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Oki C9300n C9300/C9500 User's Guide: Macintosh - Page 197

Cannot print., Printing is slow., Printer requests paper size change to continue printing.

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Cannot print. • PRNUSBX WRITE ERROR is displayed. Possible cause Interface is disabled. Printer is switched OFF. Printer interface cable is disconnected. A converter, buffer, extension cable or USB hub is being used. Printer driver output port is incorrect. Printer is not selected in the printer driver. Incorrect printer driver is being used. Remedy In the printer menu settings, enable Parallel or USB interface. Switch ON. Reconnect the printer interface cable. Test by connecting printer and computer directly. Set correct output port to which the printer interface cable is connected. Select the printer or set to default printer. Delete this printer driver and install correct printer driver. Printing is slow. Possible cause Print processing is carried out by the computer. Data is too complex. Remedy Use a computer with a faster processor. Set lower print resolution in the printer driver Simplify data. Printer requests paper size change to continue printing. Possible cause Paper loaded in tray is different size from that formatted in software application. Remedy Either change paper in tray to match size formatted in application and press ONLINE to continue, or continue printing on existing paper by pressing ONLINE. C9300/C9500 Troubleshooting • 195

Section	Page
Contents	3
Notes, Cautions, etc.	6
Introduction	7
Model Summary	7
Features	8
How to use this manual	9
Online usage	9
Printing Pages	10
Getting started	11
Unpacking	11
CD-ROM disk contents	12
CD1 - Drivers, Software Utilities	12
Printer location	13
Printer components	14
Setting up	17
Packaging and protective sheet removal	17
Toner cartridge installation	20
Loading paper	23
Manual feed	26
Power connection	27
Control panel	28
Menu settings	30
Changing the display language	30
Printing the MenuMap	31
Media settings	32
Media recommendations	35
Paper	35
Envelopes	36
Labels	36
Paper feed and exit	37
Paper Sizes	37
Paper weights and media settings	38
Printer settings	39
Confirming current settings	39
List of menu settings	40
Print Jobs Menu This menu only appears if the hard disk drive is installed. The default settings ...	40
Information Menu	40
Test Print Menu	41
Shutdown menu	41
Print Menu The default settings are bold.	42
Media Menu The default settings are bold.	45
Color Menu The default settings are bold.	47
System configuration menu The default settings are bold.	49
PCL emulation The default settings are bold.	52
PPR Emulation Menu The default settings are bold.	55
FX emulation The default settings are bold.	57
Parallel menu The defaults are bold.	59
USB menu The default settings are bold.	59
Network menu Only appears if the network card is installed. The default settings are bold.	60
Memory menu The default settings are bold.	61
Disk Maintenance Menu The default settings are bold.	62
System adjust menu The default settings are bold.	63
Maintenance menu The default settings are bold.	65
Usage menu	65
List of administrator menu settings	67
OP menu The default settings are bold.	67
Color Menu	69
Block Device Menu The default settings are bold.	69
Peak Power Control Menu The default settings are bold.	70
Setting color tuning from the front panel	71
Switching off	74
Interfaces	75
Mac OS 8.6-9.2.2	76
Printer Driver	76
Adjusting Printer Driver Options	76
Change PostScript® Printer Description (PPD) File	76
Installable Options: Available Tray	78
Installable Options: Duplex	79
Installable Options: Hard Disk	80
Installable Options: Finisher	81
Installable Options: Memory Configuration	82
Operation	83
Color Print Matching	83
Factors that affect the appearance of prints	83
Choosing a Color Matching Method	86
RGB or CMYK?	86
Matching Photographic Images	86
Matching Specific Colors	87
Printing Vivid Colors	87
Oki Driver Options	88
Color Option	88
Job Option	95
Job Option List	97
Job Accounting	98
Job Type	100
General Printing Directions	108
Multiple Pages on One Sheet	108
Duplex	109
Collating	111
Mac OS 10.1.5	113
Printer Drivers	113
Adjusting options	113
Operation	114
Color Print Matching	114
Factors that affect the appearance of prints	114
Monitor Color Profile Select	115
Color Profile Select	117
Choosing a Color Matching Method	120
RGB or CMYK?	120
Matching Photographic Images	120
Matching Specific Colors	121
Printing Vivid Colors	121
OKI Driver Options	122
OKI Printer Features	122
General Printing Directions	133
Multiple Pages on One Sheet	133
Duplex	134
Collating	135
Mac OS 8.6-9.2.2 Utilities	137
General Information	138
Storage Device Manager	138
Installation Procedures	139
Storage Device Manager Operation	141
Open SDM	141
SDM Options	143
SDM Menu Items	144
File Menu	144
Utilities Menu	144
Profile Downloader	150
Create a New Project File	150
Fonts Downloader	152
Color Swatch Utility	152
Open Color Swatch	152
Create a Custom Swatch	153
OkiNet Utility for EtherTalk	154
Rename Printer/Zone	155
Change Parse Type	157
Print Config	157
Check Print Server Status	157
Configure Printer Type	158
Reset/Restore	158
Mac OS 10.1.5 Utility	159
General Information	159
Installation Procedures	159
Profile Downloader	161
Create a New Project File	161
Maintenance	164
Adding Paper	164
Changing the toner cartridge	166
Changing the image drum	171
Changing the transfer belt	174
Changing the fuser unit	176
Cleaning the LED heads	179
Transporting the printer	180
Troubleshooting	182
LCD messages	182
Paper jams	186
Parallel transmission mode	194
Problem solving	195
Paper feed problems	195
Paper jam has been cleared, but printer does not print.	195
Problems printing from Macintosh	196
Cannot configure for USB connection.	196
Cannot print.	197
Printing is slow.	197
Printer requests paper size change to continue printing.	197
Problems with poor quality printing	198
Longitudinal white stripes	198
Longitudinal fading	198
Faint printing	198
Fading in patches	198
Longitudinal black stripes	199
Faint shading on unprinted sections	199
Blurred letter edges	199
Miscellaneous problems	200
The power is on, but the printer does not go online.	200
Print processing does not start.	200
Print processing cancels.	200
Printer makes a strange noise.	200
An asterisk (*) symbol appears on the display, repeatedly moving across the first line then the s...	201
It takes a long time to start printing.	201
Toner rubs off the printed surface.	202
Accessories	203
Introduction	203
Additional memory	204
Installing additional memory	205
Internal hard disk drive	208
Installing the hard disk drive	208
Duplex unit	211
Additional paper trays	214
Installation	214
High capacity feeder (HCF)	217
Installing the high capacity feeder	217
Finisher	220
Specifications	221
Consumables	225
Toner	225
Drums	225
Fuser units	226
Transfer belt	226
OKI® print media	227
Factory default settings	229
Print menu	229
Media menu	230
Color menu	231
System Config menu	232
PCL Emulation menu	232
PPR Emulation menu	233
FX Emulation menu	234
Parallel menu	234
USB menu	235
Network menu	235
Memory menu	235
System Adjust menu	236
Maintenance menu	237
Usage menu	237