Konica Minolta bizhub C3850FS bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 82

[Maintenance/Troubleshooting]

4-18

4.9

Major messages and actions

4

Error messages

[Setting an administrator

password is required in order

to improve security.]

The default administrator pass-

word remains unchanged in

[Quick Security Setting].

Change the administrator password

from the default to any password.

A warning is released one minute af-

ter it has occurred.

[Setting Password Rules are

required in order to improve

security.]

Password Rules is disabled in

[Quick Security Setting].

Enable Password Rules.



[Setting an administrator

password/Password Rules

are required in order to im-

prove security.]

The default administrator pass-

word remains unchanged in

[Quick Security Setting]. Also,

Password Rules is disabled.

Change the administrator password

from the default to any password,

then enable Password Rules.



Message

Description

Remedy

Message

Description

Remedy

[Configuration of options has

been changed.]

The option configuration was

changed while the power was

turned on.

Restart this machine.

[There is an open compo-

nent.]

The cover is opened.

Close the cover.

[Paper Jam]

A paper jam has occurred.

Check a paper jam location, then re-

move the jammed paper.

[Staple Jam]

A staple jam has occurred.

Open the

Left Cover

, then remove

the jammed staples.

For details, refer to page 3-19.

[Imaging Unit Installation Er-

ror]

The

Imaging Unit

is not installed

correctly.

Install the

Imaging Unit

correctly.

[Incorrect Imaging Unit]

An incorrect

Imaging Unit

has

been installed.

Install an

Imaging Unit

which is our

genuine product with the correct

color and correct marketing area.

[Processing Tray Paper Left]

Paper is left on the

Processing

Tray

.

Remove paper from the

Processing

Tray

, then reset the error on the

Control Panel

.

[New Imaging Unit Detection

Error]

The usage status of the new

Im-

aging Unit

is not detected.

Remove and insert the

Imaging

Unit

, then close all the doors.


[Fusing Unit Installation Er-

ror]

The

Fusing Unit

is not installed

correctly.

Install the

Fusing Unit

, then close all

doors.

[Install toner cartridge.]

The

Toner Cartridge

is not in-

stalled correctly.

Correctly install the

Toner Car-

tridge

, and close all doors.


[New Toner Cartridge Detec-

tion Error]

The usage status of the new

Toner Cartridge

is not detect-

ed.

Remove and insert the

Toner Car-

tridge

, then close all the doors.


[Waste Toner Box Full]

The

Waste Toner Bottle

has be-

come full.

Replace the

Waste Toner Bottle

.


[Contact your service representa-

tive.] If appears, contact your service

representative.

[Imaging Unit needs to be re-

placed.]

The operating life of the

Imaging

Unit

has expired.

Replace the

Imaging unit

. For de-

tails, refer to page 2-6.

[Contact your service representa-

tive.] If appears, contact your service

representative.

[Replace Toner]

Toner is depleted.

Replace the

Toner Cartridge

.


Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the laser lenses	11
2 Checking and Replacing Consumables	15
2.1 Checking the status of consumables	15
Consumables replacement messages	15
Checking the consumable level	15
2.2 Replacing consumables	16
2.2.1 Replacing a Toner Cartridge	16
Handling a Toner Cartridge	16
Storing Toner Cartridges	16
Replacement procedure	17
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	25
2.2.4 Replacing the Transfer Roller	27
2.2.5 Replacing the Transfer Belt Unit	29
2.2.6 Replacing a Toner Filter	35
2.2.7 Replacing a Fusing Unit	36
2.2.8 Replacing a Staple Kit SK-602	40
2.2.9 Replacing a Staple Kit SK-501	43
3 Clearing Paper Jam and Staple Jam	46
3.1 To prevent a paper jam	46
3.2 When a paper jam has occurred	47
3.2.1 Paper jam message screen	47
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	47
Clear procedure	48
3.2.3 Clearing a paper jam in Tray 1	49
Clear procedure	49
3.2.4 Clearing a paper jam in Tray 2/3	51
3.2.5 Clearing a paper jam in the ADF	52
3.2.6 Clearing a paper jam in the Duplex Option	54
3.2.7 Clearing a paper jam in the Fusing Unit	55
Clear procedure	55
3.2.8 Clearing a paper jam in the Finisher (bizhub C3850FS only)	58
3.3 Troubleshooting for paper jam	59
3.4 Clearing a staple jam	61
3.4.1 Clearing a staple jam in the Staple Kit SK-501	61
3.4.2 Clearing a staple jam in the Staple Kit SK-602	63
4 Troubleshooting	66
4.1 The power is not turned on	66
4.2 The Touch Panel is not displayed	67
4.3 Cannot print	68
4.3.1 Cannot print	68
4.3.2 Problems on print quality	71
4.3.3 When the bit count does not match between the server and the client	72
4.4 Cannot perform network scanning	74
4.5 Cannot perform fax/internet fax	75
4.5.1 Cannot perform Fax TX	75
4.5.2 Cannot perform Fax RX	76
4.6 Cannot perform copy	77
4.7 Trouble in use of Finisher FS-P03	79
4.8 Trouble in use of Finisher (bizhub C3850FS)	80
4.9 Major messages and actions	81
Warning messages	81
Error messages	82
Service call	85
5 Checking Counters	87
5.1 Checking the counter	87

Konica Minolta bizhub C3850FS bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 82

Error messages, Waste Toner Box Full]

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