Lenovo Q700 Lenovo IdeaCentre Q700 Series User Guide V1.1 - Page 41

Troubleshooting Problems with Optical Drives and, Hard Disks

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Problem: You need to install or uninstall a program. Problem resolution: During installation never abort the install process by powering the system off or through other drastic means. This can cause system program disorder or even failure during system initialization. During the uninstall process, never directly delete individual files or folders. This is harmful to the system, and might cause a system-wide malfunction. Use the following procedure to properly uninstall programs: 1. Back up all documents and system settings related to the program before removing it. 2. If the program has its own uninstaller, run it directly to uninstall the program. 3. If the program does not have its own uninstaller, then select Control Panel from Start menu. 4. From the Control Panel, choose Programs and Functions. 5. Find the applicable program in the Programs and Functions dialog box and then select Uninstall/Modify. 6. Follow the displayed instructions to uninstall the software. 5.4 Troubleshooting Problems with Optical Drives and Hard Disks Problem: The Optical drive is unable to read a CD/DVD. Troubleshooting and problem resolution: 1. Check to determine if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure. 2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure. 3. Check the specifications that came with your computer to confirm that your optical drive should be able to read this type of CD or DVD. 4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer. 5. If the known good CD/DVD cannot be read, visually inspect the data side of the CD/DVD for defects. 36 User Guide 31039306_Q700_UG_EN_V1.1.indd 36 2009.7.3 3:10:07 PM

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²´
User Guide
Problem:
You need to install or uninstall a program.
Problem resolution:
During installation
never abort the install process by powering the system off or
through other drastic means. This can cause system program disorder or even
failure during system initialization.
During the uninstall process
, never directly delete individual files or folders. This
is harmful to the system, and might cause a system-wide malfunction.
Use the following procedure to properly uninstall programs:
1. Back up all documents and system settings related to the program before
removing it.
2. If the program has its own uninstaller, run it directly to uninstall the program.
3. If the program does not have its own uninstaller, then select
Control Panel
from
Start
menu.
4. From the
Control Panel
, choose
Programs and Functions
.
5. Find the applicable program in the Programs and Functions dialog box and then
select
Uninstall/Modify
.
6. Follow the displayed instructions to uninstall the software.
5.4 Troubleshooting Problems with Optical Drives and
Hard Disks
Problem:
The Optical drive is unable to read a CD/DVD.
Troubleshooting and problem resolution:
1. Check to determine if there is an optical drive icon in the resource manager
of the operating system. If not, restart your computer. If there is still no icon,
contact Lenovo Service. Otherwise, continue with the next step of this
procedure.
2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload
the CD or DVD. Otherwise, continue with the next step of this procedure.
3. Check the specifications that came with your computer to confirm that your
optical drive should be able to read this type of CD or DVD.
4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as
one that was shipped with the computer.
5. If the known good CD/DVD cannot be read, visually inspect the data side of the
CD/DVD for defects.
31039306_Q700_UG_EN_V1.1.indd
36
2009.7.3
3:10:07 PM