Lexmark C925 Lexmark Document Distributor
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- Lexmark C925 | Lexmark Document Distributor - Page 1
Document Distributor 4.6.02 Administrator's Guide October 2011 www.lexmark.com - Lexmark C925 | Lexmark Document Distributor - Page 2
and disaster recovery ...10 Workflow solutions...11 Client software...12 Lexmark Management Console ...12 Security overview...12 System setup overview...13 Supported printers...13 Supported ECM platforms...17 Installing Lexmark Document Distributor 18 Minimum and recommended system requirements 18 - Lexmark C925 | Lexmark Document Distributor - Page 3
Contents 3 Configuring Kerberos authentication on printers 42 Configuring LDD servers for Kerberos authentication 43 Monitoring and maintaining the system 45 Using Lexmark Management Console...45 Accessing Lexmark Management Console...45 Changing the administrator user name ...46 Changing the - Lexmark C925 | Lexmark Document Distributor - Page 4
information...74 Repairing common server problems...77 Adding printers to a server ...77 Adding licenses to a server ...78 Removing printers ...79 Managing reports...79 during recovery ...88 Recreating LDD printer ports after an address change 89 Manually backing up databases...90 Managing solutions - Lexmark C925 | Lexmark Document Distributor - Page 5
communication between servers and printers in a device group 105 Disabling validation of eSF application deployment 105 Using the Devices tab...106 Searching for devices ...106 Editing the home screen layout on specific devices 106 Viewing device profiles ...107 Updating device policies ...107 - Lexmark C925 | Lexmark Document Distributor - Page 6
Contents 6 Adding LDD printers on a client workstation or print server 113 Increasing LDD print queue availability using printer pooling 115 Testing and using Lexmark Document Distributor solutions 116 Using a solution from a printer...116 Using LDD print queues...117 Using Select'N'Send...118 - Lexmark C925 | Lexmark Document Distributor - Page 7
133 Cannot create or configure a Lexmark Document Server port in Windows Vista or Windows Server 2008..133 Jobs are not sent to the LDD system when using LDD printers 134 Select'N'Send cannot send files to LDD ...134 Solutions are receiving inaccurate page counts 134 Notices...136 Edition notice - Lexmark C925 | Lexmark Document Distributor - Page 8
information in documents against templates. • Automatically fill fields on a form template from a database or user input. • Convert documents to specific formats, such as PDF documents, TIF images, and plain text. • Route and store documents in a database, network location, or enterprise content - Lexmark C925 | Lexmark Document Distributor - Page 9
or failure. A custom report may be printed, or a confirmation prompt can be displayed on the screen of e‑Task 2 or later printers. Additionally, other LDD services can be used for confirmation purposes. For example, an e‑mail notification can be sent to the user or other recipients each time a job - Lexmark C925 | Lexmark Document Distributor - Page 10
Lexmark Document Distributor overview 10 Solution *.solution file -Scripts -Policy Welcome Screen Layout Device Settings Solution Settings Local Global -eSF -3rd party jar files -Status Page LDD Clients Group(s) Adminstration LMC LDD Server(s) Device Group(s) Load Balancer Data Base to support - Lexmark C925 | Lexmark Document Distributor - Page 11
are installed as necessary. Workflow solutions A workflow solution determines the specifics of each stage of a job in LDD to meet a business need. A workflow solution usually provides a new profile, or type of job a user can initiate, on a printer or software client to which it is deployed. Some - Lexmark C925 | Lexmark Document Distributor - Page 12
files. Select'N'Send also supports dynamic prompting.Selected files are submitted to the system in their current formats. • Lexmark Document Server Printer Port-A port monitor that allows users to submit documents to LDD by printing from any Windows application to a print queue assigned to the port - Lexmark C925 | Lexmark Document Distributor - Page 13
provides prompting capabilities, held jobs support, and security support for these printers with LDD. • On e-Task 2+ and e-Task 3 printers, the following access controls are supported: Remote Management, Create Profiles, and Firmware Updates. LDD supports basic security that requires authentication - Lexmark C925 | Lexmark Document Distributor - Page 14
or "W") models in Lexmark Management Console. Scanning functionality is not affected. 2 These printers may require additional memory to support eSF applications. 3 Supports Simplified Chinese prompting 4 Supports Traditional Chinese prompting 5 Supports Korean prompting 6 Supports Japanese prompting - Lexmark C925 | Lexmark Document Distributor - Page 15
Lexmark Document Distributor overview 15 e‑Task 2+ printers with a touch screen e‑Task 2 printers without a touch screen Supported prompts • ArrayPrompt • AuthenticationPrompt (requires a supported card reader) • BooleanPrompt • CustomVlmlPrompt • ImageBooleanPrompt • ImageListPrompt • - Lexmark C925 | Lexmark Document Distributor - Page 16
• C7922 • C9252 • C9502 Notes: • These printers support Simplified Chinese, Traditional Chinese, Korean, and Japanese prompting. • For more information about the latest device and firmware level support with LDD, see the Readme file. Supported prompts • ArrayPrompt • BooleanPrompt • IntegerPrompt - Lexmark C925 | Lexmark Document Distributor - Page 17
Lexmark Document Distributor overview 17 Supported ECM platforms • IBM FileNet P8 with one of the following components: - Content Services connector - Image Services connector - Content Engine - Content Engine with shared repository • Windows SharePoint Services 3.0 • Microsoft Office SharePoint - Lexmark C925 | Lexmark Document Distributor - Page 18
Document Distributor 18 Installing Lexmark Document Distributor Minimum and recommended system requirements and x64) • Windows Server 2003 Standard Edition with SP2 (x86 and x64) Note: An x86-based system refers to a 32-bit operating system and an x64based system refers to a 64-bit operating - Lexmark C925 | Lexmark Document Distributor - Page 19
system and server configured for jobs installed on four 15000 RPM Serial‑Attached SCSI drives configured as a RAID 5 array with at least 80GB free space Note: Name Service (WINS) Notes: • Local hosts files can be used instead of external DNS. • Contact Lexmark Professional Services for support of - Lexmark C925 | Lexmark Document Distributor - Page 20
an x64-based system refers to a 64-bit operating system. • Enterprise Editions and Enterprise x64 Editions of Windows Server support an active/passive or active/active clustered print server with the Lexmark Document Server Printer Port. • 32-bit Enterprise Editions of Windows Server support Citrix - Lexmark C925 | Lexmark Document Distributor - Page 21
Lexmark Document Apache Tomcat - Firebird database server • Microsoft Internet Information Services (IIS) may conflict with Apache HTTP Server and from the listing shown here. • Any ports used by forms printers are determined by the LDD administrator. Component Database Load balancer Server - Lexmark C925 | Lexmark Document Distributor - Page 22
communication using XML protocol UDP Device discovery, policy updates, Lexmark Secure Transport (LST) encrypted data TCP Device discovery, policy updates, LST authentication and negotiation TCP Printing, policy updates UDP Device discovery, NPA protocol UDP communications TCP NPA - Lexmark C925 | Lexmark Document Distributor - Page 23
23 5 In your Web browser, click Manage Entitlements. 6 Activate and download the license for your LDD server system: a Select the line for the product Lexmark Document Distributor (LDD) Server, and then click Activate. b In the first Host ID field, enter the host ID determined in step 3. c In the - Lexmark C925 | Lexmark Document Distributor - Page 24
: a Select the line for the product Lexmark Document Distributor (LDD) MFP License, and then click Activate. b In the first Host ID field, type the host ID determined in step 3. c In the Fulfill Count field, type the number of printers associated with the server you are licensing. d Click Generate - Lexmark C925 | Lexmark Document Distributor - Page 25
: a Select the line for the product Lexmark Document Distributor (LDD) EFVP License, and then click Activate. b In the first Host ID field, type the host ID determined in step 3. c In the Fulfill Count field, type the number of e‑forms virtual printers associated with the server. d Click Generate - Lexmark C925 | Lexmark Document Distributor - Page 26
Installing Lexmark Document Distributor 26 d Click Generate. e Click Save To File, and then save the file using a descriptive file name, such as client.lic, in the same - Lexmark C925 | Lexmark Document Distributor - Page 27
administrator user name. 5 Temporarily set servers online to test function. Note: Because software clients are managed differently than printers, From the LDD installation package, run Setup.exe. 2 From the Lexmark Solutions installation window, click Install Workgroup System. 3 Click Agree to - Lexmark C925 | Lexmark Document Distributor - Page 28
share that requires authentication, then you must supply authentication before specifying the license location. To (for example, \\myserver\myshare\), and then type the user name and password when prompted. • During installation, the license an enterprise system, Lexmark Document Distributor can - Lexmark C925 | Lexmark Document Distributor - Page 29
Installing Lexmark Document Distributor 29 Configuration Description Advantages 1‑1‑N Database (DB) and load balancer (LB) on separate computers, server Further on one or more additional computers improved performance - Lexmark C925 | Lexmark Document Distributor - Page 30
Installing Lexmark Document Distributor 30 Configuration Description Advantages X‑Y‑N Database (DB) on X computers in a Microsoft Cluster Server for High failover, load balancer (LB) on Y other computers in a Microsoft - Lexmark C925 | Lexmark Document Distributor - Page 31
Lexmark Document Distributor 31 With this type of setup, you need additional computers, as well as a hardware load balancer or GSS. You also need to manually configure these systems to be identical. Note: Printers that do not support • Some image processing • Printing Average single‑server throughput - Lexmark C925 | Lexmark Document Distributor - Page 32
Lexmark Document Distributor 32 Solution processing load Functions used Heavy • Extensive image see the Lexmark Document Distributor SDK Guide. Concurrency Each servers to allow for 100 active printers for a solution with average execution user name. 5 Temporarily set servers online to - Lexmark C925 | Lexmark Document Distributor - Page 33
settings as needed. • Scripts-These are user configuration scripts for adding users. Users are added to access and manage LDD : 1 From the LDD installation package, run Setup.exe. 2 From the Lexmark Solutions installation window, click Install Enterprise System > Install Database. 3 Click Agree - Lexmark C925 | Lexmark Document Distributor - Page 34
load balancer, or contact Lexmark Professional Services to assist in modifying that requires authentication, then you must supply authentication before specifying the license location. To example, \\myserver\myshare \), and then type the user name and password when prompted. • During installation, - Lexmark C925 | Lexmark Document Distributor - Page 35
be set up using Microsoft Windows Server Clustering Services. • Make sure to set up all and then click Run as administrator. c If the User Account Control dialog appears, then confirm that you want to Setup.exe. 2 From the Lexmark Solutions installation window, click Install Enterprise System > - Lexmark C925 | Lexmark Document Distributor - Page 36
Lexmark Lexmark Solutions installation window is not open, package. 2 From the Lexmark Solutions installation window, click load balancer, or contact Lexmark Professional Services to assist in modifying that requires authentication, then you must supply authentication before specifying the license location - Lexmark C925 | Lexmark Document Distributor - Page 37
Programs > Accessories. 2 Right-click Command prompt, and then click Run as administrator. 3 If the User Account Control dialog appears, then confirm that you want to start the command prompt as an administrator, , and then click OK. The configured cluster contains the necessary Lexmark services. - Lexmark C925 | Lexmark Document Distributor - Page 38
must uninstall and then reinstall the load balancer, or contact Lexmark Professional Services to assist in modifying your current installation. For more information about a GSS IP address only if all the printers in the LDD system are e ‑Task 2 or later. GSS is not supported in e ‑Task and earlier - Lexmark C925 | Lexmark Document Distributor - Page 39
files included on the installation CD contain usage instructions. The included batch files are examples for basic installation script from a network share, you must map a drive letter to the network share. The UNC path cannot be file if there is no other Lexmark software that should remain installed. - Lexmark C925 | Lexmark Document Distributor - Page 40
Lexmark Document Distributor 40 Upgrading to LDD 4.6 If LDD 4.5 is already installed, then you can upgrade components to LDD 4.6 in all configurations. Note: The Install Software Updates option in the LDD installation package cannot be used to install a new maintenance shared drive where service - Lexmark C925 | Lexmark Document Distributor - Page 41
package, and then follow the instructions on the computer screen. Note: During an upgrade, the clustering script may fail the first time it is run. Run the script a second time. b Make sure the Lexmark cluster resources are started. c Start the cluster service on standby nodes. 9 Reinstall custom - Lexmark C925 | Lexmark Document Distributor - Page 42
Installing Lexmark Document Distributor 42 Using Kerberos authentication If a user logs on at a printer using Kerberos, the credentials can be used by the LDD system to manipulate files on the network and interact with ECM systems on behalf of the user. Notes: • SSL is required to use Kerberos - Lexmark C925 | Lexmark Document Distributor - Page 43
Installing Lexmark Document Distributor all profiles or a specific profile: • To apply the security template to all profiles on the printer, including eSF applications Depending on the overall authentication setup on the printer, the user is required to provide authentication either before accessing - Lexmark C925 | Lexmark Document Distributor - Page 44
duplicate of the file uploaded to configure Kerberos on the printer, but we recommend a minimal configuration specifying only the KDC address and realm. The configuration file must be named krb5.ini, and it should be placed in the folder \Lexmark\Solutions\Security where LDD is installed on each LDD - Lexmark C925 | Lexmark Document Distributor - Page 45
Using Lexmark Management Console Accessing Lexmark Management . • It may take several minutes to start all services after the LDD system boots. If LMC cannot be manually by visiting the Adobe Web site. 2 Enter the administrator user name and password, and then click Login. Notes: • The default user - Lexmark C925 | Lexmark Document Distributor - Page 46
cn, sn, uid, or sAMAccountName. 6 In the User Search Base field, type the relative distinguished name where a subtree search for a user should begin in the directory, such as ou=Employees. 7 Do the following to filter the search to users in specific groups: a In the Group Search Filter field, type - Lexmark C925 | Lexmark Document Distributor - Page 47
The object class is groupOfNames . - The correct password is supplied for the user. 8 Select an authentication method: • If the LDAP server you have chosen to use a user name and password, then you should check the user name and password. 10 In the Search Base field, type the distinguished name - Lexmark C925 | Lexmark Document Distributor - Page 48
multiple groups, then group privileges are combined. Privileges can be modified for LDAP users only. The default administrator has access to all tabs and tasks, and these and perform. When assigning privileges, you can select specific tasks under each tab. 4 Click Save Privileges to save settings. - Lexmark C925 | Lexmark Document Distributor - Page 49
did not respond on the network during the most recent discovery operation. • The number of out‑of‑policy printers. Out‑of‑policy printers are those that have not been updated with policy changes initiated on the server. • Whether the device group is configured to use a secure communication channel - Lexmark C925 | Lexmark Document Distributor - Page 50
the printers included in the device group. There is a tab for each supported class of printer. Based on configuration, you can set LDD to manage all incoming fax requests for processing before the MFP prints and forwards received faxes. Policy Update Deploys group device policies to printers - Lexmark C925 | Lexmark Document Distributor - Page 51
tab is used for maintenance of printers that have already been discovered through the Device Groups tab. Only discovered printers can be found using the Next, Previous, or individual page numbers. Policy Update Sends policy updates to selected devices Missing Devices Identifies any missing devices - Lexmark C925 | Lexmark Document Distributor - Page 52
you to set font parameters for all services DeviceSecurity Allows you to set authentication type for security‑enabled devices E‑mail Allows you to set e-mail server parameters General Allows you to configure chunk size for device discovery and policy updates NPA Allows you to set the default - Lexmark C925 | Lexmark Document Distributor - Page 53
usage, network load, and thread count for each server The server where the printers require for LDD support Specifying updated files here updates the applications on printers during the next policy update. Privileges Allows you to add access control to LDD users You can assign privileges to users - Lexmark C925 | Lexmark Document Distributor - Page 54
on the System tab. Understanding the status bar The status bar appears on all tabs and shows the number of licenses, discovered printers, unlicensed printers, missing printers, and printers known to be out‑of‑policy, as well as the overall system status. The message bar above the status bar also - Lexmark C925 | Lexmark Document Distributor - Page 55
and print jobs initiated using a printer or software client. Additionally, a log is available showing any messages reported by jobs, such as printers applied filter, click Reset Filter, and then click Refresh. Note: You can also view jobs and logs for specific solutions or printers through the Jobs - Lexmark C925 | Lexmark Document Distributor - Page 56
it in the Current Columns list, and then click Move Up or Move Down. • To return all columns to view in the default order, click Reset. 5 Click OK to save your changes, or click Cancel to keep the current view. Custom selections for columns are saved in a cookie in your browser - Lexmark C925 | Lexmark Document Distributor - Page 57
for all LDD components, which may help you to troubleshoot problems and make sure all components are up to date. user name and password, or viewing the overall job schedule, use the System tab in Lexmark a list of all scheduled discovery, policy update, and script tasks for all device groups and - Lexmark C925 | Lexmark Document Distributor - Page 58
If you are adding or editing a discovery or policy update task, then select the device groups for which the task Services list. 3 Select Parameters from the Tasks list. 4 Select the lowest level of messages to include in confirmations: • debug-This includes detailed messages used to diagnose problems - Lexmark C925 | Lexmark Document Distributor - Page 59
third‑party services used with existing solutions must be installed manually. If the new server is left without the same services as Lexmark \Solutions\InstallHelper.) 2 Type update‑addr.bat ‑hostname to use the fully qualified domain name of the local computer, and then press Enter or Type update - Lexmark C925 | Lexmark Document Distributor - Page 60
and maintaining the system 60 3 The desktop shortcut must be changed to the new address manually: a On the desktop of the computer where the components are installed, right click the Lexmark Management Console (LMC) icon, and then click Properties. b Click Find Target. c In the folder that - Lexmark C925 | Lexmark Document Distributor - Page 61
Server service, any solution‑related file in the \Lexmark \Solutions\apps\wf-ldss\ or \Lexmark\Solutions\apps\wf-ldss\solutions folders, such as a property file for a solution, is reverted to the version stored with the solution package as it was initially installed or upgraded, and any manual - Lexmark C925 | Lexmark Document Distributor - Page 62
make sure no applications are using the shared drive where LDD components are installed. b In the originally installed. c Stop the cluster service on standby nodes. Wait for confirmation Start. b Click Programs or All Programs. c Click Lexmark > Solutions Software Uninstall. Note: If a database or - Lexmark C925 | Lexmark Document Distributor - Page 63
Updating the Advanced Prompting Bundle The Advanced Prompting Bundle (AP Bundle) is an eSF application that LDD installs on e‑Task 2, e‑Task 2+, and e‑Task 3 multifunction and single‑function printers, and X642 multifunction printers. This application is required for LDD support color , based on - Lexmark C925 | Lexmark Document Distributor - Page 64
are shown for overall server performance: • Task Count-This displays the number of jobs running on the servers" on page 65. The following task‑specific data are shown for the task selected from the exceed the threshold time set for the selected task, based on tasks done in the past minute. Note: To - Lexmark C925 | Lexmark Document Distributor - Page 65
approximately equal, server loads should be optimal without manually tuning the load balancer. However, when servers are Lexmark Management Console (LMC) sessions, job submissions from e‑Task 2 and e‑Task 3 printers, and job submissions from e‑Task printers the Stopped option. c Click Update Worker. - Lexmark C925 | Lexmark Document Distributor - Page 66
in most cases. Configuring chunk size for device discovery and policy updates When using three or more servers, reducing the chunk size may increase the speed of device discovery and policy updates. 1 Click the Services tab. 2 Select General from the Services list. 3 Select Parameters from the - Lexmark C925 | Lexmark Document Distributor - Page 67
5000. 6 Click Apply. Configuring SNMP for discovering printers 1 Click the Services tab. 2 Select SNMP from the Services list. 3 Select Parameters from the Tasks list. password or PIN is supported by LDD. 1 Click the Services tab. 2 Select DeviceSecurity from the Services list. 3 Select Parameters - Lexmark C925 | Lexmark Document Distributor - Page 68
, which is the physical address (MAC address) of a network adapter in network adapter connected to the same network as your printers, then do following: 1 Click , or click Lexmark Licensing Portal. Viewing or downloading existing licenses 1 Open the Lexmark Licensing portal at http://software.lexmark - Lexmark C925 | Lexmark Document Distributor - Page 69
system 69 Upgrading the license of an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when you purchased your license, and then click Login. 3 Click - Lexmark C925 | Lexmark Document Distributor - Page 70
Monitoring and maintaining the system 70 6 In the Fulfill Count field, type 1, and then click Generate. 7 Click Save To File, and then save the file using a descriptive file name, such as server.lic, to a folder - Lexmark C925 | Lexmark Document Distributor - Page 71
the system 71 Adding an MFP, e‑forms virtual printer, or software client license to an existing server Note: Back up your current license files before updating with new files. 1 Open the Lexmark Licensing portal at http://software.lexmark.com. 2 Type the entitlement ID you received when - Lexmark C925 | Lexmark Document Distributor - Page 72
ID field. For more information, see "Finding the host ID" on page 68. 6 Type the number of printers, virtual printers, or software clients associated with the current server in the Fulfill Count field. 7 Click Generate. 8 Click Save To File, and then save the file using a descriptive file name, such - Lexmark C925 | Lexmark Document Distributor - Page 73
the load balancer is transferred to a new computer, then printers are moved to a the Fulfill Count field. 7 Click Rehost. The new license is shown. If you are re‑hosting only some printer licenses, and a second time for all printer licenses. 10 Launch Lexmark Management Console for the new system - Lexmark C925 | Lexmark Document Distributor - Page 74
in the device group associated with the Solution Status Page. Additionally, new printers and licenses can be added, and a single Fix button can fix many common problems. The Solution Status Page is particularly suited to less-experienced users. Note: The Solution Status Page can only be enabled for - Lexmark C925 | Lexmark Document Distributor - Page 75
processed on all connected printers since the server was installed Failed Indicates how many jobs failed to successfully complete on all connected printers since the server was installed Canceled Indicates how many jobs were canceled by the user on all connected printers since the server was - Lexmark C925 | Lexmark Document Distributor - Page 76
Indicates the current status of the printer configuration Licensed Indicates whether the printer has a license available on the server State Indicates the current status of the printer and any errors reported by the printer To filter the list of printers by status, select an option from - Lexmark C925 | Lexmark Document Distributor - Page 77
Click Fix to repair several common problems that occur in the LDD system. The Fix button does each of the following as necessary: • Set all servers online. • Run a discovery for the associated device group. • Update policies on associated printers. • Reload the license files on the server system - Lexmark C925 | Lexmark Document Distributor - Page 78
MFPs list in the right pane, and the numbers in the MFPs section of the left pane are adjusted accordingly. 4 Click Yes to add another printer, or click No to complete the process. Adding licenses to a server You can add both server licenses and MFP licenses from the Solution Status Page - Lexmark C925 | Lexmark Document Distributor - Page 79
Browse to browse to the license file. 3 Click Upload. Removing printers Removing a printer disables the solution on that printer and frees a license on the server. 1 In the right the format that the report was specifically designed to use. For more information about a custom report, contact the designer - Lexmark C925 | Lexmark Document Distributor - Page 80
is disabled. Note: Additional parameters can be defined only when including a report with a workflow solution during development. For more information, see the Lexmark Document Distributor SDK Guide. 8 Click Run Report. The report is displayed in a new window and may be saved to a file or sent in an - Lexmark C925 | Lexmark Document Distributor - Page 81
report was specifically designed to use using either a local drive letter or a UNC path are designed for PDF output, except for Printer Report-This displays data related to printer usage, such as printer success rates, printer model usage, printer usage per profile, and most active users per printer - Lexmark C925 | Lexmark Document Distributor - Page 82
User for each software client - Tasks - Printer for each profile - Scheduled scripts • User Report-This displays data related to users, such as user job success rates, most active users, and job duration. Adding a report Note: Only summary reports are supported the folder \Lexmark\Solutions\apps\wf - Lexmark C925 | Lexmark Document Distributor - Page 83
selection for output format, which may be the format the report was specifically designed to use. For more information about a custom report, contact removed manually. After removing a report from the Available Reports list, you can optionally delete associated files from the folder \Lexmark\ - Lexmark C925 | Lexmark Document Distributor - Page 84
documentation for iReport. Note: Only summary reports are supported. Even if a custom report has a detail For more information, see the Lexmark Document Distributor SDK Guide. Querying the database Information for all databases are as follows: • User name-framework • Password-rivet Information that - Lexmark C925 | Lexmark Document Distributor - Page 85
it was completed or abandoned. • USER_ID-This is the user who submitted the job, if applicable. • PRINTER-This is the address of the printer or software client that submitted the job, if applicable. Either Either Either Description Displays a default header image, the title of the report, and the - Lexmark C925 | Lexmark Document Distributor - Page 86
users who have submitted the most jobs Displays the users who have canceled the most jobs Displays the users who most often submit jobs for each printer Displays the users specified for the "Admin email address" setting of the Confirm service. Any failures are also recorded in the system log. Note: - Lexmark C925 | Lexmark Document Distributor - Page 87
Monitoring and maintaining the system 87 6 If the network share requires authentication, then type the user name and password. 7 To back up the jobs list and the log, make sure the Keep Jobs Logs Database check box is selected. 8 To keep - Lexmark C925 | Lexmark Document Distributor - Page 88
components using an NTP server. 2 Restart the Lexmark Solutions Application Server service from the Windows Services control panel on each server. 3 Perform a policy update for any device groups that contain e‑Task printers, making sure to clear the Only update those devices which are Out of Policy - Lexmark C925 | Lexmark Document Distributor - Page 89
. 1 In the printers control panel in Windows, right‑click an LDD print queue, and then click Properties. Note: When using Windows Vista or Windows Server 2008 with User Account Control enabled, click Run as administrator > Properties. 2 Click the Ports tab > Add Port > Lexmark Document Server Port - Lexmark C925 | Lexmark Document Distributor - Page 90
and profile. 8 If the Printer Ports dialog is still open, may still be associated with the print queue. Make sure only newly Manually backing up databases You can back up the LDD databases using any normal Firebird backup procedure. For manual • SOLUTIONINFO.FDB The user name for each database - Lexmark C925 | Lexmark Document Distributor - Page 91
screens for the device group to use the deployed solution. 8 Update the device policies for the printers in the device group. 9 Set servers online. For more more information, see the documentation associated with a specific solution. Understanding solution settings Setting type Global Local - Lexmark C925 | Lexmark Document Distributor - Page 92
need to restart the Lexmark Solutions Application Server from the Windows Services control panel for the more information, see the Lexmark Document Distributor SDK Guide. Configuring global solution settings that came with the solution. Note: When updating the shortcut number of a profile, make sure - Lexmark C925 | Lexmark Document Distributor - Page 93
Solutions Application Server service, then any solution‑related file is reverted to the version stored with the solution package as it was initially installed or upgraded, and any manual changes are lost. Removing solutions 1 Remove home screen buttons for the solution on any printers where they - Lexmark C925 | Lexmark Document Distributor - Page 94
Managing solutions 94 2 Delete the solution from any device groups or software client groups where it has been deployed: a Click the Device Groups tab. b Select a device group where the solution has been deployed from the Device Groups list. c Select Solutions from the Tasks list. d Select the - Lexmark C925 | Lexmark Document Distributor - Page 95
groups and devices 95 Managing device groups and devices Creating and populating device groups Understanding device groups A device group is a collection of printers that share one or more solution deployments with the same local configuration. At least one device group must be created to deploy - Lexmark C925 | Lexmark Document Distributor - Page 96
forwarding configurations • Security settings Configuring timeout for policy updates The timeout setting for the PolicyUpdate service determines how long the system waits for a printer to respond after it is initially connected during a policy update. Note: If a large eSF application or several eSF - Lexmark C925 | Lexmark Document Distributor - Page 97
in the remaining fields for any optional filters. 6 Click Add in the main section to save the discovery profile. Importing a list of printers to a device group A list of printers can be imported from an XML, TXT, or CSV file exported from MarkVision or other systems. 1 Click the Device Groups tab - Lexmark C925 | Lexmark Document Distributor - Page 98
printers Before a solution can be deployed to a printer, the printer must be discovered as part of a device group. Printers may be manually specific Count to launch the Missing Devices task. For more information, see "Discovering missing printers" on page 98. Discovering missing printers If a printer - Lexmark C925 | Lexmark Document Distributor - Page 99
the discovery task, and then click Next. The list does not appear if a specific device group is selected in the Device Groups list. 7 Enter a start date and a solution to a device group creates profiles on the printers in the group that allow users to execute jobs using the solution. Note: It is - Lexmark C925 | Lexmark Document Distributor - Page 100
Web Server, and then click Settings > General Settings > Home screen customization. • If a printer is assigned to more than one device group with a custom home screen configured, then the last policy update determines which home screen is used. If multiple device group membership is necessary, it is - Lexmark C925 | Lexmark Document Distributor - Page 101
Held Jobs - Held Jobs - Held Faxes - Usb Drive - Bookmarks - Jobs by user - Lock Device - Copy - Fax - Email - Forms - Printer Panel Show a list of Profiles N/A profiles Profiles Profiles Execute a Single Profile specific profile Single Profile Single Profile Single Profile Override - Lexmark C925 | Lexmark Document Distributor - Page 102
Drive - Bookmarks - Jobs by user - Lock Device - Copy - Fax - Ftp - Email - Held Jobs Show a list of profiles Profiles Profiles N/A Execute a specific selected Shortcut, then type the number of the shortcut. Note: When updating the shortcut number of a profile in the Solution settings, make - Lexmark C925 | Lexmark Document Distributor - Page 103
selected will be resized to the following dimensions for each device class. For best results, resize or crop source images to the correct size before use. - e‑Task-120 x 80 pixels - e‑Task 2, e‑Task 2+, and SFP e‑Task 2+-120 x 75 pixels - e‑Task 3-172 x 254 pixels - X642-120 x 55 pixels f To apply - Lexmark C925 | Lexmark Document Distributor - Page 104
may need to increase the default timeout for policy updates using the PolicyUpdate service on the Services tab in order to allow enough time for the policy update to complete. If you do not want to validate eSF application deployment on each printer, then see "Disabling validation of eSF application - Lexmark C925 | Lexmark Document Distributor - Page 105
updating policies for printers in multiple device groups, then select the device groups for the policy update task in the main section. The list does not appear if a specific click Apply: • To secure only the credentials such as user name and password of the session, select the Enabled for - Lexmark C925 | Lexmark Document Distributor - Page 106
maintenance and troubleshooting, rather than the setup and ordinary maintenance that are managed through device groups. Searching for devices Before performing device‑specific group that contains the printer, then any changes made will be overwritten during the next policy update. • LMC cannot access - Lexmark C925 | Lexmark Document Distributor - Page 107
. 2 Search for printers. 3 Select device cancel editing, click Reset. 6 If multiple Update from the Tasks list. 5 Click Update Policy. Note: After policies are updated, the Policy Update status appears and shows the number of devices that failed to update, if applicable. Click Failed Devices Count - Lexmark C925 | Lexmark Document Distributor - Page 108
Managing device groups and devices 108 Notes: • Removing a device from the system does not remove profiles that have been deployed to the device, reverse any home screen modifications, or remove eSF applications installed with any solution. • If a removed device is still included in a discovery - Lexmark C925 | Lexmark Document Distributor - Page 109
Lexmark Document Server Printer Port-This is a port monitor that allows users to submit documents to LDD by printing from any Windows application to a print queue assigned to the port. Printed • Only solutions developed specifically for use with software updates are not used with software clients. - Lexmark C925 | Lexmark Document Distributor - Page 110
Service provides prompting capability to Lexmark Document Server Printer Port clients. From the port monitor, the following prompts are supported the end user is asked whether to continue or not. When the user reaches the last prompt, a summary dialog of the answers appears. The user can then choose - Lexmark C925 | Lexmark Document Distributor - Page 111
, or in addition to, printers) may be made available to updates for the .NET framework are installed. 8 When using Lexmark Document Server Ports, add print queues assigned to the appropriate Lexmark Document Server Port on each client computer or print server. 9 Test all print queues that use Lexmark - Lexmark C925 | Lexmark Document Distributor - Page 112
in the group access to the solution on the server, which allows users of these software clients to execute jobs using the solution. 1 Click the click Finish. Installing client software Do the following on a client computer or print server: 1 From the LDD installation package, run Setup.exe. 2 Click - Lexmark C925 | Lexmark Document Distributor - Page 113
Port. Note: If you do not have a specific print driver that you plan to use with the Lexmark Document Server Printer port, then you can use the PCL or PostScript Lexmark Universal Driver appropriate for your operating system, available at http://support.lexmark.com. 2 Make sure at least one server - Lexmark C925 | Lexmark Document Distributor - Page 114
of a profile, see the Lexmark Document Distributor SDK Guide. • If the server is print driver, and then click Next. For more information, see the documentation that came with the printer or print driver. 12 If you are asked whether to keep the existing driver, then select Keep existing driver - Lexmark C925 | Lexmark Document Distributor - Page 115
right‑click an LDD print queue, and then click Properties. Note: When using Windows Vista or Windows Server 2008 with User Account Control enabled, click Run as administrator > Properties. 2 Click the Ports tab. 3 Select Enable printer pooling. 4 Click Add Port. 5 Select Lexmark Document Server Port - Lexmark C925 | Lexmark Document Distributor - Page 116
Document Distributor solutions 116 Testing and using Lexmark Document Distributor solutions Using a solution from a printer After a solution is deployed to a printer, a profile is available on the printer that allows users to access the solution. If the profile that you want appears on the - Lexmark C925 | Lexmark Document Distributor - Page 117
in Windows, click File > Print. 2 Select the printer associated with the Lexmark Document Server port and the profile you want to use. 3 To configure print options, click Properties, Preferences, Options, or Setup. See the documentation that came with the printer or print driver for more information - Lexmark C925 | Lexmark Document Distributor - Page 118
Testing and using Lexmark Document Distributor solutions 118 Using Select'N'Send Using the Select'N'Send GUI The GUI version of Select 'N' Send is useful for providing users access to a selection of LDD profiles and allowing users to submit a variety of documents and document types to the LDD - Lexmark C925 | Lexmark Document Distributor - Page 119
Document Distributor onto the file sendservent.exe or to a shortcut pointing to that file. 2 From the Lexmark Select'N'Send window, select a Lexmark Document Server. If the client software is newly installed, then the list is empty. Do the following to add a new server: a Click Setup. b From - Lexmark C925 | Lexmark Document Distributor - Page 120
Testing and using Lexmark Document Distributor solutions 120 d Click OK to exit the Server Setup dialog. e such as Windows Small Business Server, or for creating batch files that help users submit specific files using specific profiles. Use this command to run the command line version of Select'N' - Lexmark C925 | Lexmark Document Distributor - Page 121
Testing and using Lexmark Document Distributor solutions 121 • To associate the script with a software or a script that runs a report with server‑specific information, then click Run on All Servers. 8 If the script uses information supplied in the Additional Options field, then type the necessary - Lexmark C925 | Lexmark Document Distributor - Page 122
is recorded in the file lsas.log in the folder Lexmark\Solutions\tomcat \logs where the server is installed. Open the file in a text editor to view the log. The default message severity for recording is warn. When troubleshooting a problem, the message priority can be changed to debug to capture - Lexmark C925 | Lexmark Document Distributor - Page 123
In the address field of your Web browser, type http://printer‑IP/se, where printer‑IP is the printer IP address or host name. 2 Click Embedded Solutions > Log File. By default, debugging messages are not recorded. When troubleshooting a problem, you can enable debugging entries in the log to capture - Lexmark C925 | Lexmark Document Distributor - Page 124
Troubleshooting 124 Troubleshooting Solving problems with LMC The browser displays a 5yy error when accessing LMC When services are starting on the LDD system or the system is under a heavy processing load, your browser may display a 5yy error, such as "500 Internal Server Error" or "503 Service - Lexmark C925 | Lexmark Document Distributor - Page 125
Troubleshooting Web browser. 2 If you are running a PDF report, then make sure Adobe Reader is installed. User cannot access some tasks in LMC Check with the administrator solution. 1 Contact Lexmark Professional Services for assistance in manually removing the solution that caused the problem. 2 Contact the - Lexmark C925 | Lexmark Document Distributor - Page 126
Troubleshooting 126 3 Select the tasks that do not respond, and then click Stop Task. Solving problems with discovery Discovery and policy updates waiting for non‑responsive printers during policy updates, reduce the timeout per device using the PolicyUpdate service on the Services tab. Note: If - Lexmark C925 | Lexmark Document Distributor - Page 127
Troubleshooting 127 Solving server and printer problems One or more servers cannot be set online Try (s). One or more servers cannot be set offline From the Windows Services control panel, make sure the Lexmark Solutions Apache Agent service is running. Error in importing a license Try one or more - Lexmark C925 | Lexmark Document Distributor - Page 128
Troubleshooting 128 LDSS Server is unavailable message appears on the printer control panel 1 Make sure the system has been running long enough for all services to start. It may take several minutes to start all services when the LDD system is first booted. If the system was recently booted, then - Lexmark C925 | Lexmark Document Distributor - Page 129
. c Select No Security from the Firmware Updates drop‑down menu, and then click Submit. 2 In LMC, perform a policy update. For more information, see "Updating policies for device groups" on page 104. or Install the Advanced Prompting Bundle manually: a Type the printer IP address or host name in the - Lexmark C925 | Lexmark Document Distributor - Page 130
class tab that matches the device class of the printer. For more information about device classes, see "Supported printers" on page 13. 5 Select the Use this . • Make sure the printer Access Controls are not preventing policy updates from working correctly: 1 Type the printer IP address or host name - Lexmark C925 | Lexmark Document Distributor - Page 131
Troubleshooting 131 • If you are using custom icons, then use smaller files. • Make sure your printer has the latest firmware updates. For more information, contact Lexmark Professional Services. Policy updates failed for a printer If access controls on an e‑Task 2+ or e‑Task 3 printer that is not - Lexmark C925 | Lexmark Document Distributor - Page 132
Management. c Select No Security from the Firmware Updates drop‑down menu. d Click Submit. 4 In LMC, perform a policy update. For more information, see "Updating policies for device groups" on page 104. or Install the Advanced Prompting Bundle manually: a Type the printer IP address or host name in - Lexmark C925 | Lexmark Document Distributor - Page 133
Troubleshooting 133 Solving problems with client software Cannot create new Lexmark Document Server ports 1 Make sure at least : Create a new print queue using the Lexmark Document Server port when User Account Control is enabled: 1 In the Printers folder, right‑click Add Printer. 2 Click Run as - Lexmark C925 | Lexmark Document Distributor - Page 134
Troubleshooting 134 3 Follow the instructions on the computer screen, clicking Continue for any User Account Control prompts. For more information, see "Adding LDD printers on a client workstation or print server" on page 113. Configure or add a Lexmark Document Server port in an existing print - Lexmark C925 | Lexmark Document Distributor - Page 135
Troubleshooting 135 3 Select the Spool print documents so program finishes printing faster and Start printing after last page is spooled check boxes. 4 Click OK. • If you are using Microsoft Word and a solution always receives a page count of 1, see the Microsoft Knowledge Base article KB919736 - Lexmark C925 | Lexmark Document Distributor - Page 136
in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user's responsibility. For Lexmark technical support, visit support.lexmark.com. For information on supplies and downloads, visit www.lexmark.com. If you don't have access to - Lexmark C925 | Lexmark Document Distributor - Page 137
/or other materials provided with the distribution. 3 The end-user documentation included with the redistribution, if any, must include the DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED - Lexmark C925 | Lexmark Document Distributor - Page 138
Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable - Lexmark C925 | Lexmark Document Distributor - Page 139
to use the trade names, trademarks, service marks, or product names of the charge a fee for, acceptance of support, warranty, indemnity, or other of purpose be included on the same "printed page" as the copyright notice for specific language governing permissions and limitations under the License. - Lexmark C925 | Lexmark Document Distributor - Page 140
a print server 113 adding licenses to a server 78 adding printers to a server 77 adding servers after initial installation 59 adding software client license to an existing server 71 adjusting limits on concurrent jobs 64 Advance Prompting Bundle updating 63 Advanced Prompting Bundle troubleshooting - Lexmark C925 | Lexmark Document Distributor - Page 141
unexpectedly 133 exporting system status information 57 E‑Forms tab tasks 52 e‑forms virtual printer license adding to an existing server 71 e‑mail configuring connection to an SMTP server 66 F failed policy updates 131 FileNet 17 finding the host ID 22, 68 formsets troubleshooting, upload 125 - Lexmark C925 | Lexmark Document Distributor - Page 142
jobs 65 configuring chunk size 66 inaccurate page counts troubleshooting 134 increasing LDD print queue availability using printer pooling 115 initial setup clustering 35 installing database without clustering 33 installing LDD supported ECM platforms 17 upgrading 40 installing LDD components - Lexmark C925 | Lexmark Document Distributor - Page 143
specific devices 107 viewing printers with outdated policies 99 policies, device updating 107 policy updates configuring chunk size 66 configuring timeout 96 scheduling 104 troubleshooting 126, 131 policy updates failed for a printer 131 ports used by LDD system 21 ports used by LDD system 21 print - Lexmark C925 | Lexmark Document Distributor - Page 144
‑communicating servers 57 repairing common problems 77 setting online or offline 57 troubleshooting 127 tuning the load balancer updates 96 Services tab tasks 52 setting server status 57 setting up software clients, overview 110 SharePoint 17 silent installation 39 single‑function printers supported - Lexmark C925 | Lexmark Document Distributor - Page 145
sizing guidelines 31 system status 54 System tab changing the administrator user name 46 managing scheduled tasks 57 viewing and changing server status 57 System tab tasks 53 T tasks System tab 53 timeout configuring for policy updates 96 troubleshooting 500 Internal Server Error 124 503 Service - Lexmark C925 | Lexmark Document Distributor - Page 146
components 62 updating device policies 107 updating policies for device groups 104 updating the user cannot access some tasks in LMC 125 user name changing the administrator user name 46 using a solution from a printer 116 using built‑in reports 81 using included subreports 85 using LDD print
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Document Distributor 4.6.02
Administrator's Guide
October 2011
www.lexmark.com