LG WM3885HCCA Owner's Manual - Page 32

TROUBLESHOOTING BEFORE CALLING FOR SERVICE (cont.) Problem Water in the washer drains slowly or not at all, or the display shows: OE ERROR NOT DRAINING. CHECK THE DRAIN HOSE & FILTER. (LGUS)1-800-243 -0000 (LGCANADA)1-888-542-2623 Washer fills with water slowly or not at all, or the display shows: IE ERROR NO WATER SUPPLY. CHECK TAP & HOSE. (LGUS)1-800-243- 0000 (LGCANADA)1-888-542-2623 Possible Causes • Drain hose is bent, pinched, or clogged. • The drain filter is clogged. • Water supply taps are not open fully. • Water line hoses are kinked, pinched, or bent. • Water inlet filters are clogged. • Water pressure to tap or house is too low. Solutions • Make sure the drain hose is free of clogs, kinks, etc., and is not pinched behind or under the washer. • Clean the drain filter. See the Care and Cleaning section. • Make sure that the water taps are open fully. • Make sure the hoses are not kinked or pinched. Be careful when moving the washer. • Clean the inlet filters. See the Care and Cleaning section. • Check another faucet in the house to make sure that household water pressure is adequate. Washer will not turn on Washer won't spin, or the display shows: dE ERROR THE DOOR IS OPEN. PLEASE CLOSE THE DOOR COMPLETELY. (LGUS)1-800-243- 0000 (LGCANADA)1-888-542-2623 • Power cord is not properly plugged in. • House fuse is blown, circuit breaker has tripped, or power outage has occurred. • The door is not closed properly. • Make sure that the plug is plugged securely into a grounded, 3-prong, 120-VAC, 60-Hz. outlet. • Reset circuit breaker or replace fuse. Do not increase fuse capacity. If the problem is a circuit overload, have it corrected by a qualified electrician. • Make sure that the door is closed properly and press the START/PAUSE button. After starting a cycle, it may take a few moments before the drum begins to turn or spin. The washer will not spin unless the door is locked (DOOR LOCK will appear in the display). • If the door is closed and locked and the open door error message is displayed, call for service. Door will not unlock when cycle is stopped or paused • Interior temperature of washer is too high. • Water level in washer is too high. • The washer door has a safety lock to prevent burns. Allow the washer to cool until the DOOR LOCK indicator turns off in the display. • Allow the washer to complete the programmed cycle, or select the Drain & Spin cycle (see the page 23 for details) to drain the water. Wash cycle time is longer than usual Musty or mildewy odor in washer • The washer automatically adjusts the wash time for the amount of laundry, water pressure, water temperature, and other operating conditions. • Incorrect or too much detergent has been used. • Inside of tub not cleaned properly. • This is normal. The washer adjusts cycle time automatically to provide optimal results for the selected cycle. • Use only HE (High-Efficiency) detergent in accordance with the manufacturer's instructions. • Run the TUB CLEAN cycle regularly. Be sure to wipe around and under the door seal frequently. Steam is not visible during STEAM cycle • This is normal. • Because it uses pressurized steam, the washer requires very small amounts of steam to achieve optimal results. Excess steam could damage fabrics and reduce efficiency. 32