Roku HD110 User Guide - Page 81

Video output is red, green, or distorted, No audio during playback, For audio output, 0=Analog, 1=USB

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5 Download and install the latest BrightSign software. If you're already using the latest software, reinstall the software (see Step 2: Get the latest BrightSign software for details). 6 Try using a different brand and/or size SD card. 7 Re-create content with different software, if possible. Video output is red, green, or distorted Red or distorted video output can occur if you're using a VGA display and Brightsign is set to a non-VGA resolution. The HD2000, for example, defaults to 720p output (component or HDMI) from the factory, which causes red output when a VGA display is attached to an HD2000. On other BrightSign models, you may see distortion or green output when using the default video setting with a VGA display. Therefore, you must set the BrightSign video output to 1024x768 or 1360x768; the HD2000 also supports 1280x768. For playlists (AUTOPLAY.BSP) and interactive playlists (AUTOPLAY.CSV), add the following line to correct the video output: • HD2000: VIDEOMODE 1024x768x60p • HD110, HD210, HD410, HD810, and HD1010: VIDEOMODE 1024x768x75p No audio during playback BrightSign defaults to analog audio. On the HD2000, Audio 1 is the default analog port. 1 Make sure your audio cable is firmly connected to the analog output on your BrightSign. 2 On the HD2000, try each of the analog outputs. 3 Check the volume on your powered speakers / AV receiver. 4 Make sure the AV receiver is set to the correct input. 5 Make sure your video isn't using PCM Audio (unless you're using the HD2000). 6 If you're using AC3 audio, make sure the audio is passed through over HDMI. AC3 audio is not decoded (unless you're using the HD2000). 7 If you set the volume or audio output in your playlist, double-check the settings you used. For audio output, 0=Analog, 1=USB, and 2=Optical/HDMI. 75 • •

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•
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5
Download and install the latest BrightSign software. If you’re already using the latest
software, reinstall the software (see
S
tep 2: Get
the
latest BrightSign software
for details).
6
Try using a different brand and/or size SD card.
7
Re-create content with different software, if possible.
Video output is red, green, or distorted
Red or distorted video output can occur if you’re using a VGA display and Brightsign is set to a
non-VGA resolution. The HD2000, for example, defaults to 720p output (component or HDMI)
from the factory, which causes red output when a VGA display is attached to an HD2000. On
other BrightSign models, you may see distortion or green output when using the default video
setting with a VGA display. Therefore, you must set the BrightSign video output to 1024x768 or
1360x768; the HD2000 also supports 1280x768. For playlists (AUTOPLAY.BSP) and interactive
playlists (AUTOPLAY.CSV), add the following line to correct the video output:
•
HD2000:
VIDEOMODE 1024x768x60p
•
HD110, HD210, HD410, HD810, and HD1010:
VIDEOMODE 1024x768x75p
No audio during playback
BrightSign defaults to analog audio. On the HD2000, Audio 1 is the default analog port.
1
Make sure your audio cable is firmly connected to the analog output on your BrightSign.
2
On the HD2000, try each of the analog outputs.
3
Check the volume on your powered speakers / AV receiver.
4
Make sure the AV receiver is set to the correct input.
5
Make sure your video isn't using PCM Audio (unless you're using the HD2000).
6
If you’re using AC3 audio, make sure the audio is passed through over HDMI. AC3 audio is
not decoded (unless you're using the HD2000).
7
If you set the volume or audio output in your playlist, double-check the settings you used.
For audio output, 0=Analog, 1=USB, and 2=Optical/HDMI.