 Replacing a Toner Filter ...2-22 Replacing a Fusing Unit ...2-23 Replacing a Staple Kit SK-602 ...2-27 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 3
13 Trouble in use of Finisher FS-P03 4-15 Trouble in use of Finisher (bizhub C3850FS 4-16 Major messages and actions...4-17 Warning messages...4-17 Error messages ...4-18 Service call...4-21 5 Checking Counters 5.1 Checking the counter ...5-2 6 Index [Maintenance/Troubleshooting] Contents - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 4
1 Cleaning This Machine - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 5
and be sure to follow their instructions. These labels are provided inside the for a long period of time. Especially, in bright light, Imaging Unit may be damaged. - Do not open any door of this toner from spilling, keep this machine horizontal when carrying it. [Maintenance/Troubleshooting] 1-2 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 6
getting started 1 - When carrying this machine, be sure to fold the Manual Feed Tray and hold the parts shown below. bizhub C3850FS 53 kg 117 lbs bizhub C3850/bizhub C3350 48 kg 105 lbs - When the optional Paper Feed Unit is installed, be sure to carry it separately from this machine. Also - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 7
so may cause a damage of this machine or an electric shock. 1.2.1 Cleaning the outside of this machine Control Panel Exhaust Air Duct Outer Covers [Maintenance/Troubleshooting] 1-4 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 8
Paper Feed Rollers have been stained with paper powders or dust, a paper feeding failure may occur. Cleaning the Paper Feed Rollers of the Manual Feed Tray 1 Open the Manual Feed Tray. 2 Press up the center of the flip-top plate until the lock latches (white) at the right and left are locked - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 9
. 3 Close the Tray. Cleaning the Transport Roller of Tray 2/3 0 Tray 2/3 is available when the optional Paper Feed Unit is installed. 1 Open the Right Door of Tray 2/3. % When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance. [Maintenance/Troubleshooting] 1-6 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 10
ADF Cover. 2 Wipe off the Paper Feed Roller at the rear side of the cover with a soft and dry cloth. 3 Close the ADF Cover. [Maintenance/Troubleshooting] 1-7 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 11
to remove a Waste Toner Bottle, refer to page 2-12. Inclining the Waste Toner Bottle may cause toner to spill. % For information on how to remove an Imaging Unit, refer to page 2-6. Cover the removed Imaging Unit with a cloth to keep from being affected by light. [Maintenance/Troubleshooting] 1-8 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 12
times. % Repeat this operation for all the Print Head Glass. 5 Install all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. CAUTION Do not touch the copper terminals of the Toner Cartridge and Imaging Unit. Doing so may cause static electricity to damage the product. % For information on - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 13
1.2 Cleaning 1 7 Close the Front Cover. [Maintenance/Troubleshooting] 1-10 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 14
2 Checking and Replacing Consumables - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 15
toner] [Imaging Unit will require replacement soon.] [Image Transfer Belt Unit will require replacement soon.] [Toner Filter will require replacement soon.] [Fusing Unit will require replacement soon.] [Waste Toner Box will require replacement soon.] [Waste Toner Box Full] [Transfer Roller Unit - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 16
bag in the box in which the Toner Cartridge was in- cluded at the time of purchase, then send the box to us. Securely seal the bag and box with tape, being careful of the toner in the Toner Cartridge. The recovered Toner Cartridge and Imaging Unit are recycled. [Maintenance/Troubleshooting] 2-3 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 17
that affects printing quality and that was caused due to use of a recycled Toner Cartridge is not covered by the warranty. Such a failure or problem is not subject to technical support. 1 Check the color of the exhausted toner in the message window of the Control Panel. 2 Open the Front Cover - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 18
that the color of the Toner Cartridge matches that of the insertion slot in the main unit, then push the Toner Cartridge to the back. CAUTION Do not touch the copper terminal of the Toner Cartridge. Doing so may cause static electricity to damage the product. [Maintenance/Troubleshooting] 2-5 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 19
. Doing so may reduce printing quality. 7CAUTION - Do not touch the copper terminal of the Imaging Unit. Doing so may lead to static electricity damaging the product. 1 Check the color of the Imaging Unit to be replaced in the message window of the Control Panel. [Maintenance/Troubleshooting] 2-6 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 20
2 2 Open the Front Cover. 3 Pull the lever at the front of the Toner Cartridge to the left. YMC K 4 Hold the handle of the Toner Cartridge, then pull out it. % Inclining the Toner Cartridge may cause toner to spill. 5 Press up the Waste Toner Bottle to unlock. [Maintenance/Troubleshooting] 2-7 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 21
, then carefully pull out the Waste Toner Bottle. % Inclining the Waste Toner Bottle may cause toner to spill. 7 While holding down the tab of the Imaging Unit to be replaced, pull out the Imaging Unit. % To dispose of the used Imaging Unit, use the recovery service or follow the regulations for - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 22
the Imaging Unit. Doing so may damage it and subsequently reduce printing quality. 11 Remove the protection tape from the Imaging Unit, then take off the protection paper (black). 12 Remove the protection tape from the Imaging Unit, then take off the protection paper. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 23
that of the insertion slot in the main unit, then push the Imaging Unit to the back. CAUTION Do not touch the copper terminal of the Imaging Unit. Doing so may cause static electricity to damage the product. 15 Push the Waste Toner Bottle to the back to lock it. [Maintenance/Troubleshooting] 2-10 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 24
the insertion slot in the main unit, then push the Toner Cartridge to the back. % Push the Toner Cartridge to the back. % CAUTION Do not touch the copper terminal of the Toner Cartridge. Doing so may cause Front Cover is not closed. 18 Close the Front Cover. [Maintenance/Troubleshooting] 2-11 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 25
new Waste Toner Bottle out of the package box. % Put the used Waste Toner Bottle in the plastic bag included in the package, then store it in the package box. % To dispose of the used Waste Toner Bottle, use the recovery service or follow the regulations in your region. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 26
2.2 Replacing consumables 2 5 Push the Waste Toner Bottle to the back to lock it. 6 Close the Front Cover. [Maintenance/Troubleshooting] 2-13 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 27
the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Press two tabs at the right and left of the Transfer Roller up to unlock. 3 Remove the Transfer Roller. 4 Take a new Transfer Roller out of the package box. [Maintenance/Troubleshooting] 2-14 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 28
in the machine. 6 Press down two tabs at the right and left of the Transfer Roller to lock it. 7 While holding down the roller, press it inward until System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Transfer Roller Unit], then reset the counter. [Maintenance/Troubleshooting] 2-15 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 29
, but the printing quality reduces. Immediately replace the Transfer Belt. 1 Turn the power of this machine off, then disconnect the power cable and interface cable. 2 Open the Front Cover. 3 Remove all of Toner Cartridge, Waste Toner Bottle, and Imaging Unit. % For information on how to remove - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 30
2.2 Replacing consumables 2 5 Insert the protection sheet under the Transfer Belt Unit. % Insert the protection sheet until it stops. 6 Lower the Transfer Belt Unit guide. [Maintenance/Troubleshooting] 2-17 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 31
Transfer Belt Unit halfway, draw out it while holding the handles on the right and left sides. 8 Take a new Transfer Belt Unit out of the package box. 9 Remove protection paper. % Do not touch the surface of the Transfer Belt Unit. Also, do not remove the blue lever. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 32
Transfer Belt Unit. 11 Carefully insert the new Transfer Belt Unit along the guides at the right and left. % Insert the Transfer Belt Unit horizontally. Not doing so may damage the surface. % Insert the Transfer Belt to the back. 12 Lift the Transfer Belt Unit guide. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 33
2.2 Replacing consumables 2 13 Pull out the protection sheet. 14 Close the Right Door. [Maintenance/Troubleshooting] 2-20 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 34
. 17 Connect the power cable, then turn the power of this machine on. 18 Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Image Transfer Belt Unit], then reset the counter. [Maintenance/Troubleshooting] 2-21 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 35
2 2.2.6 Replacing a Toner Filter 0 The Toner Filter is in the Transfer Belt package. 1 Pull the filter case out from the main unit. 2 Push the Toner Filter from the bottom up, then take it out of the case. 3 Take a new Toner Filter out of the plastic bag. % Put the used Toner Filter in the - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 36
[Toner Filter], then reset the counter. 2.2.7 Replacing a Fusing Unit After the Fusing Unit Unit. 1 Turn off the power of this machine. 2 Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 37
2.2 Replacing consumables 2 3 Open the Fusing Cover. 4 Lower the levers at the right and left. 5 Remove the Fusing Unit. [Maintenance/Troubleshooting] 2-24 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 38
2.2 Replacing consumables 6 Take a new Fusing Unit out of the package box. % Do not touch the surface of the Fusing Roller. 7 Lift the levers at the right and left. 8 Remove protection materials. 9 Lower the levers at the right and left. [Maintenance/Troubleshooting] 2 2-25 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 39
2.2 Replacing consumables 2 10 Lower the lever at the bottom. 11 Insert a new Fusing Unit to the back until it is fixed. 12 Lift the lever at the bottom. [Maintenance/Troubleshooting] 2-26 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 40
that the Fusing Unit is installed correctly. 15 Select [Utility] - [Administrator Settings] - [System Settings] - [Expert Adjustment] - [Life] - [New Release] - [Fusing Unit], then reset the counter. 2.2.8 Replacing a Staple Kit SK-602 1 Open the Left Cover. [Maintenance/Troubleshooting] 2-27 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 41
2.2 Replacing consumables 2 2 Pull the tab. 3 Pull out the Staple Cartridge. 4 Lift an empty Staple Case while holding its both edges, then pull out it from the Staple Cartridge. 5 Mount a new Staple Case in the Staple Cartridge. [Maintenance/Troubleshooting] 2-28 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 42
2.2 Replacing consumables 2 6 Insert the Staple Cartridge until it clicks. 7 Return the tab to the original position. 8 Close the Left Cover. [Maintenance/Troubleshooting] 2-29 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 43
out of the Finisher FS-P03. 4 Lift an empty Staple Case while holding its both edges, then pull out it from the Staple Cartridge. [Maintenance/Troubleshooting] 2-30 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 44
2.2 Replacing consumables 2 5 Mount a new Staple Case in the Staple Cartridge. 6 Insert the Staple Cartridge until it clicks. 7 Close the cover of the Finisher FS-P03. 8 Rotate the Finisher FS-P03 90 degrees to return it to its original position. [Maintenance/Troubleshooting] 2-31 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 45
3 Clearing Paper Jam and Staple Jam - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 46
paper jam, check the following points. - Do the paper match the specifications of this machine? - Is the paper (in particular, the feeding Do you always align the paper guide to the paper size after loading paper into a tray? (If the paper guide is not aligned to the paper size Troubleshooting] 3-2 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 47
A print image is not fused before it is processed in the fusing unit. If you touch the print side, your hand may become stained with toner. When . 3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller 7CAUTION - The area around the fusing unit is hot. To avoid a burn injury, - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 48
the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. [Maintenance/Troubleshooting] 3-4 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 49
the Right Door. 3.2.3 Clearing a paper jam in Tray 1 7CAUTION - The area around the fusing unit is hot. To avoid a burn injury, be careful not to touch any parts except for the % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. [Maintenance/Troubleshooting] 3-5 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 50
touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. 3 Close the Right Door. 4 Pull out Tray 1, then remove any paper left in the tray. [Maintenance/Troubleshooting] 3-6 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 51
Clearing a paper jam in Tray 2/3 0 Tray 2/3 is available when the optional Paper Feed Unit is installed. 1 Open the Right Door of Tray 2/3. % When opening the Right Door of Tray 2/3, be sure to fold the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. 3 Close the Right Door - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 52
Tray 2/3, then close the tray. 3.2.5 Clearing a paper jam in the ADF 1 Open the ADF Cover. 2 Remove the remaining original from the Document Feed Tray. [Maintenance/Troubleshooting] 3-8 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 53
3.2 When a paper jam has occurred 3 3 Open the ADF. 4 Remove the jammed original. 5 Close the ADF. 6 Close the ADF Cover. [Maintenance/Troubleshooting] 3-9 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 54
3 3.2.6 Clearing a paper jam in the Duplex Option 1 Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Carefully pull out the jammed paper. 3 Close the Right Door. [Maintenance/Troubleshooting] 3-10 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 55
has occurred 3 3.2.7 Clearing a paper jam in the Fusing Unit 7CAUTION - The area around the fusing unit is hot. To avoid a burn injury, be careful not opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Press up the levers (2 places). [Maintenance/Troubleshooting] 3-11 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 56
the paper downward, remove it from the upper side of the Fusing Unit. NOTICE If you touch the surface of the Transfer Belt Unit or Transfer Roller, it may reduce printing quality. Be careful not to touch the surface of the Transfer Belt Unit or Transfer Roller. [Maintenance/Troubleshooting] 3-12 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 57
3.2 When a paper jam has occurred 3 5 Close the Fusing Cover. 6 Press down the levers (2 places). 7 Close the Right Door. [Maintenance/Troubleshooting] 3-13 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 58
3.2 When a paper jam has occurred 3 3.2.8 Clearing a paper jam in the Finisher (bizhub C3850FS only) 1 Pull the lever (1), then open the Right Door (2). % When opening the Right Door, be sure to fold the Manual Feed Tray in advance. 2 Check the Processing Tray of the Finisher, then carefully - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 59
printer driver. For information on the available paper, refer to Chapter 6 "Loading Paper" in [User's Guide: Guide: Introduction]. Remove excessive original pages on the ADF, then load them again. Adjust the lateral guide of the ADF to the size of the original. [Maintenance/Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 60
the Finisher. For information on the available paper, refer to Chapter 10 "Specifications" in [User's Guide: Introduction]. Tips If a paper jam frequently occurs in a specific place, carry out checks, repairs, or cleaning focusing on the location of the jam. [Maintenance/Troubleshooting] 3-16 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 61
the Finisher FS-P03. 3 Take the Staple Cartridge out of the Finisher FS-P03. 4 Lift the Face Plate, then remove jammed or spilled staples. [Maintenance/Troubleshooting] 3-17 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 62
-P03. 8 Rotate the Finisher FS-P03 90 degrees to return it to its original position. Tips After clearing a staple jam, conduct idle stapling twice. [Maintenance/Troubleshooting] 3-18 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 63
3.4 Clearing a staple jam 3 3.4.2 Clearing a staple jam in the Staple Kit SK-602 1 Open the Left Cover. 2 Pull the tab. 3 Pull out the Staple Cartridge. 4 Lift the Face Plate, then remove one staple sheet. [Maintenance/Troubleshooting] 3-19 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 64
original position. 8 Close the Left Cover. Tips After a staple jam is cleared, idle stapling is conducted one to nine times depending on the conditions. [Maintenance/Troubleshooting] 3-20 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 65
4 Troubleshooting - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 66
4.1 The power is not turned on 4 4 Troubleshooting 4.1 The power is not turned on Check the Power Switch for the status. - Check whether the power plug of this machine is firmly plugged into - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 67
Auto Power Off mode, press the Power key to display the Touch Panel. To use it outside the preset operating hours, follow the on-screen instructions. - Check that the Power Switch is turned ON. [Maintenance/Troubleshooting] 4-3 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 68
the cause of memory shortage. If test printing fails, resolve any problems that may be occurring in the machine or with the printer driver. Refer to the user's manual of the application software to check the settings. Change the settings and try to print again. [Maintenance/Troubleshooting] 4-4 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 69
Settings" - [Security Details]-[Password Rules]. Check the HDD settings for the machine. For information on the setting use to delete files on the HDD, refer to [User's Guide: Description of Utility Keys] - Chapter 5 "Administrator Settings" [Folder Settings]. [Maintenance/Troubleshooting] 4-5 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 70
to the settings you have configured. Images are not printed correctly. Paper is not fed from the specified paper tray. Check points Are the user name or account name, and password correct? Is the user authentication or account track enabled in the printer driver? Is the entered user name or - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 71
on print quality Description of problem No data is printed. Printed in jet black or all over in color. A print is faint. A print is dark. Cause A Toner Cartridge is damaged. One or more Imaging Unit are damaged. Paper is damp. The paper setting of the printer driver does not match the paper - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 72
print 4 Description of problem Image colors run. The background is dirty. The degree of gloss is uneven. The density is uneven. Cause A Toner Cartridge is damaged. One or more Imaging Unit are damaged. The Original Cover Pad is dirty. The Original Glass is dirty. A Toner Cartridge is damaged - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 73
information file under folder [i386] that is in the same hierarchy as that of [ntprint.inf]. 10 Click [Open]. Installation starts. 11 When the installation is complete, click [Close]. Additional installation of the 64-bit operating system driver is then completed. [Maintenance/Troubleshooting] 4-9 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 74
name that is different from the local user name. If your domain user name is the same as the local user name, use the same password for both. [Maintenance/Troubleshooting] 4-10 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 75
of paper or is there another problem? Call the recipient to determine whether there is a problem. Check the recipient's password then resend the fax using a correct password. Check that the fax number following the outside line number to call the outside line. [Maintenance/Troubleshooting] 4-11 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 76
from the Memory RX User Box. Check forwarding destinations for TSI Distribution. If Memory RX is enabled, print the fax from the Memory RX User Box. Add paper. Clear the jammed paper. No fax can be received if the toner is exhausted. Replace the Toner Cartridge. [Maintenance/Troubleshooting] 4-12 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 77
the original. If the original cannot be fed correctly through the ADF, make copies by positioning the original on the Original Glass. Align the Document Guide with the edges of the paper. Manually flatten the paper and re-load it into the paper tray. [Maintenance/Troubleshooting] 4-13 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 78
problem An output copy is curled. The area around an image When the reduced copying zoom ratio has been selected manually) Have settings been selected that cannot be combined User's Guide: Description of Utility Keys]. (This function is only available when bizhub C3850FS is Troubleshooting] 4-14 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 79
in use of Finisher FS-P03 4 4.7 Trouble in use of Finisher FS-P03 Description of problem The Finisher FS-P03 does not function. Check points - Have you loaded paper on which an image without margins has been printed? Remedy Turn the power of this machine off and on to reset the Finisher FS - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 80
in use of Finisher (bizhub C3850FS) 4 4.8 Trouble in use of Finisher (bizhub C3850FS) Description of problem The device cannot be used Settings] - [Expert Adjustment] - [Problem Unit Isolation Set.] to isolate the Finisher, then turn the device off and on. [Maintenance/Troubleshooting] 4-16 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 81
.] [Image Transfer Belt Unit will require replacement soon.] [Fusing Unit will require replacement soon.] [Toner Filter will require replacement soon.] [Waste Toner Box will require replacement soon.] [Transfer Roller Unit will require replacement soon.] [No more staples.] [USB hub is not supported - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 82
Jam] [Staple Jam] [Imaging Unit Installation Error] [Incorrect Imaging Unit] [Processing Tray Paper Left] [New Imaging Unit Detection Error] [Fusing Unit Installation Error] [Install toner cartridge.] [New Toner Cartridge Detection Error] [Waste Toner Box Full] [Imaging Unit needs to be replaced - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 83
Manual Feed Tray. A print job was executed by specifying Tray X from the printer driver, but no paper was loaded in Tray X. The size and type of the paper loaded in the tray specified from the printer driver are different from those of the paper loaded in the tray on the main unit document scanning. - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 84
size of the loaded paper is not available for 2-sided copy. Scan transmission has failed. The handset remains picked up after a manual transmission. Fax transmission has failed. Fax receiving has failed. An automatically. This error is remedied automatically. [Maintenance/Troubleshooting] 4-20 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 85
. Cancel the job or the staple setting. Service call If a service call has appeared, restart this machine. If the problem is not resolved after this machine has been restarted, check the displayed trouble code number, then contact your service representative. [Maintenance/Troubleshooting] 4-21 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 86
5 Checking Counters - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 87
through a computer. Check the total number of pages scanned in Scan to E-mail and Scan to Folder modes. Check the total number of pages scanned in Fax mode, total number of pages printed in to Chapter 1 "Using Web Connection" in [User's Guide: Applied Functions]. [Maintenance/Troubleshooting] 5-2 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 88
6 Index - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 89
Paper Feed Unit 3-7 Transfer Roller 3-3 Tray 1 3-5 S Service Call 4-21 Staple Jam 3-17, 3-19 Staple Kit Replace 2-27, 2-30 T Toner Cartridge 2-3 Handle 2-3 Replace 2-4 Store 2-3 Toner Filer Replace 2-22 Transfer Belt Replace 2-16 Transfer Roller Replace 2-14 Troubleshooting Copy 4-13 - Konica Minolta bizhub C3850FS | bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 90
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User’s Guide: Maintenance/Troubleshooting