Home » Lexmark Manuals » Printers » Lexmark 34S0600 » Manual Viewer

Lexmark 34S0600 User Manual - Page 163

Contacting Customer Support

Add to My Manuals
Save this manual to your list of manuals

Page 163 highlights

Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 163

Section	Page
Contents	2
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Printer configurations	12
Understanding the printer control panel	15
Using the standard exit bin and paper stop	18
Additional printer setup	20
Selecting a location for the printer	20
Installing internal options	21
Available internal options	21
Accessing the system board to install internal options	22
Installing a memory card	23
Installing a flash memory or firmware card	24
Installing hardware options	26
Installing a 250- or 550-sheet drawer	26
Attaching cables	27
Installing the printer on a wired network	28
Installing printer software	31
Setting up wireless printing	31
Information you will need to set up the printer on a wireless network	31
Installing the printer on a wireless network (Windows)	32
Installing the printer on a wireless network (Macintosh)	33
Verifying printer setup	36
Printing a menu settings page	36
Printing a network setup page	37
Loading paper and specialty media	38
Setting the Paper Size and Paper Type	38
Configuring Universal paper settings	38
Loading the standard 250-sheet tray	39
Loading the optional 250- or 550-sheet tray	44
Using the multipurpose feeder	45
Linking and unlinking trays	49
Linking trays	49
Unlinking trays	50
Assigning a Custom Type <x> name	50
Changing a Custom Type <x> name	51
Paper and specialty media guidelines	52
Paper guidelines	52
Paper characteristics	52
Unacceptable paper	53
Selecting paper	53
Selecting preprinted forms and letterhead	53
Using recycled paper and other office papers	54
Storing paper	54
Supported paper sizes, types, weights, and capacities	55
Paper types and weights supported by the printer	55
Paper sizes supported by the printer	56
Paper capacities	57
Printing	58
Printing a document	58
Printing on specialty media	59
Tips on using letterhead	59
Tips on using transparencies	60
Tips on using envelopes	60
Tips on using labels	61
Tips on using card stock	61
Printing confidential and other held jobs	62
Holding jobs in the printer	62
Printing confidential and other held jobs	63
Printing information pages	64
Printing a font sample list	64
Printing a directory list	64
Printing the print quality test pages	64
Canceling a print job	65
Canceling a print job from the printer control panel	65
Canceling a print job from the computer	65
Clearing jams	67
Avoiding jams	67
Identifying jams in the paper path	68
Understanding jam messages and locations	68
200 paper jam	70
201 paper jam	72
202 paper jam	73
231 paper jam	74
233 paper jam	75
234 paper jam	76
235 paper jam	77
242 paper jam	77
251 paper jam	78
Understanding printer menus	80
Menus list	80
Paper menu	81
Default Source menu	81
Paper Size/Type menu	81
Configure MP menu	84
Substitute Size menu	85
Paper Texture menu	85
Paper Weight menu	86
Paper Loading menu	88
Custom Types menu	89
Universal Setup menu	89
Reports menu	90
Reports menu	90
Network/Ports menu	91
Active NIC menu	91
Standard Network or Network <x> menus	92
Reports menu (under the Network/Ports menu)	93
Network Card menu	93
TCP/IP menu	94
IPv6 menu	95
Wireless menu	95
AppleTalk menu	96
NetWare menu	96
LexLink menu	97
USB menu	98
Parallel menu	99
SMTP Setup menu	101
Security menu	102
Miscellaneous menu	102
Confidential Print menu	103
Security Audit Log menu	103
Set Date/Time menu	104
Settings menu	105
General Settings menu	105
Setup menu	108
Finishing menu	109
Quality menu	111
Utilities menu	112
XPS menu	113
PDF menu	113
PostScript menu	114
PCL Emul menu	114
HTML menu	117
Image menu	118
Help menu	118
Understanding printer messages	120
List of status and error messages	120
Activating Menu Changes	120
Busy	120
Busy ...	120
Calibrating	120
Cancel not available	120
Canceling	120
Cartridge Low	120
Cartridge Nearly Low	120
Cartridge Life Exceeded	121
Change <src> to <x>	121
Clearing job accounting statistics	121
Close front door	121
Defragmenting Flash DO NOT POWER OFF	121
Deletion complete	121
Deletion failed	121
Deleting held jobs	121
Disabling Menus	121
DO NOT TOUCH Reading flash data DO NOT POWER OFF	122
Enabling Menus	122
Flushing buffer	122
Formatting Flash DO NOT POWER OFF	122
Hex Trace	122
Hex Trace Ready	122
Invalid Engine Code	122
Invalid Network Code	122
Load manual feeder with <x>	122
Load <src> with <x>	123
Maintenance	123
Menu access turned off by system administrator	123
Menus are Disabled	123
Must be in Ready state to enter menus	123
Narrow media enabled	123
Network/Network <x>/Network <x>, <y>	123
No jobs to cancel	124
Not Ready	124
Parallel/Parallel <x>	124
PC Kit Life Warning	124
[PJL RDYMSG]	124
Power Saver	124
Printing	124
Programming flash DO NOT POWER OFF	124
Programming System Code DO NOT POWER OFF	125
Ready	125
Remote Management Active DO NOT POWER OFF	125
Remove paper from standard bin	125
Remove paper from standard output bin	125
Replace Cartridge	125
Replace PC Kit	125
Resetting the printer	125
Resetting without replacing may affect print quality.	125
Restoring Factory Defaults	126
Routine maintenance needed	126
Standard Bin Full	126
Stopping	126
Submitting selection	126
Too many failed panel logins	126
Tray <x> disabled	126
Tray <x> Missing	126
USB/USB <x>	127
Waiting, too many events … DO NOT POWER OFF	127
30.yy Invalid refill, change cartridge	127
31.yy Replace defective or missing cartridge	127
32.yy Cartridge part number unsupported by device	127
34 Short paper	127
35 Insufficient memory to support Resource Save feature	127
37 Insufficient memory for Flash Memory Defragment operation	128
37 Insufficient memory to collate job	128
37 Insufficient memory, some Held Jobs were deleted	128
38 Memory full	128
39 Complex page, some data may not have printed	128
42.xy Cartridge region mismatch	128
50 PPDS font error	129
51 Defective flash detected	129
52 Not enough free space in flash memory for resources	129
53 Unformatted flash detected	129
54 Standard network software error	129
56 Standard parallel port disabled	129
56 Standard USB port disabled	130
58 Too many flash options installed	130
80 Routine maintenance needed	130
84 PC Kit life warning	130
84 Replace PC Kit	130
88.yy Cartridge is low	130
88.yy Cartridge nearly low	130
88.yy Replace cartridge	130
200.yy Paper jam	131
201.yy Paper jam	131
202.yy Paper jam	131
231.yy Paper jam	131
233.yy Paper jam	132
234.yy Paper jam	132
235.yy Paper jam	132
24x.yy Paper jam	132
251.yy Paper jam	133
900–999 Service <message>	133
1565 Emulation error, load emulation option	133
Maintaining the printer	134
Cleaning the exterior of the printer	134
Storing supplies	134
Conserving supplies	135
Checking the status of supplies from a network computer	135
Ordering supplies	136
Ordering toner cartridges	136
Ordering a photoconductor kit	137
Ordering a maintenance kit	137
Replacing supplies	137
Replacing the toner cartridge	137
Replacing the photoconductor kit	139
Recycling Lexmark products	141
Moving the printer	142
Moving the printer to another location	142
Shipping the printer	142
Administrative support	143
Finding advanced networking and administrator information	143
Using the Embedded Web Server	143
Checking the virtual display	143
Checking the device status	144
Viewing reports	144
Configuring supply notifications	144
Modifying confidential print settings	144
Adjusting Power Saver	145
Setting up e-mail alerts	146
Restoring the factory default settings	146
Troubleshooting	147
Solving basic printer problems	147
Printer control panel display is blank or displays only diamonds	147
Solving printing problems	147
Jobs do not print	147
Confidential and other held jobs do not print	148
Multiple-language PDFs do not print	148
Job takes longer than expected to print	149
Job prints from the wrong tray or on the wrong paper	149
Incorrect characters print	149
Tray linking does not work	149
Large jobs do not collate	150
Unexpected page breaks occur	150
Envelope seals when printing	150
Solving option problems	150
Option does not operate correctly or quits after it is installed	150
Drawers	151
Flash memory card	151
Memory card	151
Solving paper feed problems	152
Paper frequently jams	152
Paper jam message remains after jam is cleared	152
Page that jammed does not reprint after you clear the jam	152
Solving print quality problems	153
Isolating print quality problems	153
Blank pages	154
Characters have jagged or uneven edges	154
Clipped images	154
Gray background	155
Ghost images	155
Incorrect margins	156
Paper curl	156
Print is too dark	157
Print is too light	158
Skewed print	159
Toner fog or background shading appears on the page	159
Toner rubs off	159
Toner specks	160
Transparency print quality is poor	160
Streaked horizontal lines	160
Streaked vertical lines	161
Solid black or white streaks appear on transparencies or paper	162
Embedded Web Server does not open	162
Check the network connections	162
Check the network settings	162
Contacting Customer Support	163
Notices	164
Product information	164
Edition notice	164
UNITED STATES GOVERNMENT RIGHTS	165
Trademarks	165
Federal Communications Commission (FCC) compliance information statement	166
European Community (EC) directives conformity	167
Exposure to radio frequency radiation	167
Industry Canada notice	167
European Community (EC) directives conformity statement for radio products	168
Noise emission levels	170
Waste from Electrical and Electronic Equipment (WEEE) directive	170
Static sensitivity notice	170
ENERGY STAR	171
Laser notice	171
Laser advisory label	171
Power consumption	171
Product power consumption	171
Power Saver	172
Off mode	172
Total energy usage	172
Statement of Limited Warranty	172
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	174

Match case Limit results 1 per page

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display,

and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside

top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at

www.lexmark.com

Troubleshooting

163