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Ricoh Aficio MP C3000 Troubleshooting - Page 60

When You Cannot Print

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Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start even after performing [Print]. Problem Cause Printing does not start. The power is off. Printing does not start. The machine is set to "Offline". Solution Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Press {Online} key. Printing does not start. The cause is displayed on the dis- Check the error message or warn- play of the control panel. ing status on the display panel 4 and take the required action. Printing does not start. The interface cable is not connect- Connect the interface cable se- ed correctly. curely. If it has a fastener, fasten that securely as well. See "Con- necting to the Interfaces", General Settings Guide. Printing does not start. The correct interface cable is not being used. The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See "Connecting to the Interfaces", General Settings Guide. Printing does not start. The interface cable was connect- Connect the interface cable before ed after the machine was turning on the machine. switched on. Printing does not start. If the machine is operating in an extended wireless LAN, failure to print might result from a weak wireless signal. To check signal status, press {User Tools / Counter / Enquiry} key, and then press [System Settings] on the display panel. On the [Interface Settings] tab, select [IEEE 802.11b], and then press [Wireless LAN Signal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in the infrastructure mode.) Printing does not start. If the machine is operating in an Check using the machine's dis- extended wireless LAN, SSID set- play panel that the SSID is cor- tings are incorrect. rectly set. See "Network Settings", General Settings Guide. 52

Section	Page
C2525/C3030/DSc525/DSc530/LD425c/LD430c/Aficio MP C2500/Aficio MP C3000 Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes	2
Caution:	2
Power Source	2
Trademarks	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	9
Symbols	9
1. When the Machine Does Not Operate as Wanted	11
Indicators	11
Checking Machine Status and Settings	12
When an Indicator to the Right of a Function Key is Lit	15
When You Have Problems Operating the Machine	16
When a Job is Not Performed	21
2. Troubleshooting When Using the Copy Function	25
When a Message Appears	25
When You Cannot Make Clear Copies	28
When You Cannot Make Copies as Wanted	30
When Memory is Full	33
3. Troubleshooting When Using the Facsimile Function	35
Adjusting the Volume	35
When a Message Appears	38
When You Cannot Send or Receive Fax Messages as Wanted	45
When Memory is Full	49
If an Error Report is Printed	50
Turning Off the Main Power / In the Event of Power Failure	51
When an Error Occurs Using Internet Fax	52
Error Mail Notification	52
Error Report (E-Mail)	52
Server-Generated Error E-mail	52
4. Troubleshooting When Using the Printer Function	53
When a Message Appears during Installation of the Printer Driver	53
Windows 95/98/Me	53
Windows 2000	54
Windows XP, Windows Server 2003	54
Windows NT 4.0	55
If USB Connection Fails	56
When a Message appears	57
Status Messages	57
Alert Messages	58
Checking the Error Log	59
When You Cannot Print	60
Other Printing Problems	63
When PictBridge Printing Does Not Work	71
5. Troubleshooting When Using the Scanner Function	73
When Scanning is Not Done as Expected	73
When You Cannot Send Scanned Files	74
When Stored Files Cannot be Accessed	74
When You Cannot Browse the Network to Send a Scanned File	74
When the TWAIN Driver Cannot be Started	74
When Stored Files Cannot be Edited	75
When the Network Delivery Function Cannot be Used	75
Operations are Not Possible When Messages Appear	75
When a Message is Displayed	76
When a Message is Displayed on the Control Panel	76
When a Message is Displayed on the Client Computer	83
6. Adding Paper, Toner and Staples	87
Loading Paper	87
Loading Paper into the Paper Trays	87
Loading Paper into the Large Capacity Tray	89
Orientation-Fixed Paper or Two-Sided Paper	90
Changing the Paper Size	91
Changing the Paper Size in the Paper Tray	91
Changing to a Size That is Not Automatically Detected	94
Adding Toner	97
Inserting Toner	98
Sending Fax Messages When Toner Has Run Out	99
Used Toner	99
Maintenance	100
Adjusting the Color Registration	100
Color Registration	100
Auto Color Calibration	102
Returning to the Previous Setting	103
Adding Staples	104
Booklet Finisher	105
500-sheet Finisher	106
1000-sheet Finisher	107
Replacing the Stamp Cartridge	108
7. Clearing Misfeeds	111
Removing Jammed Paper	111
Locating Jammed Paper	112
Removing Jammed Paper	113
Removing Jammed Staples	119
Booklet Finisher	119
500-sheet Finisher	120
1000-sheet Finisher	121
Removing Punch Waste	122
Booklet Finisher	122
8. Remarks	125
Where to Put Your Machine	125
Machine Environment	125
Optimum Environmental Conditions	125
Environments to Avoid	126
Moving	126
Power Connection	127
Access to the Machine	128
Maintaining Your Machine	129
Cleaning the Exposure Glass	129
Cleaning the Exposure Glass Cover	130
Cleaning the Auto Document Feeder	130
Cleaning the Dustproof Glass	131

Match case Limit results 1 per page

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing

[

]

Problem

Cause

Solution

Printing does not start.

The power is off.

Check the cable is securely

plugged into the power outlet

and the machine. Turn on the

main power switch.

Printing does not start.

The machine is set to “Offline”.

Press

{

Online

}

key.

Printing does not start.

The cause is displayed on the dis-

play of the control panel.

Check the error message or warn-

ing status on the display panel

and take the required action.

Printing does not start.

The interface cable is not connect-

ed correctly.

Connect the interface cable se-

curely. If it has a fastener, fasten

that securely as well. See “Con-

necting to the Interfaces”, Gener-

al Settings Guide.

Printing does not start.

The correct interface cable is not

being used.

The type of interface cable you

should use depends on the com-

puter. Be sure to use the correct

one. If the cable is damaged or

worn, replace it. See “Connecting

to the Interfaces”, General Set-

tings Guide.

Printing does not start.

The interface cable was connect-

ed after the machine was

switched on.

Connect the interface cable before

turning on the machine.

Printing does not start.

If the machine is operating in an

extended wireless LAN, failure to

print might result from a weak

wireless signal.

To check signal status, press

{

Us-

er Tools / Counter / Enquiry

}

key,

and then press

[

System Settings

]

on the display panel. On the

[

In-

terface Settings

]

tab, select

[

IEEE

802.11b

]

, and then press

[

Wireless

LAN Signal

]

. If signal quality is

poor, move the machine to a loca-

tion where radio waves can pass

or remove objects that might

cause interference.

(You can check signal status only

when using wireless LAN in the

infrastructure mode.)

Printing does not start.

If the machine is operating in an

extended wireless LAN, SSID set-

tings are incorrect.

Check using the machine's dis-

play panel that the SSID is cor-

rectly set. See “Network

Settings”, General Settings

Guide.