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Lexmark CX517 User Guide - Page 306

Solving scanner problems, Cannot scan from a computer, Scan job was not successful

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Troubleshooting 306 Solving scanner problems Cannot scan from a computer Action Yes Step 1 Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. No Go to step 2. Does Ready appear before scanning the job? Step 2 Clear the error Turn off the printer, then wait for about 10 seconds, and then turn message. the printer back on. Go to step 3. Is there an error message on the printer display? Step 3 Check the cable connections between the printer and the print server to make sure they are secure. Contact customer support. For more information, see the setup documentation that came with the printer. Tighten the cable connections. Are the cable connections between the printer and the print server secure? Scan job was not successful Action Yes Step 1 Go to step 2. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. No Connect the cables properly. Are the cables securely connected? Step 2 Check if the file name is already in use. Change the file name. Go to step 3. Is the file name already in use? Step 3 Close the file you are Go to step 4. Check if the document or photo you want to scan is open in another scanning. application or being used by another user. Is the file you want to scan open by another application or user?

Section	Page
Contents	2
Safety information	7
Conventions	7
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	13
Using the ADF and scanner glass	14
Understanding the printer control panel	15
Using the printer control panel	15
Understanding the home screen	15
Understanding the colors of the Sleep button and indicator lights	17
Using the touch-screen buttons	18
Setting up and using the home screen applications	20
Finding the IP address of the computer	20
Finding the IP address of the printer	20
Accessing the Embedded Web Server	20
Customizing the home screen	21
Understanding the different applications	21
Activating the home screen applications	22
Finding information about the home screen applications	22
Setting up Forms and Favorites	22
Setting up Card Copy	23
Using MyShortcut	23
Setting up Multi Send	24
Setting up Scan to Network	24
Setting up Remote Operator Panel	25
Exporting and importing a configuration	26
Additional printer setup	27
Installing internal options	27
Available internal options	27
Accessing the controller board	27
Installing a memory card	30
Installing an optional card	32
Installing hardware options	33
Order of installation	33
Installing optional trays	34
Attaching cables	36
Setting up the printer software	37
Installing the printer software	37
Adding available options in the print driver	38
Networking	38
Preparing to set up the printer on an Ethernet network	38
Preparing to set up the printer on a wireless network	39
Connecting the printer using the Wireless Setup Wizard	40
Connecting the printer to a wireless network using Wi-Fi Protected Setup	40
Connecting the printer to a wireless network using the Embedded Web Server	41
Verifying printer setup	41
Printing a menu settings page	42
Printing a network setup page	42
Loading paper and specialty media	43
Setting the paper size and type	43
Configuring Universal paper settings	43
Loading the 250- and 550-sheet tray	43
Loading the manual feeder	46
Loading the 650-sheet duo tray	47
Loading the multipurpose feeder	48
Linking and unlinking trays	50
Linking and unlinking trays	50
Creating a custom name for a paper type	51
Assigning a custom paper type	51
Configuring a custom name	52
Paper and specialty media guide	53
Using specialty media	53
Tips on using letterhead	53
Tips on using transparencies	55
Tips on using envelopes	55
Tips on using labels	55
Tips on using card stock	56
Paper guidelines	56
Paper characteristics	56
Unacceptable paper	57
Selecting paper	57
Selecting preprinted forms and letterhead	58
Using recycled paper and other office papers	58
Storing paper	59
Supported paper sizes, types, and weights	59
Supported paper sizes	59
Supported paper types and weights	61
Printing	63
Printing forms	63
Printing a document	63
Printing from a computer	63
Printing in black and white	63
Adjusting toner darkness	63
Using Max Speed and Max Yield	64
Printing from a flash drive	65
Printing from a flash drive	65
Supported flash drives and file types	66
Printing from a mobile device	66
Printing from a mobile device using Mopria Print Service	66
Printing from a mobile device using Google Cloud Print	67
Printing from a mobile device using AirPrint	67
Printing from a mobile device using Lexmark Mobile Print	67
Printing confidential and other held jobs	68
Storing print jobs in the printer	68
Printing held jobs	68
Modifying confidential print settings	69
Printing information pages	69
Printing a font sample list	69
Printing a directory list	69
Canceling a print job	69
Canceling a print job from the printer control panel	69
Canceling a print job from the computer	70
Copying	71
Making copies	71
Making a quick copy	71
Copying using the ADF	71
Copying using the scanner glass	72
Copying photos	72
Copying on specialty media	72
Copying on transparencies	72
Copying on letterhead	73
Creating a copy shortcut using the printer control panel	73
Customizing copy settings	74
Copying to a different size	74
Making copies using paper from a selected tray	74
Copying different paper sizes	74
Copying on both sides of the paper (duplexing)	75
Reducing or enlarging copies	76
Adjusting copy quality	76
Collating copies	77
Placing separator sheets between copies	77
Copying multiple pages onto a single sheet	78
Creating a custom copy job	78
Placing information on copies	79
Placing a header or footer on pages	79
Placing an overlay message on each page	79
Canceling a copy job	80
Canceling a copy job while the original document is in the ADF	80
Canceling a copy job while copying pages using the scanner glass	80
Canceling a copy job while pages are being printed	80
Understanding the copy options	80
Copy from	80
Copy to	80
Scale	81
Darkness	81
Copies	81
Sides (Duplex)	81
Collate	81
Content	81
Color	82
Save As Shortcut	82
Using the advanced options	82
E-mailing	84
Setting up the printer to e-mail	84
Setting up the e-mail function	84
Configuring e-mail settings	84
Creating an e-mail shortcut	85
Creating an e-mail shortcut using the Embedded Web Server	85
Creating an e-mail shortcut using the printer control panel	85
E-mailing a document	86
Sending an e-mail using the printer control panel	86
Sending an e-mail using a shortcut number	86
Sending an e-mail using the address book	86
Customizing e-mail settings	87
Adding e-mail subject and message information	87
Changing the output file type	87
Canceling an e-mail	88
Understanding the e-mail options	88
Recipient(s)	88
Subject	88
Message	88
File Name	88
Original Size	88
Resolution	88
Color	88
Content	88
Darkness	89
Send As	89
Page Setup	89
Scan Preview	90
Save As Shortcut	90
Using the advanced options	90
Faxing	91
Setting up the printer to fax	91
Initial fax setup	91
Choosing a fax connection	92
Setting up fax using a standard telephone line	92
Setting up fax using digital subscriber line	96
Setting up fax using VoIP telephone service	98
Setting up fax using cable modem connection	99
Setting up fax in countries or regions with different telephone wall jacks and plugs	101
Connecting to a distinctive ring service	105
Setting the outgoing fax name and number	105
Setting the date and time	106
Configuring the printer to observe daylight saving time	106
Sending a fax	106
Sending a fax using the printer control panel	106
Sending a fax using the computer	107
Sending a fax using a shortcut number	107
Sending a fax using the address book	108
Sending a fax at a scheduled time	108
Creating shortcuts	108
Creating a fax destination shortcut using the Embedded Web Server	108
Creating a fax destination shortcut using the printer control panel	109
Customizing fax settings	109
Changing the fax resolution	109
Making a fax lighter or darker	110
Viewing a fax log	110
Blocking junk faxes	110
Canceling an outgoing fax	111
Canceling a fax while the original documents are still scanning	111
Canceling a fax after the original documents have been scanned to memory	111
Holding and forwarding faxes	111
Holding faxes	111
Forwarding a fax	112
Understanding the fax options	112
Resolution	112
Darkness	112
Page Setup	113
Content	113
Color	113
Delayed Send	113
Scan Preview	113
Using the advanced options	114
Scanning	115
Using Scan to Network	115
Scanning to an FTP address	115
Creating shortcuts	115
Creating an FTP shortcut using the Embedded Web Server	115
Creating an FTP shortcut using the printer control panel	116
Scanning to an FTP address	116
Scanning to an FTP address using the printer control panel	116
Scanning to an FTP address using a shortcut number	116
Scanning an FTP using the address book	117
Scanning to a computer or flash drive	117
Scanning to a computer using the Embedded Web Server	118
Setting up Scan to Computer	119
Scanning to a flash drive	119
Understanding the scan options	119
FTP	119
File Name	119
Original Size	119
Resolution	120
Color	120
Content	120
Darkness	120
Send As	120
Page Setup	121
Scan Preview	121
Save As Shortcut	121
Using the advanced options	121
Understanding the printer menus	122
Menus list	122
Supplies menu	123
Paper menu	123
Default Source menu	123
Paper Size/Type menu	124
Substitute Size menu	127
Paper Texture menu	127
Paper Weight menu	128
Paper Loading menu	130
Custom Types menu	131
Custom Names menu	131
Custom Scan Sizes menu	132
Universal Setup menu	132
Reports menu	133
Network/Ports	134
Active NIC menu	134
Standard Network or Network [x] menu	134
Reports menu	135
Network Card menu	136
TCP/IP menu	136
IPv6 menu	137
Wireless menu	138
AppleTalk menu	139
Standard USB menu	139
SMTP Setup menu	141
Security menu	142
Edit Security Setups menu	142
Miscellaneous Security Settings menu	143
Confidential Print menu	144
Erase Temporary Data Files menu	144
Security Audit Log menu	145
Set Date/Time menu	147
Settings menu	149
General Settings menu	149
Copy Settings menu	157
Fax Settings menu	161
Fax Mode (Analog Fax Setup) menu	161
Fax Mode (Fax Server Setup) menu	169
E-mail Settings menu	171
FTP Settings menu	176
Flash Drive menu	180
OCR Settings menu	185
Print Settings	186
Setup menu	186
Finishing menu	187
Quality menu	189
Job Accounting menu	191
Utilities menu	192
XPS menu	193
PDF menu	193
PostScript menu	193
PCL Emul menu	194
HTML menu	197
Image menu	198
Help menu	198
Saving money and the environment	199
Saving paper and toner	199
Using recycled paper	199
Conserving supplies	199
Saving energy	199
Using Eco-Mode	199
Reducing printer noise	200
Adjusting Sleep mode	201
Using Hibernate mode	201
Setting Hibernate Timeout	201
Using Schedule Power Modes	202
Adjusting the brightness of the printer display	202
Recycling	203
Recycling Lexmark products	203
Recycling Lexmark packaging	203
Returning Lexmark cartridges for reuse or recycling	203
Securing the printer	204
Using the security lock feature	204
Statement of Volatility	204
Erasing volatile memory	205
Erasing non-volatile memory	205
Erasing printer hard disk memory	206
Configuring printer hard disk encryption	206
Finding printer security information	207
Maintaining the printer	208
Cleaning the printer	208
Cleaning the printer	208
Cleaning the scanner glass	209
Checking the status of parts and supplies	210
Checking the status of parts and supplies on the printer control panel	210
Checking the status of parts and supplies from the Embedded Web Server	210
Estimated number of remaining pages	210
Ordering supplies	211
Using genuine Lexmark parts and supplies	211
Ordering toner cartridges	211
Ordering imaging kits	213
Ordering a maintenance kit	213
Ordering a waste toner bottle	214
Storing supplies	214
Replacing supplies	215
Replacing the waste toner bottle	215
Replacing a black and color imaging kit	218
Replacing toner cartridges	226
Replacing a developer unit	228
Moving the printer	234
Moving the printer to another location	234
Shipping the printer	235
Managing the printer	236
Finding advanced networking and administrator information	236
Checking the virtual display	236
Setting up e-mail alerts	236
Viewing reports	237
Configuring supply notifications from the Embedded Web Server	237
Copying printer settings to other printers	238
Restoring factory default settings	238
Clearing jams	239
Avoiding jams	239
Identifying jam locations	240
Paper jam in the standard bin	241
Paper jam in the front door	242
Paper jam in trays	244
Paper jam in the manual feeder	245
Paper jam in the multipurpose feeder	246
Paper jam in the automatic document feeder	247
Troubleshooting	248
Understanding the printer messages	248
Adjusting color	248
Change [paper source] to [custom string]	248
Change [paper source] to [custom type name]	248
Change [paper source] to [paper type] [paper size]	248
Close door	248
Close flatbed cover and load originals if restarting job [2yy.xx]	249
[Color] cartridge low [88.xy]	249
[Color] cartridge nearly low [88.xy]	249
[Color] cartridge very low, [x] estimated pages remain [88.xy]	249
Complex page, some data may not have printed [39]	249
Configuration change, some held jobs were not restored [57]	249
Defective flash detected [51]	250
Disk full [62]	250
Disk must be formatted for use in this device	250
Error reading USB drive. Remove USB.	250
Error reading USB hub. Remove hub.	250
Fax memory full	250
Fax partition inoperative. Contact system administrator.	250
Fax server 'To Format' not set up. Contact system administrator.	251
Fax Station Name not set up. Contact system administrator.	251
Fax Station Number not set up. Contact system administrator.	251
Incompatible tray [x] [59]	251
Incorrect paper size, open [paper source] [34]	251
Insert Tray [x]	251
Insufficient memory, some Held Jobs were deleted [37]	251
Insufficient memory to collate job [37]	252
Insufficient memory to support Resource Save feature [35]	252
Insufficient memory, some held jobs will not be restored [37]	252
Load [paper source] with [custom string]	252
Load [paper source] with [custom type name]	252
Load [paper source] with [paper size]	253
Load [paper source] with [paper type] [paper size]	253
Load Manual Feeder with [custom string]	253
Load Manual Feeder with [custom type name]	253
Load Manual Feeder with [paper size]	254
Load Manual Feeder with [paper type] [paper size]	254
Maintenance kit low [80.xy]	254
Maintenance kit nearly low [80.xy]	254
Maintenance kit very low [80.xy]	254
Memory full [38]	254
Memory full, cannot print faxes	255
Network [x] software error [54]	255
No analog phone line connected to modem, fax is disabled.	255
Non-Lexmark [supply type], see User's Guide [33.xy]	255
Not enough free space in flash memory for resources [52]	255
Printer had to restart. Last job may be incomplete.	256
Reinstall missing or unresponsive [color] cartridge [31.xy]	256
Reinstall missing or unresponsive black and color imaging kit and all cartridges [31.xy]	256
Reload printed pages in Tray [x]	256
Remove defective disk [61]	256
Remove packaging material, [area name]	257
Remove paper from standard output bin	257
Replace all originals if restarting job.	257
Replace jammed originals if restarting job.	257
Replace maintenance kit [80.xy]	257
Replace missing [type] imaging kit [31.xy]	257
Replace missing waste toner bottle [82.xy]	258
Replace [type] imaging kit, 0 estimated pages remain [84.xy]	258
Replace unsupported [color] cartridge [32.xy]	258
Replace unsupported black and color imaging kit [32.xy]	258
Replace waste toner bottle [82.xy]	259
Restore held jobs?	259
Scanner automatic feeder cover open	259
Scanner disabled by admin [840.01]	259
Scanner disabled. Contact system administrator if problem persists. [840.02]	259
Scanner jam, remove all originals from the scanner [2yy.xx]	259
Scanner jam, remove jammed originals from the scanner [2yy.xx]	260
SMTP server not set up. Contact system administrator.	260
Some held jobs were not restored	260
Standard network software error [54]	260
Standard USB port disabled [56]	260
Supply needed to complete job	260
Too many flash options installed [58]	261
Too many trays attached [58]	261
[Type] imaging kit low [84.xy]	261
[Type] imaging kit nearly low [84.xy]	261
[Type] imaging kit very low, [x] estimated pages remain [84.xy]	261
Unformatted flash detected [53]	261
Waste toner bottle nearly full [82.xy]	262
Weblink server not set up. Contact system administrator.	262
Solving printer problems	262
Basic printer problems	262
Printer display is blank	262
The printer is not responding	262
Option problems	264
Cannot detect internal option	264
Cannot detect memory card	265
Tray problems	265
Paper feed problems	266
Jammed pages are not reprinted	266
Paper frequently jams	267
Paper jam message remains after jam is cleared	267
Solving print problems	268
Printing problems	268
Confidential and other held jobs do not print	268
Error message about reading the flash drive appears	269
Incorrect characters print	270
Job prints from the wrong tray or on the wrong paper	270
Large jobs do not collate	271
Multiple-language PDF files do not print	271
Printing slows down	272
Print jobs do not print	272
Print job takes longer than expected	273
Tray linking does not work	274
Unexpected page breaks occur	275
Print quality problems	275
Characters have jagged or uneven edges	275
Clipped pages or images	276
Gray background on prints	277
Horizontal voids appear on prints	278
Incorrect margins on prints	278
Paper curl	279
Print irregularities	280
Print is too dark	282
Print is too light	283
Printer is printing blank pages	284
Printer is printing solid black pages	285
Repeating defects appear on prints	286
Shadow images appear on prints	286
Skewed print	287
Streaked horizontal lines appear on prints	288
Streaked vertical lines appear on prints	289
Toner fog or background shading appears on prints	290
Toner rubs off	291
Toner specks appear on prints	291
Transparency print quality is poor	292
Uneven print density	292
Vertical voids appear on prints	292
Color quality problems	293
FAQ about color printing	293
Prints on color transparencies appear dark when projected	295
The color of the print does not match the color of the original file	296
The print appears tinted	296
Solving copy problems	297