Marantz DV6500 DV6500 User Manual - Page 30

TROUBLESHOOTING GUIDE If the DVD player does not perform properly when operated as instructed in this Operating Instruction, check the player, consulting the following checklist. Problem No power No sound or picture Distorted picture Completely distorted picture or black/white picture with DVD No sound or distorted sound No audio at digital output No DTS audio output Picture freezes momentarily during playback Disc can't be played No return to start-up screen when disc is removed The DVD player does not respond to the remote control Buttons do not work or player stops responding The remote control does not work The DVD player does not respond to some operating commands during playback The DVD player cannot read CDs/DVDs Angle does not switch Playback does not start when the title is selected The password for rating level has been forgotten Solution -Check if the AC power cord is properly connected. -Unplug the outlet once, and wait for 5-10 seconds and then plug it iin again -Check if the TV is switched on. -Check the video connection -Check the VIDEO/AUDIO cable connections to the TV (Refer to on page 15 for Connecting to a TV (for video)) -Check if the PROGRESSIVE mode is set correctly according to your TV. See page 26. -Sometimes a small amount of picture distortion may appear. This is not a malfunction. -Connect the player directly to the TV. -Connect DVD player directly to the TV. -Make sure the disc is compatible with the DVD player. -Adjust the volume. -Check that the speakers are connected correctly. -Check the digital connections. -Check if the audio format of the selected audio language matches your receiver capabilities. -Use the DIGITAL OUT jack when outputting the DTS audio. -Check the disc for fingerprints/scratches and clean with a soft cloth wiping from center to edge. -Clean the disc. -Clean the disc. -Ensure the disc label is facing up. -Check if the disc is defective by trying another disc. -Cancel the parental lock or change the control level. -Insert a correct disc that plays on this player. -Reset the player by switching the player off, then on again. -Aim the remote control directly at the sensor on the front of the player. -Reduce the distance to the player. -Replace the batteries in the remote control. -Re-insert the batteries with their polarities (+/- signs) as indicated. -To completely reset the player, unplug the AC cord from the AC outlet for 5-10 seconds. -The REMOTE CONTROL IN jack on the rear panel is connected. -Check that REMOTE CONTROL EXTERNAL / INTERNAL switch setting is set to the correct position. -Operations may not be permitted by the disc. Refer to the instructions of the disc. -Use a commonly available cleaning CD/DVD to clean the lens before sending the DVD player for repair. -The angle cannot be switched for DVDs which do not contain multiple angles. In some cases multiple angles are only recorded for specific scenes. -Check the "PARENTAL" setting. -Enter the default password "4737", then your forgotten password will be cleared NOTES: • Some functions are not available in specific modes, but this is not a malfunction. Read the description in this Operating Instruction for details on correct operations. • Playback from a desired track and random playback are not available during program playback. • Some functions are prohibited on some discs. - 30 - EN