Lexmark X5650 Fax Guide - Page 29

Fax troubleshooting Cannot send or receive a fax These are possible solutions. Try one of the following: CHECK MESSAGES If an error message is displayed, follow the instructions on the error message dialog. CHECK POWER If the light is not on, then make sure that the power cord is properly connected to the printer and plugged into a known working electrical outlet that other electrical devices have been using. CHECK CABLE CONNECTIONS Make sure that the cable connections for the following hardware are secure, if applicable: • Power supply • Telephone • Handset • Answering machine CHECK THE TELEPHONE WALL JACK 1 Plug a telephone into the wall jack. 2 Listen for a dial tone. If you hear a dial tone, the wall jack is working. 3 If you do not hear a dial tone, plug a different telephone into the wall jack. 4 If you still do not hear a dial tone, plug a telephone into a different wall jack. 5 If you hear a dial tone, connect the printer to that wall jack. REVIEW DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, connect the printer to an analog telephone port (an Rinterface port) on an ISDN terminal adapter. For more information and to request an R-interface port, contact your ISDN provider. • If you are using DSL, connect to a DSL filter or router that will support analog use. For more information, contact your DSL provider. • If you are using a PBX telephone service, make sure you are connecting to an analog connection on the PBX. If none exists, consider installing an analog telephone line for the fax machine. For more information on faxing when using a PBX telephone service, see the instructions for setting up the printer to fax while behind a PBX. VERIFY DIAL TONE • Place a test call to the telephone number to which you want to send a fax to make sure that it is working correctly. • If the telephone line is being used by another device, wait until the other device is finished before sending a fax. • If you are using the On Hook Dial feature, turn up the volume to verify a dial tone. DISCONNECT OTHER EQUIPMENT TEMPORARILY To ensure the printer is working correctly, connect it directly to the telephone line. Disconnect any answering machines, computers with modems, or telephone line splitters. CHECK FOR PAPER JAMS Check for and clear any paper jams. DISABLE CALL WAITING TEMPORARILY Call Waiting can disrupt fax transmissions. Disable this feature before sending or receiving a fax. Call your telephone company to obtain the keypad sequence for temporarily disabling Call Waiting. DO YOU HAVE VOICE MAIL SERVICE? Voice Mail offered through your local telephone company may disrupt fax transmissions. To enable both Voice Mail and the printer to answer calls: • See the instructions for setting the distinctive ring. Setting selections include single ring, double ring, triple ring, and any ring. • Consider adding a second telephone line for the printer. CHECK COUNTRY CODE Make sure the country code has been set for the country or region where you are operating the printer: 1 From the printer control panel, press . 2 Press the arrow buttons until Device Setup appears, and then press . 3 Press the arrow buttons until Country appears, and then press . Check the country or region on the display. 4 If the country or region name is incorrect, press the arrow buttons until the country or region where you are operating the printer appears, and then press . IS YOUR PRINTER MEMORY FULL? 1 Dial the receiving number. 2 Scan the original document one page at a time. Troubleshooting 29