Konica Minolta bizhub C3850FS bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 84

[Maintenance/Troubleshooting]

4-20

4.9

Major messages and actions

4

[Out of the Range of Auto

Zoom]

The auto zoom ratio setting ex-

ceeds the allowable range.

Specify the zoom ratio between 25

and 400%.

[Place Original on Glass]

The original of an invalid size is

loaded on the

ADF

.

Scan the original from the

Original

Glass

.

[Place Original on ADF]

No original is loaded on the

ADF

.

Load the original on the

ADF

.

Scan the original of different sizes

from the

ADF

.

[Duplex Copy Disabled]

The size of the loaded paper is

not available for 2-sided copy.

Cancel 2-sided copy, or change the

paper size.

[Scan TX Failed]

Scan transmission has failed.

After a while, cancel the job.

[Off-Hook]

The handset remains picked up

after a manual transmission.

Replace the handset.

[Fax TX Failed]

Fax transmission has failed.

This error is remedied automatically.

[Fax RX Failed]

Fax receiving has failed.


[I-Fax TX Failed]

An error occurred while sending

an Internet fax, and the job was

not ended normally.


[I-Fax RX Failed]

An error occurred while receiving

an Internet fax, and the job was

not ended normally.


[I-Fax RX Data Error]

The received Internet fax data is

destroyed, or it was not config-

ured in the TIFF format.


[E-mail forwarding failed.]

An error occurred while forward-

ing the received fax by E-mail,

and the job was ended normally.


[PC-FAX Restricted]

PC-Fax TX is prohibited.

Enable PC-Fax TX.

[PC-Fax TX Error]

An error occurred when PC-Fax

TX data was received on this ma-

chine.


[Polling RX Error]

Multiple destinations have been

specified for Polling RX.

Multiple destinations cannot be

specified for Polling RX. Specify only

one destination.

[Counter has reached its

maximum allowance.]

The counter has reached the up-

per limit.

Delete jobs.

[Job Log Error]

The job log storage area on the

HDD is full.

Delete job logs.

[Card Authentication Regis-

tration Error]

Failed to scan the IC card at the

time of registration.


[USB Connection Error]

The same type of USB device is

connected.

Disconnect the USB device.

[Expiration Error]

The enhanced server authentica-

tion application has expired.

Change to the authentication meth-

od other than the enhanced server

authentication.

[The number of pages that

can be stapled has been ex-

ceeded.]

You tried to print more pages

than can be stapled.

Cancel the job or the staple setting.

[Extended Authentication

disabled]

The enhanced server authentica-

tion application cannot be used.

Change to the authentication meth-

od other than the enhanced server

authentication.

[Unable to staple with the se-

lected paper.]

A paper size that cannot be sta-

pled was selected.


[Unable to staple with the

current binding position.]

An incorrect binding position

was selected.


Message

Description

Remedy

Section	Page
Table of contents	2
1 Cleaning This Machine	5
1.1 Before getting started	5
1.2 Cleaning	7
1.2.1 Cleaning the outside of this machine	7
Control Panel	7
Exhaust Air Duct	7
Outer Covers	7
Original Glass	8
Original Cover Pad	8
1.2.2 Cleaning the Paper Feed Rollers	8
Cleaning the Paper Feed Rollers of the Manual Feed Tray	8
Cleaning the Paper Feed Unit of Tray 1/2/3	9
Cleaning the Transport Roller of Tray 2/3	9
Cleaning the Paper Feed Roller of the ADF	10
1.2.3 Cleaning the laser lenses	11
2 Checking and Replacing Consumables	15
2.1 Checking the status of consumables	15
Consumables replacement messages	15
Checking the consumable level	15
2.2 Replacing consumables	16
2.2.1 Replacing a Toner Cartridge	16
Handling a Toner Cartridge	16
Storing Toner Cartridges	16
Replacement procedure	17
2.2.2 Replacing an Imaging Unit	19
2.2.3 Replacing a Waste Toner Bottle	25
2.2.4 Replacing the Transfer Roller	27
2.2.5 Replacing the Transfer Belt Unit	29
2.2.6 Replacing a Toner Filter	35
2.2.7 Replacing a Fusing Unit	36
2.2.8 Replacing a Staple Kit SK-602	40
2.2.9 Replacing a Staple Kit SK-501	43
3 Clearing Paper Jam and Staple Jam	46
3.1 To prevent a paper jam	46
3.2 When a paper jam has occurred	47
3.2.1 Paper jam message screen	47
3.2.2 Clearing a paper jam in the Manual Feed Tray or Transfer Roller	47
Clear procedure	48
3.2.3 Clearing a paper jam in Tray 1	49
Clear procedure	49
3.2.4 Clearing a paper jam in Tray 2/3	51
3.2.5 Clearing a paper jam in the ADF	52
3.2.6 Clearing a paper jam in the Duplex Option	54
3.2.7 Clearing a paper jam in the Fusing Unit	55
Clear procedure	55
3.2.8 Clearing a paper jam in the Finisher (bizhub C3850FS only)	58
3.3 Troubleshooting for paper jam	59
3.4 Clearing a staple jam	61
3.4.1 Clearing a staple jam in the Staple Kit SK-501	61
3.4.2 Clearing a staple jam in the Staple Kit SK-602	63
4 Troubleshooting	66
4.1 The power is not turned on	66
4.2 The Touch Panel is not displayed	67
4.3 Cannot print	68
4.3.1 Cannot print	68
4.3.2 Problems on print quality	71
4.3.3 When the bit count does not match between the server and the client	72
4.4 Cannot perform network scanning	74
4.5 Cannot perform fax/internet fax	75
4.5.1 Cannot perform Fax TX	75
4.5.2 Cannot perform Fax RX	76
4.6 Cannot perform copy	77
4.7 Trouble in use of Finisher FS-P03	79
4.8 Trouble in use of Finisher (bizhub C3850FS)	80
4.9 Major messages and actions	81
Warning messages	81
Error messages	82
Service call	85
5 Checking Counters	87
5.1 Checking the counter	87

Konica Minolta bizhub C3850FS bizhub C3850FS/C3850/C3350 Maintenance/Troublesh - Page 84

Major messages and actions, Original, Glass, Message, Description, Remedy, Place Original on ADF]

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