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Lexmark W840N User's Guide - Page 99

Solving paper feed problems, Card Stock & Label Guide, Menus and Messages Guide

UPC - 734646079723

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Troubleshooting Solving paper feed problems Symptom Cause Solution Paper frequently jams. You are using paper that does not meet the printer specifications. Use recommended paper and other specialty media. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for detailed specifications. See Avoiding jams on page 47 for information that can help prevent jams from occurring. You have loaded too much paper Make sure the stack of paper you load does not exceed or too many envelopes. the maximum stack height indicated in the tray or on the multipurpose feeder. Guides in the selected tray are not Move the guides in the tray to the correct position. set to the appropriate position for the size paper loaded. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing print media on page 47 for more information. The Paper Jam message remains after you remove the jammed paper. You have not pressed or have Clear paper from the entire paper path, and then press not cleared the entire paper path. . See Clearing printer jams on page 75 for more information. The page that jammed Jam Recovery in the Setup menu Set Jam Recovery to Auto or On. does not reprint after you is set to Off. clear the jam. See the Menus and Messages Guide for more information. Blank pages feed into the output bin. An incorrect media type is loaded in the tray being printed from. Load the correct type media for your print job, or change the Paper Type to match the type of media loaded. See the Menus and Messages Guide for more information. Solving paper feed problems 99

Section	Page
Contents	3
Learning about the printer	6
Printer overview	6
Basic model	6
Configured model	7
Understanding the printer operator panel	9
Installing drivers for local printing	11
Windows	11
Using Windows Server 2003, Windows2000, WindowsXP, Windows98SE, WindowsMe, or WindowsNT	11
Using Windows 95 and Windows 98 (first edition)	12
Serial printing	13
Macintosh	15
Creating a queue in Print Center / Printer Setup Utility (MacOSX)	15
UNIX/Linux	16
Installing drivers for network printing	17
Printing a network setup page	17
Assigning a printer IP address	17
Verifying the IP settings	18
Windows	18
Supported printer drivers	18
Supported network printer ports	18
Direct printing using Windows98SE, Me, WindowsNT4.0, Windows2000, WindowsXP, or WindowsSer...	19
Shared printing using WindowsNT 4.0, Windows2000, WindowsXP, or WindowsServer2003	20
Configuring Drag‘N’Print	21
Macintosh	22
Mac OS X	22
MacOS9.x	23
UNIX/Linux	24
NetWare	24
Installing options	25
Accessing the printer system board	26
Installing a printer memory card	28
Installing a flash memory or firmware card	29
Installing an optioncard	30
Installing a hard disk	32
Replacing the access panel	34
Understanding paper and specialty media guidelines	35
Supported print media	35
Selecting print media	42
Paper	42
Transparencies	45
Envelopes	45
Labels	46
Card stock	47
Storing print media	47
Avoiding jams	47
Printing	49
Loading standard or optional 500-sheet trays	49
Loading the multipurpose feeder	52
Loading the 2000-sheet dual input trays	55
Loading the 2000-sheet high capacity feeder	56
Loading Letter or A4 size print media in the short-edge feed orientation	58
Setting up trays with different orientations	58
Linking trays	59
Identifying and linking output bins	60
Linking output bins	60
Sending a job to print	61
Printing from a USB flash memory device	62
Canceling a print job	63
Canceling a job from the printer operator panel	63
Canceling a job from a computer running Windows	63
Canceling a job from a Macintosh computer	64
Printing the menu settings page	64
Printing a network setup page	65
Printing a font sample list	65
Printing a directory list	65
Printing confidential and held jobs	65
Printing a confidential job	65
Printing and deleting held jobs	67
Printing A5/Statement or JIS-B5/Executive sizes	69
Maintaining the printer	70
Storing supplies	70
Determining the status of supplies	70
Photoconductor kit end-of-life	71
Conserving supplies	71
Ordering supplies	71
Ordering a toner cartridge	71
Ordering a photoconductor kit	71
Maintenance kit	72
Ordering staple cartridges	72
Recycling Lexmark products	72
Clearing jams	73
Identifying jams	73
Access doors and trays	74
Understanding jam messages	75
Clearing printer jams	75
250 Paper Jam Check MP Feeder	75
24x Paper Jam Check Tray <x>	76
200, 201, and 202 Paper Jam Check Door A	79
203 Paper Jam Check <Areas A/E>	80
230 Paper Jam Check Door <A, E, D>	82
231 Paper Jam Check <A, D>	84
Clearing Area B	85
Clearing Area C	88
28x Paper Jam Check Finisher	90
Clearing staple jams	92
Troubleshooting	94
Online customer support	94
Calling for service	94
Checking an unresponsive printer	94
Printing multiple-language PDFs	95
Solving printing problems	95
Solving option problems	97
Solving 2000-sheet drawer problems	98
Solving paper feed problems	99
Solving print quality problems	100
Administrative support	104
Adjusting operator panel brightness and contrast	104
Disabling operator panel menus	104
Enabling operator panel menus	105
Restoring factory default settings	105
Adjusting Power Saver	106
Disabling Power Saver	106
Encrypting the disk	107
Setting security using the Embedded Web Server (EWS)	108
Setting the system password	108
Using the secure Embedded Web Server	108
Supporting SNMPv3 (Simple Network Management Protocol version 3)	108
Supporting IPSec (Internet Protocol Security)	109
Using Secure mode	109
Using 802.1x Authenticating	110
Locking the operator panel menus	110
Printing Lockout	111
Confidential Print Setup	111
Notices	112