Motorola MPx200 User Manual - Page 136

Troubleshooting

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Troubleshooting If problems occur when you use your phone, please refer to the table below to find possible solutions. If your problem is not in the table, or the problem still persists after you try these solutions, please seek your original dealer for help. Troubleshooting Problems Possible Solutions Cannot turn on the phone • Is the battery empty? • Is the battery properly installed? • Are the contacts on battery and phone clean? If the contacts appear to be soiled, contact your dealer to clean them. Unable to make calls • Is the reception of network signal in good condition? Move to an open space, or a place closer to window. • Is network selection setting setup properly? If necessary, try to select your network manually. • Have you already activated the fixed dialing and call barring functions? If yes, deactivate them temporarily. • Has the call cost exceeded your cost credit? Check your remaining cost credit and reset the call cost if necessary. • Are you using your phone with other SIM cards when SIM lock protection function has been activated? Deactivate the function if necessary. • Check to make sure Airplane Mode is Off Unable to receive calls • Is the reception of network signal in good condition? Move to an open space, or a place closer to window. • Have you already activated call divert or call barring functions? Deactivate them if necessary. Your voice cannot be heard Have you already turned on the in-call mute function? Turn it off if necessary. Cannot use certain call functions To use certain advanced call functions (such as call divert and call barring), you may need to subscribe these services to your operator first. There are noises during a phone call 134 Avoid using the phone near a microwave oven, speaker or TV. Their interference has adverse effect to call quality.

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134
Troubleshooting
Troubleshooting
If problems occur when you use your phone, please refer to the table
below to find possible solutions. If your problem is not in the table, or
the problem still persists after you try these solutions, please seek
your original dealer for help.
Problems
Possible Solutions
Cannot turn on the phone
• Is the battery empty?
• Is the battery properly installed?
• Are the contacts on battery and phone clean? If
the contacts appear to be soiled, contact your
dealer to clean them.
Unable to make calls
• Is the reception of network signal in good
condition? Move to an open space, or a place
closer to window.
• Is network selection setting setup properly? If
necessary, try to select your network manually.
• Have you already activated the fixed dialing and
call barring functions? If yes, deactivate them
temporarily.
• Has the call cost exceeded your cost credit?
Check your remaining cost credit and reset the
call cost if necessary.
• Are you using your phone with other SIM cards
when SIM lock protection function has been
activated? Deactivate the function if necessary.
• Check to make sure Airplane Mode is Off
Unable to receive calls
• Is the reception of network signal in good
condition? Move to an open space, or a place
closer to window.
• Have you already activated call divert or call
barring functions? Deactivate them if necessary.
Your voice cannot be heard
Have you already turned on the in-call mute
function? Turn it off if necessary.
Cannot use certain call
functions
To use certain advanced call functions (such as call
divert and call barring), you may need to subscribe
these services to your operator first.
There are noises during a
phone call
Avoid using the phone near a microwave oven,
speaker or TV. Their interference has adverse
effect to call quality.