Lexmark W840N User's Guide
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- Lexmark W840N | User's Guide - Page 1
W840 User's Guide March 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.com - Lexmark W840N | User's Guide - Page 2
described in the operating instructions, to a professional service person. • This product is designed, tested, and approved to meet strict global safety standards with the use of specific Lexmark components. The safety features of some parts may not always be obvious. Lexmark is not responsible for - Lexmark W840N | User's Guide - Page 3
35 Supported print media ...35 Selecting print media ...42 Storing print media ...47 Avoiding jams ...47 Chapter 6: Printing ...49 Loading standard or optional 500-sheet trays 49 Loading the multipurpose feeder ...52 Loading the 2000-sheet dual input trays ...55 Loading the 2000-sheet high capacity - Lexmark W840N | User's Guide - Page 4
and trays ...74 Understanding jam messages ...75 Clearing printer jams ...75 Clearing staple jams ...92 Chapter 9: Troubleshooting 94 Online customer support ...94 Calling for service ...94 Checking an unresponsive printer ...94 Printing multiple-language PDFs ...95 Solving printing problems ...95 - Lexmark W840N | User's Guide - Page 5
Contents Notices ...112 Index ...117 5 - Lexmark W840N | User's Guide - Page 6
something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software. Printer overview CAUTION: Do not set up this product or make any electrical or cabling connections, such - Lexmark W840N | User's Guide - Page 7
unit and finisher) Bridge unit assembly* (used in conjunction with finisher) Duplex unit* Multipurpose feeder Finisher* Operator panel Tray 5* (2000-sheet high capacity feeder) Tray 1 and Tray 2 (500-sheet trays) Tray 3 and Tray 4* (500-sheet trays or 2000-sheet dual input trays) Printer - Lexmark W840N | User's Guide - Page 8
[x] Standard USB USB [x] Front USB Parallel Parallel [x] Serial [x] NetWare AppleTalk LexLink Security Max Invalid PIN Job Expiration Help Print All Print Quality Printing Guide Supplies Guide Media Guide Print Defects Menu Map Information Guide Connection Guide Moving Guide Printer overview 8 - Lexmark W840N | User's Guide - Page 9
is not ready. Press the Stop button to stop the mechanical operation of the printer. After pressing Stop, the message Stopping appears. When the printer has stopped, the status line in the operator panel will show Stopped, and a list of options will appear. The Up or Down buttons are used to move up - Lexmark W840N | User's Guide - Page 10
the Supplies (Warnings) status. If multiple warnings are present, each warning will be separated by a comma. The other three lines of the display are the body of the screen. This is where you view printer status, supplies messages, show-me screens, and make selections. 250 Paper Jam Understanding - Lexmark W840N | User's Guide - Page 11
are also available in downloadable software packages on the Lexmark Web site at www.lexmark.com. Using Windows Server 2003, Windows 2000, Windows XP, Windows 98 SE, Windows Me, or Windows NT Note: Install the printer software before connecting the USB cable. 1 Insert the drivers CD. If the CD - Lexmark W840N | User's Guide - Page 12
-click Add Printer. Note: USB support is not available for Windows 95 and Windows 98 (first edition) operating systems. 4 When prompted, select Local printer. 5 Click Have Disk. Note: Some Windows operating systems require that the user has administrative access to install printer drivers on the - Lexmark W840N | User's Guide - Page 13
following restrictions: • Maximum baud rate supported is 115,200. • Data the printer to the Ready state. 7 Print a printer. Note: Windows 95 and Windows 98 (first edition) users should follow the installation directions in Using Windows 95 and Windows 98 (first edition). 1 Insert the drivers - Lexmark W840N | User's Guide - Page 14
printer from the list, and click Add Printer. 8 Expand the printer item listed printed previously. 6 Click OK, and close all the windows. 7 Print a test page to verify printer installation. a Click Start Æ Settings Æ Printers. b Select the printer just added. c Click File Æ Properties. d Click Print - Lexmark W840N | User's Guide - Page 15
the user password, and downloadable software package on the Lexmark Web site at www.lexmark.com. 4 Do one of the following: • If the USB-attached printer appears in the Printer List, quit Print Center or Printer Setup Utility. A queue has been created for the printer. • If the USB-attached printer - Lexmark W840N | User's Guide - Page 16
. The UNIX/Linux User's Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments. All the printer driver packages support local printing using a parallel connection. The driver package for Sun Solaris supports USB connections to Sun - Lexmark W840N | User's Guide - Page 17
drop may not be active, or the network cable may be malfunctioning. Consult a system support person for a solution, and print another network setup page to verify that the printer is connected to the network. Assigning a printer IP address If the network is using DHCP, an IP address is automatically - Lexmark W840N | User's Guide - Page 18
Updated system and custom drivers are available on the Lexmark Web site at www.lexmark.com. Supported network printer ports • Microsoft Standard TCP/IP port-Windows 2000, Windows XP, and Windows Server 2003 • LPR-Windows NT 4.0 • Lexmark Enhanced TCP/IP port-Windows 98 SE/Me, Windows NT 4.0, Windows - Lexmark W840N | User's Guide - Page 19
USB. • Printer drivers are installed on the computer attached to the printer. • During driver installation, the printer is set up to be "shared" so that other network computers can print to it. Operating system Go to page Windows 98 SE, 19 Windows NT 4.0, Windows Me, Windows 2000, Windows XP - Lexmark W840N | User's Guide - Page 20
Installing drivers for network printing Shared printing using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 Note: Install the printer software before connnecting the USB cable. After connecting the printer to a Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 - Lexmark W840N | User's Guide - Page 21
Select whether this printer will be the default printer for the client, and click Finish. 9 Print a test page to verify printer installation. Configuring Drag'N'Print Note: Drag'N'Print™ support is not available for all printers. For detailed configuration instructions, launch the drivers CD, click - Lexmark W840N | User's Guide - Page 22
Install screen, click Install. g Enter the user password, and click OK. All the necessary software is installed on the computer. h Click Close when installation is complete. Step 2: Create a print queue in Print Center or Printer Setup Utility Using AppleTalk Printing Follow these steps to create - Lexmark W840N | User's Guide - Page 23
If the PPD file displayed in the Summary window is correct for the printer, then printer setup is complete. • If the PPD file displayed in the Summary window is not correct for the printer, delete the printer from the printer list in Print Center or Printer Setup Utility, and repeat Step 1: Install - Lexmark W840N | User's Guide - Page 24
provide a printer driver package for each supported UNIX and Linux platform. The User's Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments. These packages are available for download from the Lexmark Web site. The driver package - Lexmark W840N | User's Guide - Page 25
power cord before continuing. You can customize the printer memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: • Memory cards - Printer memory - Flash memory • Firmware cards - Bar Code - Forms - IPDS and SCS/TNe - Lexmark W840N | User's Guide - Page 26
You must access the printer system board to install printer memory, flash memory, a hard disk, or an option card. CAUTION: Turn the printer off, and unplug the power cord before continuing. 1 Loosen the screws on the access panel located on the back side of the printer. 2 Remove the panel from the - Lexmark W840N | User's Guide - Page 27
Installing options Use the illustration to locate the connector for the option you want to install. Hard disk connector Option card connector Flash memory or firmware card connectors Printer memory card connector Accessing the printer system board 27 - Lexmark W840N | User's Guide - Page 28
printer memory card. Note: Memory cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access panel. (See Accessing the printer system board.) 2 Push open the latches on both ends of the memory card connector. 3 Unpack the memory card. Warning: Printer - Lexmark W840N | User's Guide - Page 29
memory or firmware card Note: Flash memory and firmware cards designed for other Lexmark printers may not work with your printer. 1 Remove the system board access panel. (See Accessing the printer system board.) 2 Unpack the flash memory or firmware card. Warning: Flash memory and firmware cards - Lexmark W840N | User's Guide - Page 30
Installing an option card Warning: Option cards are easily damaged by static electricity. Touch something metal such as the printer frame before you touch a memory card. Note: You need a small Phillips screwdriver to attach the option card to the system board. 1 Remove the system board access - Lexmark W840N | User's Guide - Page 31
Installing options 6 Align the connection points on the card with the connector on the system board, and push the card firmly into the system board connector. 7 Insert the screws saved from the cover plate (or the extra screws shipped with the card). 8 Tighten the screws to secure the card. - Lexmark W840N | User's Guide - Page 32
disk Note: You need a small Phillips screwdriver to attach the hard disk to the mounting plate. 1 Remove the system board access panel. (See Accessing the printer system board.) 2 Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package. 3 Align the ribbon cable - Lexmark W840N | User's Guide - Page 33
Installing options 7 Press the ribbon cable connector into the connector on the system board. 8 Press the three posts on the mounting plate into the holes on the system board. The hard disk snaps into place. Installing a hard disk 33 - Lexmark W840N | User's Guide - Page 34
options Replacing the access panel After you have installed options on the printer system board, follow these steps to reattach the access panel. 1 Align the tabs on the right side of the access panel with the slots on the printer. 2 Slide the panel to the right and towards the printer. 3 Tighten - Lexmark W840N | User's Guide - Page 35
and caring for media. • Supported print media • Selecting print media • Storing print media • Avoiding jams For more details about the types of paper and specialty media your printer supports, see the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com. We recommend that - Lexmark W840N | User's Guide - Page 36
feeder 2000-sheet dual input trays (option) 2000-sheet high capacity feeder (option) Duplex unit (option) 500-sheet standard output bin 300-sheet second exit output bin3 Understanding paper and specialty media guidelines Print media sizes - indicates support Print media size Dimensions A3 297 - Lexmark W840N | User's Guide - Page 37
7 ¾ Envelope 10 Envelope DL Envelope C5 Envelope Other Envelope * Paper passes to the finisher bin without being stapled or offset. Standard* Bin 2 Offset Staple Punch Supported print media 37 - Lexmark W840N | User's Guide - Page 38
-edge Short-edge Short-edge Short-edge Long-edge Long-edge Size supports duplex DL Envelope Landscape Long-edge C5 Envelope Landscape Long-edge Other Envelope Portrait Short-edge 1 Feed orientation indicates how the printer will place the image on the page, not whether the physical page - Lexmark W840N | User's Guide - Page 39
-sheet dual input trays 2000-sheet high capacity feeder Duplex unit Standard output bin Second exit output bin Standard Offset Stapled Hole Punch Understanding paper and specialty media guidelines Print media types Finisher Print media Paper Card stock Transparencies Paper labels Bond Envelope - Lexmark W840N | User's Guide - Page 40
Multipurpose feeder 2000-sheet dual input trays 2000-sheet high capacity feeder Duplex unit Understanding paper and specialty media guidelines Print media weights Print media weight Print media Type Paper Xerographic or business paper • Tray 1: 64 to 105 g/m2 grain long (17 to 28 lb bond - Lexmark W840N | User's Guide - Page 41
Media weights supported in the finisher Print media Paper Card stock- maximum (grain long) Card stock- maximum (grain short) Transparencies Integrated forms Labels - upper limit Envelopes Type Xerographic or business paper Index Bristol Tag Cover Index Bristol Tag Cover Laser printer Pressure - Lexmark W840N | User's Guide - Page 42
high capacity feeder on page 56 Paper characteristics The following paper characteristics affect print quality and reliability. It is recommended that these guidelines are followed when evaluating new paper stock. For detailed information, see the Card Stock & Label Guide available on the Lexmark - Lexmark W840N | User's Guide - Page 43
(16 lb) • Multiple-part forms or documents Selecting paper Proper paper loading helps prevent jams and ensures trouble-free printing. To help avoid jams or poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended print side of the paper. This information is - Lexmark W840N | User's Guide - Page 44
; mixing results in jams. • Do not use coated papers unless they are specifically designed for electrophotographic printing. • Do not forget to change the Paper Size setting when using a source that does not support auto size sensing. • Do not remove trays while a job is printing or Busy appears on - Lexmark W840N | User's Guide - Page 45
Loading the multipurpose feeder on page 52 for instructions on loading envelopes. When printing on envelopes: • To achieve the best possible print quality, use only high-quality envelopes that are designed for use in laser printers. • Set the Paper Source in the Paper menu based on the source in use - Lexmark W840N | User's Guide - Page 46
Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/publications. After printing approximately 10,000 pages of labels (or each time you replace the toner cartridge), complete the following steps to maintain printer feeding reliability: 1 Print five sheets of paper. 2 Wait - Lexmark W840N | User's Guide - Page 47
on top of the media packages. • Store paper in its original wrapper until you load it into the printer. Avoiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Supported print media on page 35 for more information. Note - Lexmark W840N | User's Guide - Page 48
source according to your simplex or duplex needs. • Keep print media stored in an acceptable environment. See Storing print media on page 47. • Do not remove trays during a print job. • Push all trays in firmly after loading them. • Make sure the guides in the trays are properly positioned for the - Lexmark W840N | User's Guide - Page 49
input trays and the 2000-sheet high capacity feeder are different than the steps for loading a 500-sheet tray. To load print media: Note: Do not remove a tray when a job is printing or when the operator panel indicator light is blinking. Doing so may cause a jam. 1 Pull out the tray. Printing 49 - Lexmark W840N | User's Guide - Page 50
Letter or A4 size media in the short-edge feed position, see Loading Letter or A4 size print media in the short-edge feed orientation on page 58. Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams. Loading standard or optional 500-sheet trays 50 - Lexmark W840N | User's Guide - Page 51
Printing 6 Squeeze the side guide tab, and slide the guide until it lightly rests against the edge of the media. 7 Insert the tray. Loading standard or optional 500-sheet trays 51 - Lexmark W840N | User's Guide - Page 52
, and how to load letterhead paper for simplex and duplex printing. To load print media: Note: Do not add or remove print media when the printer is printing from the multipurpose feeder or when the operator panel indicator light is blinking. Doing so may cause a jam. 1 Lower the multipurpose feeder - Lexmark W840N | User's Guide - Page 53
Printing 2 Pull the tray extension out. Note: Do not place objects on the multipurpose feeder. Also, avoid pressing down or applying excessive force on it. 3 Slide the width guides to the outside of the feeder. 4 Flex the sheets or envelopes back and forth to loosen them, then fan them. Do not fold - Lexmark W840N | User's Guide - Page 54
Slide the width guides until they lightly rest against the edge of the media. 7 Set the Paper Size and Paper Type for the multipurpose feeder (MP Feeder Size and MP Feeder Type) to the correct value for the print media you loaded. a Press on the operator panel. b Press until Paper Menu appears, and - Lexmark W840N | User's Guide - Page 55
Printing Loading the 2000-sheet dual input trays The 2000-sheet dual input drawer includes two trays: an 850-sheet tray and an 1150-sheet tray. Although the trays are different in appearance, they both load the same way. 1 Pull out the tray. 2 Squeeze the front guide tab, and slide the guide to the - Lexmark W840N | User's Guide - Page 56
side up. Note: Make sure the print media is below the max fill line on the rear guide. Overloading may cause jams. 5 Insert the tray into the printer. Loading the 2000-sheet high capacity feeder The high capacity feeder can hold 2000 sheets of Letter, A4, Executive, and JIS B5 paper (75 g/m2 [20 lb - Lexmark W840N | User's Guide - Page 57
Load print media in the tray with the print side down. • Place pre-punched paper with the holes toward the left side of the tray. • Place letterhead (or the top of the page) toward the front of the tray. 5 Insert the tray into the high capacity feeder. Loading the 2000-sheet high capacity feeder 57 - Lexmark W840N | User's Guide - Page 58
follows: • Tray 1: Long-edge Fed; Paper Size=Letter; Paper Type=Plain • Tray 2: Short-edge Fed; Paper Size=Letter; Paper Type=Custom Type 1 By setting the printer menus like this, you can easily choose which orientation you want to use for a print job by selecting the appropriate tray. Changing the - Lexmark W840N | User's Guide - Page 59
and type of print media loaded in tray 2 and tray 4, the printer selects print media from tray 2 until it becomes empty, and then the printer automatically feeds print media from the next linked tray-tray 4. By linking all five trays, you effectively create a single source with a capacity of 4,000 - Lexmark W840N | User's Guide - Page 60
]) plain paper Bin 1 Bin 2 * Standard bin capacity with finisher installed: up to 300 sheets. † This capacity may decrease if mixed print media sizes are sent to this bin. Linking output bins If you have multiple output bins, linking them lets you create a single output source so the printer can - Lexmark W840N | User's Guide - Page 61
printer drivers supplied with your printer. Updated drivers, as well as a complete description of the driver packages and Lexmark driver support, are available from the Lexmark Web site. You can also use the system drivers built into your operating system. To print a job from a typical Windows - Lexmark W840N | User's Guide - Page 62
regarding tested and approved USB flash memory devices, see our Lexmark Web site at http:// support.lexmark.com and click on KnowledgeBase to search for Direct USB printing. Note the following when using a USB flash memory device with the printer USB Direct Interface: • USB devices must be - Lexmark W840N | User's Guide - Page 63
pad, then press . Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing. The document will begin printing. If you leave the device in the printer after exiting the USB drive menu, you can still print PDFs on the device as held jobs - Lexmark W840N | User's Guide - Page 64
the desktop. 2 Double-click the My Computer icon. 3 Double-click the Printers icon. A list of available printers appears. 4 Double-click the printer you selected when you sent the job. A list of print jobs appears in the printer window. 5 Select the job you want to cancel. 6 Press the Delete key - Lexmark W840N | User's Guide - Page 65
list prints. Printing confidential and held jobs The term held job refers to any type of print job that can be initiated by the user at the printer. This includes a confidential job, a verify print job, a reserve print job, a repeat print job, a bookmark, a profile, or a file on a USB flash memory - Lexmark W840N | User's Guide - Page 66
. Note: If you have difficulty finding Print and Hold Æ Confidential Print, click Help and see the topic Confidential Print or Print and Hold, and then follow the driver instructions. 4 Enter a User Name and PIN. 5 Send your job to the printer. Go to the printer when you are ready to retrieve your - Lexmark W840N | User's Guide - Page 67
the appears next to the job you want to print, and then press . Note: After your job prints, it is deleted from printer memory. Printing and deleting held jobs Held jobs such as Verify Print, Reserve Print, Repeat Print, Bookmarks, and USB flash memory files differ in function and do not require - Lexmark W840N | User's Guide - Page 68
, you may have to click the Other Options tab, and then click Print and Hold. Note: If you have difficulty finding Print and Hold Æ Held Jobs, click Help, and see the topic Held Jobs or Print and Hold, then follow the driver instructions. 4 Select the type of held job you want, and then send your - Lexmark W840N | User's Guide - Page 69
printing from the multipurpose feeder. 1 Make sure the printer is off. 2 Press and hold the and buttons while you turn the printer printer performs its power-on sequence, and then Config Menu appears on the first line of the display. 4 Press until Size Sensing appears, and then press . Tray replaced - Lexmark W840N | User's Guide - Page 70
want to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance tasks to this key operator. In the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark Authorized Supplies Dealers in your area. In other countries or regions - Lexmark W840N | User's Guide - Page 71
new toner cartridge. You can print a few hundred pages after the 88 Toner Low message appears. You need to have a new cartridge available when the current one no longer prints satisfactorily. Order Lexmark part number W84020H. Ordering a photoconductor kit When the 84 PC Life Warning message appears - Lexmark W840N | User's Guide - Page 72
items necessary to replace the pick rollers, the fuser, and the transfer roller. See the following table for the maintenance kit part number for your specific printer. Machine voltage 110 V 220 V 100 V Part numbers 40X0956 40X0957 40X0958 Ordering staple cartridges Staple cartridges hold 3,000 - Lexmark W840N | User's Guide - Page 73
jam message appears on the printer operator panel. If you select Show Areas on the operator panel, you can view one or more images to help you clear the jam. 23 Paper Jam, 3 pages jammed Continue Show areas A, C, F Show areas Show A Show C Show F 1. Open manual feed door. Clearing jams - Lexmark W840N | User's Guide - Page 74
Clearing jams Access doors and trays The following illustrations show the areas where jams may occur. E A D B C F K Trays 1-4 H G J Access doors and trays 74 - Lexmark W840N | User's Guide - Page 75
adjust the guide. 28x Paper Jam Check Finisher Open the finisher door, bridge unit assembly, or output bin, then remove the jam. Clearing printer jams Although there are several places a jam can occur, clearing the paper path is fairly easy depending on the jam message or messages displayed on - Lexmark W840N | User's Guide - Page 76
Paper Jam Check Tray Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas: 1 Open the tray. If necessary, remove the tray from the printer. 2 Remove the media from the printer tray slot. 3 Remove any crumpled paper from the tray - Lexmark W840N | User's Guide - Page 77
Clearing jams Clearing the 2000-sheet high capacity feeder (Tray 5) 1 If necessary, close the multipurpose feeder. 2 Slide the high capacity feeder away from the printer. 3 Raise the top door, and lift the jam access cover. Clearing printer jams 77 - Lexmark W840N | User's Guide - Page 78
4 Remove the jammed paper. Clearing jams 5 Close the jam access cover and top door. Clearing printer jams 78 - Lexmark W840N | User's Guide - Page 79
Clearing jams 6 Slide the feeder firmly against the printer. 7 Press . 200, 201, and 202 Paper Jam Check Door A 1 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams 79 - Lexmark W840N | User's Guide - Page 80
Clearing jams 2 Pull the print media up and toward you. Warning: If the print media does not move immediately when you pull, stop pulling. Push down and pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed. 3 Close Door A. 4 Press . 203 Paper Jam - Lexmark W840N | User's Guide - Page 81
Clearing jams 2 Open Door E by pushing the release latch and lowering the door. 3 Pull the print media up. 4 Close Door E. 5 Close Door A. 6 Press . Clearing printer jams 81 - Lexmark W840N | User's Guide - Page 82
Clearing jams 230 Paper Jam Check Door 1 Open Door D by the duplex rear door. 2 Remove the jammed media. 3 Close Door D. 4 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams 82 - Lexmark W840N | User's Guide - Page 83
Clearing jams 5 Open Door E by pushing the release latch and lowering the door. 6 Pull the print media up. 7 Close Door E. 8 Close Door A. 9 Press . Clearing printer jams 83 - Lexmark W840N | User's Guide - Page 84
Clearing jams 231 Paper Jam Check 1 Open Door D by the duplex rear door. 2 Remove the jammed media. 3 Close Door D. 4 Open Door A by pushing the release latch and lowering the door. CAUTION: The inside of the printer might be hot. Clearing printer jams 84 - Lexmark W840N | User's Guide - Page 85
. Warning: If the print media does not move immediately when you pull, stop pulling. Pull the green lever to make it easier to remove the media. Make sure all paper fragments are removed. 6 Close Door A. 7 Press . Clearing Area B 1 If the printer is configured with a 2000-sheet high capacity feeder - Lexmark W840N | User's Guide - Page 86
2 Open Door B. Clearing jams 3 Remove the jammed media. 4 Close Door B. Clearing printer jams 86 - Lexmark W840N | User's Guide - Page 87
Clearing jams 5 Slide the feeder firmly against the printer. 6 Press . Clearing printer jams 87 - Lexmark W840N | User's Guide - Page 88
Clearing jams Clearing Area C 1 If the printer is configured with a 2000-sheet high capacity feeder, slide the feeder away from the printer. 2 Open Door C. Clearing printer jams 88 - Lexmark W840N | User's Guide - Page 89
3 Remove the jammed media. Clearing jams 4 Close Door C. 5 Slide the feeder firmly against the printer. 6 Press . Clearing printer jams 89 - Lexmark W840N | User's Guide - Page 90
Clearing jams 28x Paper Jam Check Finisher There are three areas associated with the finisher. Follow the appropriate instructions to clear a jam in the finisher. Clearing Area F 1 Lift the bridge unit assembly door. 2 Remove the jammed media. 3 Close the door. 4 Press . Clearing printer jams 90 - Lexmark W840N | User's Guide - Page 91
Clearing Area G 1 Open the finisher door. Clearing jams 2 Remove the jammed media, as indicated on the operator panel. 3 Close the door. 4 Press . Clearing Area H 1 Lift Door H. 2 Remove the jammed media. 3 Close the door. 4 Press . Clearing printer jams 91 - Lexmark W840N | User's Guide - Page 92
Clearing jams Clearing staple jams A Staples Empty or Misfed message indicates staples are jammed in the stapler. This requires removing the staple cartridge holder from the printer. 1 Check that the machine stops operations, and open Door G (front door) of the finisher. 2 Hold the lever on the - Lexmark W840N | User's Guide - Page 93
guard, and then pull out the sheet of staples. Discard the entire sheet. 5 Remove any loose staples from the staple guard. 6 Look through the clear covering on the bottom of the cartridge holder to make sure no staples are jammed in the entry throat. 7 Press down on the staple guard until it snaps - Lexmark W840N | User's Guide - Page 94
Online customer support Customer support is available on our Lexmark Web site at www.lexmark.com. Calling for service When you call for printer service, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution - Lexmark W840N | User's Guide - Page 95
and Ready messages do not appear, turn the printer off and call for service. The USB device you are using may not be supported or has an error. Only specific USB flash memory devices are supported. For information regarding tested and approved USB flash memory devices, see our Lexmark Web site - Lexmark W840N | User's Guide - Page 96
Troubleshooting Symptom Cause Solution Held jobs do not print. A formatting error has occurred. The printer has insufficient memory. • Print the job. (Only part of the job may print.) • Delete the job. • Free up additional printer memory by scrolling through the list of held jobs and deleting - Lexmark W840N | User's Guide - Page 97
set up. See the drivers CD that shipped with your printer for more details. High capacity feeder See Solving 2000-sheet drawer problems on page 98. (2000-sheet drawer) Printer memory Make sure printer memory is securely connected to the printer system board. USB/Parallel interface • Make sure - Lexmark W840N | User's Guide - Page 98
is fed or a sheet is fed improperly. A jam occurs. Remove the print media in the printer paper path, and check the stack to ensure the print media has been loaded properly. Be sure to remove the top and bottom sheets of each ream of paper that is loaded. Rubber feed rollers do not turn to advance - Lexmark W840N | User's Guide - Page 99
Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com - Lexmark W840N | User's Guide - Page 100
media is within the printer specifications. See Understanding paper and specialty media guidelines on page 35 for more details. If the problem continues, contact the Lexmark Customer Support Center at http://support.lexmark.com. DEF Toner appears on the back of the printed page. Toner is on the - Lexmark W840N | User's Guide - Page 101
°C (446°F). • Replace the photoconductor kit or toner cartridge. DEF Printing is too dark. ABC DEF • Change the Toner Darkness setting in the Quality menu. • Change the Brightness setting in the Quality menu. • Change the Contrast setting in the Quality menu. Note: Macintosh computer users should - Lexmark W840N | User's Guide - Page 102
Troubleshooting Problem Part or all of the page is printed in black. Action Check the photoconductor kit to see if it is installed correctly. The job prints, but the top and • Make sure the Paper Size setting in the Paper menu is correct. side margins are incorrect. • Make sure the margins are - Lexmark W840N | User's Guide - Page 103
enhancement applied to images Auto Off* † Values marked by an asterisk (*) are the factory default settings. In the driver, enable the check box. In the driver, disable the check box. In the driver, enable the check box. In the driver, disable the check box. Solving print quality problems 103 - Lexmark W840N | User's Guide - Page 104
or contrast. 7 When the adjustment is complete, press . This saves this setting as the new user default and the printer returns to Ready. Disabling operator panel menus Since many people could be using the printer, an administrator may choose to lock the operator panel menus to keep others from - Lexmark W840N | User's Guide - Page 105
it as the current user default setting. These settings are active until new ones are stored or the factory defaults are restored. To restore the original printer factory default settings: Warning: All downloaded resources (fonts, macros, and symbol sets) in printer memory (RAM) will be deleted - Lexmark W840N | User's Guide - Page 106
support Adjusting Power Saver To adjust the Power Saver setting: 1 Make sure the printer Printer Job Language (PJL) command. For more information, see the Technical Reference available on our Lexmark Web site at www.lexmark appears, and then press . Resetting the Printer appears briefly followed by a - Lexmark W840N | User's Guide - Page 107
support Encrypting the disk Warning: All resources on the hard disk will be deleted. (Resources residing in flash memory or in RAM remain unaffected.) Note: This setting is only available when a hard disk is installed. 1 Turn the printer off. 2 Press and hold and while turning the printer - Lexmark W840N | User's Guide - Page 108
, click Change or Remove Password. Using the secure Embedded Web Server The SSL (Secure Sockets Layer) allows for secure connections to the Web server within the print device. You can connect to the Embedded Web Server more securely by connecting to the SSL port instead of the default HTTP port. The - Lexmark W840N | User's Guide - Page 109
Click IPSec. Two types of authentication are supported for IPSec: • Shared Key Authentication- key pair. Validate Peer Certificate is enabled by default, requiring each host to have a signed port to only open when the printer is not in Secure mode Note: A password must be set to enable Secure mode - Lexmark W840N | User's Guide - Page 110
with the WPA (Wi-Fi Protected Access) feature of an optional internal wireless print server to provide WPA-Enterprise security support. Support for 802.1x requires the establishment of credentials for the printer. The printer must be known to the Authentication Server (AS). The AS will allow network - Lexmark W840N | User's Guide - Page 111
, click Security. 4 Click Printer Lockout PIN. Confidential Print Setup Confidential Print Setup lets you designate a maximum number of PIN entry attempts and set an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user's print jobs are deleted - Lexmark W840N | User's Guide - Page 112
printer and click Contact Lexmark. For source code that is required to be made available with the product, see the publications CD in the en/OpenSource directory. Electronic emission notices Federal Communications Commission (FCC) compliance information statement The Lexmark W840 instruction manual - Lexmark W840N | User's Guide - Page 113
Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class A limits of EN 55022 and safety requirements of EN 60950. Radio interference notice Warning: This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user - Lexmark W840N | User's Guide - Page 114
printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service complies with Industry Canada specification RSS-210. Operation is of Manufacturing and Technical Support, Lexmark International, S. A., - Lexmark W840N | User's Guide - Page 115
end-user to install and operate this product at his premises. Statement of Limited Warranty for Lexmark W840 Lexmark International, Inc. Lexington, KY This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specific warranty information - Lexmark W840N | User's Guide - Page 116
used up, depleted, or consumed. Fuser Units, Paper Feed items, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a "Life Warning" or "Scheduled Maintenance" message for such item. To obtain warranty service you may be required to - Lexmark W840N | User's Guide - Page 117
Lexmark Authorized Supplies Dealers 70 linking 59 trays 59 Linux 16, 24 loading print media card stock 49 paper input tray 49 multipurpose feeder 52 transparencies input tray 49 lock feature, security 110 M Macintosh 15, 22, 64, 66 maintaining the printer 70 ordering a toner cartridge 71 maintenance - Lexmark W840N | User's Guide - Page 118
edge feed 58 side guide 50 Simple Network Management Protocol 108 staple and offset unit replacing staples 72 staple cartridge, replacing 72 staple jam 92 Staples Empty or Misfed message 92 supplies maintenance kit 72 toner cartridge 71 T toner cartridge ordering 71 transparencies loading input tray - Lexmark W840N | User's Guide - Page 119
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www.lexmark.com
W840
User’s Guide
March 2005
Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc.,
registered in the United States and/or other countries.
© 2005 Lexmark International, Inc.
All rights reserved.
740 West New Circle Road
Lexington, Kentucky 40550