Lexmark CX517 User Guide - Page 307

Troubleshooting 307 Action Yes Step 4 Contact customer Check if either the Append time stamp or the Overwrite existing support. file check box is selected in the destination configuration settings. Is the Append time stamp or Overwrite existing file check box selected in the destination configuration settings? No Select the Append time stamp or Overwrite existing file check box in the destination configuration settings. Scanner unit does not close Action Check if there are obstructions in the scanner unit. a Lift the scanner unit. b Remove any obstruction keeping the scanner unit open. c Lower the scanner unit. Did the scanner unit close correctly? Yes The problem is solved. No Contact customer support. Scanning takes too long or freezes the computer Action Step 1 Check if other applications are interfering with the scan. Close all applications that are not being used. Yes Go to step 2. No The problem is solved. Does scanning still take too long or freeze the computer? Step 2 Select a lower scan resolution. Contact customer The problem is support. solved. Does scanning still take too long or freeze the computer? Poor scanned image quality Action Step 1 Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Check the quality of the original document. Is the quality of the original document satisfactory? Yes Clear the error message. No Go to step 2. Go to step 3. Increase the scan resolution settings for a higher‑quality output.