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Lenovo ThinkPad 365E-ED ThinkPad 365, SelectaDock I - Hardware Maintenance Man - Page 300

Function-Related Symptoms, Peripheral-Device-Related Symptoms, Go to Memory Checkout

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Function-Related Symptoms Symptom / Error FRU / Action in Sequence The system will not suspend or resume by opening or closing the LCD. 1. Go to "Suspend Mode" on page 276, and check that the computer can enter suspend mode. 2. Boot an operating system and press Fn+F4. If the computer enters suspend mode, suspect that the application program is not working properly. 3. LCD Assembly 4. System Board Battery Fuel-Gauge does not go higher than 90%. Go to "Checking the Battery Pack" on page 274 and see the note. Memory count (size) appears different from actual size. Go to "Memory Checkout" on page 269. System configuration does not match the installed devices. Go to "Checking the Installed Devices List" on page 293. System hangs intermittently. Go to "Intermittent Problems" on page 289. Peripheral-Device-Related Symptoms Symptom / Error External display does not work correctly. Printer problems. Serial or parallel port device problems. FRU / Action in Sequence 1. See "External Display Self-Test" in "Common Devices Checkout" section. 1. Run Printer Self-test. 2. Parallel Port Device 3. Cable 4. System Board 1. Device 2. Device Cable 3. System Board 288 IBM Mobile Systems - ThinkPad HMM Volume 3

Section	Page
Introduction	13
Portable Computer Descriptions	14
Drive and Diskette Compatibility Matrix	17
Important Service Information	18
Safety Notices (Multi-lingual	20
Safety Information	27
Laser Compliance Statement	32
Screw Size Chart	34
ThinkPad 365 (2625)	37
Read This First	39
What to Do First	40
General Checkout	42
Memory Checkout	43
Keyboard/Auxiliary Input Device	45
TrackPoint III Checkout	46
Audio Card Checkout	46
Diskette Drive Checkout	46
Power Systems Checkout	47
Power Management Features	50
Setup Utility	52
Symptom-to-FRU Index	53
Beep Symptoms	53
No Beep Symptoms	55
Error Messages	56
LCD Related Symptoms	58
Keyboard/TrackPoint Related	59
Indicator Related Symptoms	59
Power Related Symptoms	59
Audio Related Symptoms	60
Peripheral Device Related Symptoms	60
Other Symptoms	60
Intermittent Problems	60
Undetermined Problems	61
Related Service Procedures	62
System Status Indicators	62
I/O Status Indicators	62
How to Run Diagnostics	63
Diagnostic Test Programs	64
Error Messages	65
Return Codes	65
Using the Diagnostics Test Programs	66
Viewing the Test Groups	67
Stopping the Tests	68
System Key Combinations	69
External Keyboard Key Combinations	69
Product Overview (365C, CD, CS, CSD)	70
Product Overview (365E, ED)	71
FRU Removals and Replacements	72
1010 Rear Connector Door	73
1015 Foot	73
1020 Battery Pack	74
1030 SO-DIMM/Memory Board	75
1040 Hard Disk Drive	76
1050 Keyboard Unit	77
1055 Mylar Cover	79
1060 Processor Card	80
1065 LCD Inverter Card	81
1068 LCD Panel	82
1070 LCD Assembly	83
1080 Sound Card	84
1090 CD-ROM Drive	85
1100 Diskette Drive	86
1110 DC/DC Card	87
1120 Keyboard Card	88
1130 LED/IR Board	89
1140 System Board	90
1150 PCMCIA Assembly	92
Locations	93
System Front View	93
System Rear View	94
System Board Switch Settings	95
Memory Board Switch Settings	95
Parts Listing 365C, CD, CS, CSD (2625)	96
Parts Listing 365E, ED (2625)	99
ThinkPad 365X, 365XD (2625)	103
Read This First	105
Checkout Guide	108
Memory Checkout	109
System Board and CPU Card Checkout	110
Keyboard/Auxiliary Input Device	110
TrackPoint III Checkout	111
Port Replicator Game Port Checkout	111
Diskette Drive Test	111
Status Indicators Checkout	112
Power Systems Checkout	112
Power Management Features	116
Symptom-to-FRU Index	118
Numeric Error Codes	118
Beep Symptoms	122
No-Beep Symptoms	123
LCD–Related Symptoms	124
Keyboard/TrackPoint III–Related	125
Indicator–Related Symptoms	125
Power–Related Symptoms	125
Function–Related Symptoms	126
Peripheral Device–Related Symptoms	127
Infrared–Related Symptoms	127
Other Symptoms	127
Intermittent Problems	127
Undetermined Problems	128
Related Service Procedures	129
Status Indicators	129
How to Run the Diagnostics	132
Error Log	133
Diagnostic Error Codes	133
Checking the Installed Devices List	135
Password Combinations (POP, HDP,	136
How to Run a Low-Level Format	136
PC Test Card LED	136
Fn Key Combinations	137
Product Overview (365X, 365XD)	138
FRU Removals and Replacements	139
1010 Rear Connector Door	140
1020 Battery Pack	141
1025 Insulator Sheet	142
1030 DIMM Card (If Installed)	144
1040 Diskette Drive / CD-ROM Drive	145
1045 Base Cover Assembly / Keyboard	147
1050 Hard Disk Drive	148
1060 Top Cover	149
1070 Keyboard Unit	151
1080 LCD Assembly	152
1085 LCD Panel	154
1090 Indicator Card	167
1100 Volume Switch / Speaker	168
1110 Keyboard Card / Cable	169
1120 CPU Card and System Board	171
1130 System Board / PCMCIA Slot	174
Locations	176
Front View	176
Inside View	177
Bottom View	178
Rear View	179
Power-On Password Jumper Pads	180
Parts Listing 365X, 365XD (2625)	182
Model 365X - Diskette Drive	182
Model 365XD - CD-ROM Drive	184
Common/Option Parts List	191
ThinkPad 380, 380D, 385, 385D	195
Read This First	197
Checkout Guide	201
Memory Checkout	202
System Board Checkout	203
Keyboard/Auxiliary Input Device	203
TrackPoint III Checkout	204
Diskette Drive Test	204
Status Indicator Checkout	205
Power Systems Checkout	205
Port Replicator Checkout	208
Power Management Features	209
Symptom-to-FRU Index	211
Numeric Error Codes	211
Diagnostic Error Codes	214
Beep Symptoms	216
No Beep Symptoms	217
LCD-Related Symptoms	217
Keyboard/TrackPoint III-Related	218
Indicator-Related Symptoms	218
Power-Related Symptoms	219
Function/Audio-Related Symptoms	219
Peripheral-Device-Related Symptoms	220
Infrared-Related Symptoms	220
Other Symptoms	220
Intermittent Problems	221
Undetermined Problems	221
Related Service Procedures	222
Status Indicators	222
How to Run the Diagnostics	224
Error Log	225
Checking the Installed Devices List	225
How to Run a Low-Level Format	225
PC Test Card LED	226
Fn Key Combinations	226
Product Overview (380, 380D, 385,	227
FRU Removals and Replacements	228
1010 Battery Pack	229
1020 DIMM Card / Backup Battery	230
1030 Keyboard Unit	231
1040 CD-ROM/FDD Assembly	233
1050 Speaker / Microphone	237
1060 Hard Disk Drive	238
1070 LCD Unit	240
1080 System Board Assembly	243
1090 Sub Card	245
1100 PCMCIA Slot	246
1110 Fan	248
1120 LCD Front Cover	250
1130 LCD Panel	252
1140 LCD Inverter Card	255
1150 LCD Misc. Parts	256
DSTN LCD Hinges/Latches	256
LCD Cable	259
Locations	261
Front View	261
Rear View	262
Bottom View	263
Parts Listing 380/385 (2635)	264
Common/Option Parts List	270
ThinkPad 560 (2640)	275
Read This First	277
Checkout Guide	280
Memory Checkout	281
System Board Checkout	282
Keyboard/Auxiliary Input Device	282
TrackPoint III Checkout	283
Diskette Drive Test	283
Status Indicator Checkout	284
Power Systems Checkout	284
Port Replicator Checkout	287
Power Management Features	288
Symptom-to-FRU Index	291
Numeric Error Codes	291
Diagnostic Error Codes	295
Beep Symptoms	297
No Beep Symptoms	298
LCD-Related Symptoms	298
Keyboard/TrackPoint III-Related	299
Indicator-Related Symptoms	299
Power-Related Symptoms	299
Function-Related Symptoms	300
Peripheral-Device-Related Symptoms	300
Infrared-Related Symptoms	301
Other Symptoms	301
Intermittent Problems	301
Undetermined Problems	302
Related Service Procedures	303
Status Indicators	303
How to Run the Diagnostics	304
Error Log	305
Checking the Installed Devices List	305
How to Run a Low-Level Format	306
PC Test Card LED	306
Fn Key Combinations	307
Product Overview (560)	308
FRU Removals and Replacements	309
1010 Backup Battery	310
1020 DIMM Card (If installed)	311
1030 Battery Pack	312
1040 Frame	313
1050 Keyboard Unit	315
1060 LCD Assembly	319
1070 Speaker	320
1080 Hard Disk Drive	321
1090 PCMCIA Slot Assembly	322
1100 System Board	323
1120 LCD Front Cover	325
1130 LCD Panel	327
1140 Inverter Card (DSTN only)	330
1150 LCD Cable / Hinges	331
Locations	333
Front View	333
Bottom View	334
Rear View	335
Parts Listing 560 (2640)	337
LCD FRU (DSTN)	339
LCD FRU (TFT)	340
Keyboard	341
Common/Option Parts List	342
ThinkPad 760 (9546, 9547)	347
Read This First	350
Checkout Guide	353
Memory Checkout	354
System Board and CPU Card Checkout	356
Keyboard and Auxiliary Input Device	357
DSP Card Checkout	358
Audio (ESS) Card Checkout	358
TrackPoint III Checkout	358
Fan Checkout (Models 760XL/760XD)	359
Game Port Checkout	360
Diskette Drive Test	360
LCD Information Panel Checkout	361
Power Systems Checkout	361
Power Management Features	368
Symptom-to-FRU Index	371
Numeric Error Codes	371
FRU Codes	375
Beep Symptoms	376
No Beep Symptoms	377
LCD-Related Symptoms	378
Keyboard/TrackPoint III-Related	378
Indicator-Related Symptoms	379
LCD Information Panel-Related	379
Power-Related Symptoms	379
Function/Audio-Related Symptoms	380
DSP-Related Symptoms	381
ESS-Related Symptoms	381
Peripheral-Device-Related Symptoms	381
Infrared-Related Symptoms	382
Other Symptoms	382
Intermittent Problems	382
Undetermined Problems	383
Related Service Procedures	384
Status Indicators	384
LCD Information Panel	384
How to Run the Diagnostics	385
Error Log	386
Checking the Installed Devices List	386
Password Combinations (POP, HDP,	387
How to Run a Low-Level Format	387
PC Test Card LED	387
Fn Key Combinations	388
Product Overview (760)	389
Model 760C or 760CD	389
Model 760E or 760ED	390
Model 760L or 760LD	391
Model 760EL or 760ELD	392
Model 760XL or 760XD	393
FRU Removals and Replacements	394
1010 Rear Connector Door	395
1020 Diskette Drive/CD-ROM Drive	396
1030 Battery Pack	398
1040 Hard Disk Drive	399
1050 DIMM	400
1060 Top Cover	404
1070 Keyboard Unit	405
1080 LCD Unit	406
1090 Front IR	407
1095 Rear IR	409
1100 System Board Assembly	410
1125 Upper Shield	415
1110 Video Card/Fan (Model Unique)	416
1135 External Diskette Drive Connector	420
1120 DC/DC Card	421
1130 DSP Card/ Audio (ESS) Card	423
1140 CPU Card	426
1150 System Board and PCMCIA Slot	428
1160 Palm Rest	431
1170 Keyboard, Information Panel	432
1180 Keyboard Cable	434
1190 Keyboard Card	436
1200 Backup Battery, Speaker, Standby	437
LCD Removal and Replacement	439
LCD Unit, 12.1 SVGA (P/N 29H9226,	440
1010 LCD Cover	440
1020 LCD Panel, Interface Cable	442
1030 Hinges	444
LCD Unit, 12.1 SVGA (P/N 29H9226,	445
2010 LCD Cover	445
2020 LCD Panel	447
2030 Interface Cable Assembly, Hinges	449
LCD Unit, 10.4 SVGA (P/N 29H9227)	451
3010 LCD Cover	451
3020 LCD Panel, Interface Cable	453
3030 Hinges	455
LCD Unit, 10.4 VGA (P/N 46H5355)	456
4010 LCD Cover	456
4020 LCD Panel	458
4030 Interface Cable Assembly, Hinges	460
LCD Unit, 11.3 DSTN (P/N 39H6232)	461
5010 LCD Cover	461
5020 LCD Panel	463
5030 Interface Cable Assembly, Hinges	465
LCD Unit, 12.1 XGA	466
6010 LCD Cover	466
6020 LCD Panel	468
6030 Interface Cable Assembly, Hinges	470
LCD Unit, 12.1 SVGA (P/N 82H8496)	472
7010 LCD Cover	472
7030 LCD Panel	474
7040 Interface Cable Assembly, Hinges	476
LCD Unit, 12.1 SVGA (P/N 11J8867,	478
8010 LCD Cover	478
8020 LCD Panel	480
8030 Interface Cable Assembly, Hinges	482
LCD Unit, 12.1 SVGA (P/N 46H5725,	484
9010 LCD Cover	484
9020 LCD Panel	486
9030 Interface Cable Assembly, Hinges	488
Locations	490
Front View	490
Rear View	491
Inside View	492
Bottom View	493
Power-On Password Connector	494
Parts Listing 760 (9546, 9547)	495
Model 760C (9546)	495
Model 760CD (9546)	498
Model 760E (9546) (CD Nonupgradable	502
Model 760E (9546) (CD Upgradable	506
Model 760L (9547)	512
Model 760LD (9547)	515
Model 760EL or 760ELD (9547)	519
Model 760XL (9547)	524
Model 760XD (9546)	528
LCD Parts List	532
LCD Unit, 12.1 SVGA (P/N 29H9226,	532
LCD Unit, 12.1 SVGA (P/N 29H9226,	534
LCD Unit, 10.4 SVGA (P/N 29H9227)	536
LCD Unit, 10.4 VGA (P/N 46H5355)	538
LCD Unit, 11.3 DSTN (P/N 39H6232)	540
LCD Unit, 12.1 XGA (P/N 82H8486)	542
LCD Unit, 12.1 XGA (P/N 46H5735, ASM	544
LCD Unit, 12.1 SVGA (P/N 82H8496)	546
LCD Unit, 12.1 SVGA (P/N 46H5725)	548
LCD Unit, 12.1 SVGA (P/N 11J8867,	550
Common or Option Parts List	552
ThinkPad SelectaDock Docking	559
Read This First	560
General Preparation	562
Checkout Guide	563
Power Supply	564
Checking the Installed Devices List	566
Printer	566
External Display	567
External Keyboard	568
How to Run the Diagnostics	569
Running Diagnostics	571
Testing the Expansion Unit	572
Testing the SCSI Subsystem	573
Symptom-to-FRU Index	577
Numeric Error Codes	578
Diagnostic Error Codes	580
Beep Symptoms	583
Keyboard-Related Symptoms	583
Indicator-Related Symptoms	583
Power-Related Symptoms	584
Peripheral-Device-Related Symptoms	584
Other Symptoms	584
Undetermined Problems	585
FRU Removals and Replacements	586
1010 SelectaDock I	587
1020 Rear Panel / Option Card Cover	587
1030 Upper Cover	589
1040 Fan Assembly	590
1050 LCD Panel	590
1060 Power Unit	591
1070 Riser Card/Main Board	592
Locations	595
SelectaDock Base Model I	595
SelectaDock I	597
System Status Indicators	599
Parts Listing SelectaDock (3547)	600
Options	601
Common Devices Checkout	603
External Diskette Drive Test	604
External Display Self-Test	604
External Keyboard/Auxiliary Input	605
Fax/Modem Checkout	606
Printer Checkout	608
Port Replicator Checkout	609
TrackPoint Checkout	610
TV Tuner	611
Identifying Names and Functions	611
Using the Front Panel	612
Troubleshooting	616
Common Parts Listing	617
Miscellaneous Information	621
Acronyms, Abbreviations and Terms	621
Send Us Your Comments!	623
Do You Need Technical References?	624
Problem Determination Tips	625
Phone Numbers, U.S. and Canada	626