Roku HD110 User Guide - Page 88

SD card is not recognized by BrightSign, Video selector switch does not work

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SD card is not recognized by BrightSign If BrightSign doesn't see any content on your SD card, that card may not be compatible with BrightSign. 1 Reformat your SD card in FAT32 format. 2 Try a different brand and/or size card. 3 If you're using an HD2000, make sure you're using an SD card, not an SDHC card. Video selector switch does not work The video selector switch is not currently implemented on the HD2000. USB mouse is not responding BrightSign works with many different brands of USB mice. Before troubleshooting the mouse, download the BrightSign Demo, and try using your mouse with the demo (see Step 3: Try the demo for details). If the mouse works with the demo, then the problem is with your script or the coordinates used in the interactive playlist. 1 Unplug the mouse from BrightSign, and reconnect it. 2 If you're using a wireless mouse, reconnect the wireless transmitter, and replace the batteries in the mouse. 3 Connect your mouse to BrightSign using a USB hub. 4 Your mouse may not be compatible with BrightSign. Try a mouse from the list of tested mice (see Supported input devices for details). 82 • •

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SD card is not recognized by BrightSign
If BrightSign doesn’t see any content on your SD card, that card may not be compatible
with BrightSign.
1
Reformat your SD card in FAT32 format.
2
Try a different brand and/or size card.
3
If you’re using an HD2000, make sure you’re using an SD card, not an SDHC card.
Video selector switch does not work
The video selector switch is not currently implemented on the HD2000.
USB mouse is not responding
BrightSign works with many different brands of USB mice. Before troubleshooting the mouse,
download the BrightSign Demo, and try using your mouse with the demo (see
Step 3: Try the
demo
for details). If the mouse works with the demo, then the problem is with your script or the
coordinates used in the interactive playlist.
1
Unplug the mouse from BrightSign, and reconnect it.
2
If you’re using a wireless mouse, reconnect the wireless transmitter, and replace the
batteries in the mouse.
3
Connect your mouse to BrightSign using a USB hub.
4
Your mouse may not be compatible with BrightSign. Try a mouse from the list of tested mice
(see
Supported
input devices
for details).