Panasonic KX-THA16 Telephone Equipments - Page 68

Useful Information Problem The 2nd caller's information is not displayed during an outside call. Cause & solution L In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. After subscribing, you may need to contact your telephone company again to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). Video phone Problem I cannot have a video call. The interrupt tone is heard during a video call. Cause & solution L Depending on the compatibility of the other party's video phone, you may not be able to have a video call with that person. The other party needs a compatible Panasonic unit (KX-THA12/KX-THA16/KX-THA17) with the base unit (KX-TH102) or ITU-T H.324 compatible device to have a video call. Your unit works with most videophone devices that meet the ITU-T H.324. L If the base unit is connected to a VoIP-TA (Voice over Internet Protocol - Telephony Adaptor), you may not be able to have a video call. L Video phone feature is not permitted on the other party's unit. L Another user is accessing the Internet using a dial up network. Wait until another user to end the operation and try again. L Another handset user is on a video call with an outside party. Wait until another handset user to end the call and try again. L You cannot have a video call during a cellular call. L A call is being received. Press {OFF} to end the 1st call, then answer the 2nd call. Video monitor Problem The image is faint. The image sent from another compatible Panasonic unit (KXTHA12/KX-THA13/KXTHA16/KX-THA17) is poor. Cause & solution L The camera lens is dirty. Clean it with a soft dry cloth. L Adjust the display sharpness or brightness setting (page 38, 39). L The place where the destination unit is located is dark. Improve lighting. 68 For assistance, please visit http://www.panasonic.com/phonehelp