Nokia NBB0150000 Installation Guide - Page 64

Login Prompt Appears, But Password Not Accepted, Do Not Receive a Login Prompt-Error Messages Appear

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Page 64 highlights

6 Problem Not connected with a null-modem cable. Solution Verify that you are using a null-modem cable. For pinout information, see "To connect to the console" on page 32. Problem Wrong terminal settings. Solution Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps. Problem Terminal set for flow control. Solution The IP150 appliance does not use flow control. The terminal should be set for no flow control. Problem Defective IP150 appliance or file system. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Login Prompt Appears, But Password Not Accepted Problem Database is corrupt Solution Return to default settings or contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Problem Entered wrong password. Solution Obtain a valid password or set the password to a default value. Note You must have local serial access to your appliance console to perform this procedure. With a keyboard and monitor directly connected to the appliance, the boot prompt does not appear, and you cannot perform this procedure. For information about how to reset the admin password to a default value or how to reset the default database settings, see the Nokia Network Voyager Reference Guide or CLI Reference Guide for the version of Nokia IPSO you are using. Do Not Receive a Login Prompt-Error Messages Appear Problem The IP150 appliance is defective, or the file system on the appliance is defective. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. 64 Nokia IP150 Security Platform Installation Guide

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6
64
Nokia IP150 Security Platform Installation Guide
Problem
Not connected with a null-modem cable.
Solution
Verify that you are using a null-modem cable. For pinout information, see
“To
connect to the console”
on page 32.
Problem
Wrong terminal settings.
Solution
Verify terminal settings: 8 data bits, 1 stop bit, no parity, 9600 bps.
Problem
Terminal set for flow control.
Solution
The IP150 appliance does not use flow control. The terminal should be set for no
flow control.
Problem
Defective IP150 appliance or file system.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact Information”
on
page 3.
Login Prompt Appears, But Password Not Accepted
Problem
Database is corrupt
Solution
Return to default settings or contact the Nokia customer support site listed in
“Nokia
Contact Information”
on page 3.
Problem
Entered wrong password.
Solution
Obtain a valid password or set the password to a default value.
Note
You must have local serial access to your appliance console to perform this procedure. With
a keyboard and monitor directly connected to the appliance, the boot prompt does not
appear, and you cannot perform this procedure.
For information about how to reset the admin password to a default value or how to reset the
default database settings, see the
Nokia Network Voyager Reference Guide
or
CLI Reference
Guide
for the version of Nokia IPSO you are using.
Do Not Receive a Login Prompt—Error Messages Appear
Problem
The IP150 appliance is defective, or the file system on the appliance is defective.
Solution
Contact the Nokia customer support site listed in
“Nokia Contact Information”
on
page 3.