Netgear FVL328 FVL328 Reference Manual - Page 130

Troubleshooting the ISP Connection

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Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2 • Try quitting the browser and launching it again. • Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information. If the firewall does not save changes you have made in the Web configuration interface, check the following: • When entering configuration settings, be sure to click the Apply button before moving to another menu or tab, or your changes are lost. • Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration. Troubleshooting the ISP Connection If your firewall is unable to access the Internet, you should first determine whether the firewall is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your firewall must request an IP address from the ISP. You can determine whether the request was successful using the Web configuration manager. To check the WAN IP address: 1. Launch your browser and select an external site such as www.netgear.com. 2. Access the main menu of the firewall's configuration at http://192.168.0.1. 3. Under the Maintenance heading, select Router Status. 4. Check that an IP address is shown for the WAN Port. If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP. If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or DSL modem to recognize your new firewall by performing the following procedure: 1. Turn off power to the cable or DSL modem. 2. Turn off power to your firewall. 3. Wait five minutes and reapply power to the cable or DSL modem. 4. When the modem's LEDs indicate that it has reacquired sync with the ISP, reapply power to your firewall. 8-4 Troubleshooting May 2004, 202-10030-02

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Model FVL328 ProSafe High-Speed VPN Firewall Reference Manual Revision 2
8-4
Troubleshooting
May 2004, 202-10030-02
•
Try quitting the browser and launching it again.
•
Make sure you are using the correct login information. The factory default login name is
admin
and the password is
password
. Make sure that CAPS LOCK is off when entering this
information.
If the firewall does not save changes you have made in the Web configuration interface, check the
following:
•
When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
•
Click the Refresh or Reload button in the Web browser. The changes may have occurred, but
the Web browser may be caching the old configuration.
Troubleshooting the ISP Connection
If your firewall is unable to access the Internet, you should first determine whether the firewall is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address,
your firewall must request an IP address from the ISP. You can determine whether the request was
successful using the Web configuration manager.
To check the WAN IP address:
1.
Launch your browser and select an external site such as
www.netgear.com.
2.
Access the main menu of the firewall’s configuration at
.
3.
Under the Maintenance heading, select Router Status.
4.
Check that an IP address is shown for the WAN Port.
If 0.0.0.0 is shown, your firewall has not obtained an IP address from your ISP.
If your firewall is unable to obtain an IP address from the ISP, you may need to force your cable or
DSL modem to recognize your new firewall by performing the following procedure:
1.
Turn off power to the cable or DSL modem.
2.
Turn off power to your firewall.
3.
Wait five minutes and reapply power to the cable or DSL modem.
4.
When the modem’s LEDs indicate that it has reacquired sync with the ISP, reapply power to
your firewall.