Lenovo ThinkCentre Edge 91 (English) User Guide - Page 92
Troubleshooting procedure, Troubleshooting, Start, Control Panel, System and Security, System
View all Lenovo ThinkCentre Edge 91 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 92 highlights
Symptom The operating system does not start. The SMC login prompt disappears before you log on and then a black screen displays (for SMC computers only). The computer beeps multiple times before the operating system starts. Action Verify that: • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see "Selecting a startup device" on page 70. Note: For SMC computers, you might receive the error message "No operating system found. Press F1 to repeat boot sequence." In this case, press Ctrl+Alt+Delete instead of F1 to establish a connection to the storage area network where your operating system is stored. Verify that the user name is not logged on in another location. Verify that your computer does not turn off due to inactivity. SMC will automatically turn off an inactive computer. If your computer turns off automatically, turn on the computer and log on. Contact your administrator if you cannot correct the problem. Verify that no keys are stuck. Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer: 1. Verify that the cables for all attached devices are connected correctly and securely. 2. Verify that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets. 3. Verify that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your Chapter 7 "Using the Setup Utility program" on page 67. 4. Go to the "Troubleshooting" on page 80 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step. 5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse affects. To restore a captured configuration, click Start ➙ Control Panel ➙ System and Security ➙ System ➙ System Protection ➙ System Restore. If this does not correct the problem, continue with the next step. 6. Run the diagnostic programs. See "Diagnostic programs" on page 95 for more information. • If the diagnostic programs detect a hardware failure, contact the Lenovo Customer Support Center. See Chapter 11 "Getting information, help, and service" on page 99 for more information. • If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 11 "Getting information, help, and service" on page 99 for more information. • If the diagnostic programs do not detect a hardware failure, continue with the next step. 7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus. 8. If none of these actions solve the problem, seek technical assistance. See Chapter 11 "Getting information, help, and service" on page 99 for more information. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. 80 ThinkCentre Edge User Guide